Solutions quality lead Jobs

Team Lead- Quality
MarketStar —Bengaluru, Karnataka
- Full-time
- Quality control
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QA Manager
Bling —Remote
- ₹4,73,818.41 - ₹12,00,000.00 a year
- Full-time
- Remote
- Azure
- SQL
- AWS
Quick apply
2d
Lead Quality Analyst
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Computer Science
- Bachelor's degree
- Software development
Quality Manager
Gurind India Pvt. Ltd. —Noida, Uttar Pradesh
- ₹60,000 - ₹70,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
2d
Trust & Safety Training & Quality Lead
Booking Holdings —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Regional Supplier Quality Lead
Flowserve India Controls Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
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Quality Engineering Lead
Accenture —Bengaluru, Karnataka
- Full-time
Sr. QA Officer
Navona Food Solutions Pvt Ltd —Kopar Khairane, Navi Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Manager City Operations
The Akanksha Foundation —Nagpur, Maharashtra
- ₹85,000 - ₹92,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Health insurance
- Paid sick time
Quick apply
4d
Quality Team lead|International|05092025
TGBPL TP India - IBU —Chennai, Tamil Nadu
- Full-time
- Remote
- Work from home
Senior Quality Engineer
Vivant solutions —Kanchipuram, Tamil Nadu
- ₹4,50,000 - ₹7,00,000 a month
- Full-time
- Analysis skills
- Bachelor's degree
- Quality control
- Health insurance
- Food provided
Quick apply
3d
Data Quality & Governance specialist
RemoFirst —Tamil Nadu
- Full-time
- Remote
- Management
- SQL
- Health insurance
- Paid time off
Quick apply
2d
Lead Project Quality Manager
Powerstatic Solutions India Private Limited —Sanand, Gujarat
- Full-time
- Project management
Quick apply
9d
DGM - Supplier Quality
Schneider Electric —Hyderabad, Telangana
- Online application
- English
- Microsoft Office
- Bachelor's degree
Lead I - Enterprise Solutions
UST —Bengaluru, Karnataka
- Management
- ERP systems
- Analysis skills
Quick apply
3d
Lead Design Quality Specialist
GE HEALTHCARE —Bengaluru, Karnataka
- 12th Pass
- Bachelor's degree
3d
Specialist-Quality
Sagility —Bengaluru, Karnataka
Project Lead - High Potential Students Workstream
Central Square Foundation —Delhi
- Full-time
- Management
- English
- Master's degree
Quick apply
22h
Asst. Manager Customer Quality
One Mobility —Pune, Maharashtra
- Online application
- English
- Bachelor's degree
- Continuous improvement
- Flexible schedule
Quick apply
3d
Team Lead
Crekk Ingenious solutions Pvt. Ltd —Vasai East IE, Thane, Maharashtra
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Bachelor's degree
- Team management
- In-person
Quick apply
2d

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Team Lead- Quality

MarketStar -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Quality assurance
Quality control
Kaizen
Leadership

Full job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to <[email protected]> immediately.

Role: Team Lead - Quality.
Experience: 4-5 Years
Location: Bangalore.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Role:

Responsible for the quality of service provided on all verticals including Voice/Chat/Email/Outbound/AdOps/Account Strategy.
This includes leading a team of Quality Assurance analysts.
This position will ensure through quality observations and data collected through rigorous QA monitoring of the support provided by reps with approved policies and procedures.
Establish root cause & Corrective actions & steer review meetings with the process owners
Deliver recommendations, track approved actions and supporting control plans
Develop process maps and supporting metrics to quantify operational gaps
Develop the process dashboards for performance tracking
Develop insights from data/reports and translate them into key actions that are utilized to improve customer metrics (in partnership with the business)
Undertake improvement projects linked to business impact and customer satisfaction using the Six Sigma & Lean methodology
Act as a change agent to ensure improvement actions are deployed and ingrained throughout business processes
Support training efforts in the areas of learning material development, Training Need Identification

Responsibilities:

Knowledge of various coaching techniques that drive customer satisfaction.
Manages the Quality Assurance Coaching program by providing direction, leadership and coaching development skills to the QA analyst and representatives.
Identify challenge areas and suggest methods to improve quality, both at individual level and at program level.
Identify bottom quartile reps, facilitate retraining and closely monitor their post training performance.
Delivery of service level components, quality and productivity targets & indicators for particular market Monitoring, coaching and feedback.
Oversee and review escalations and the escalations process Ownership and problem resolution.
Ensuring that the team is adequately staffed to handle volumes for the day / week / month.
Maintain employee performance records; track and report on performance outcomes.
Provide team leadership and coaching.
Provide recommendations for process development based on customer feedback and analysis of the same.
Ensure strict adherence to policies, processes, compliance guidelines
Upskill / groom team members.
Build sustaining and productive relationships with customers and stakeholders

Work from Bangalore Office all 5 days Mandatory.

Must have skills :

Good understanding of Quality Operations.
Quality Control & Assurance.

What’s in it for you?

We are a rapidly growing organization with opportunities across the globe.

We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If you’re up for this job, go on and hit the “Apply Now” button

Apply Now

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