Palam Vihar Gurugram Haryana Manager reservations Jobs – 35 Open Jobs Today

Senior Associate - Central Agency Refunds and ADM Support
Air India —Gurugram, Haryana
- Sales
- Microsoft Office
- Analysis skills
2d
Office Admin
Clair Electronics Pvt. Ltd —DLF Ph-III, Gurugram, Haryana
- Up to ₹28,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
8h
Cluster Revenue Manager
Espire Hospitality Limited —Okhla, Delhi, Delhi
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Management
- Health insurance
- Paid time off
Quick apply
Reservation & Ticketing Executive
Buy Business Class —Gurugram, Haryana
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
13d
Guest Relation Executive
Paschion Restaurants Pvt Ltd —Saket, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Serving
- Hospitality
- Customer service
- Food provided
Quick apply
Deputy Manager - Offline Marketing
Bry Air (Asia) Pvt Ltd —Gurugram, Haryana
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Microsoft Powerpoint
- Marketing
- Engineering
- Health insurance
Quick apply
10h
Deputy Manager-Offline Marketing
Bry Air (Asia) Pvt Ltd —Gurugram, Haryana
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Microsoft Powerpoint
- Marketing
- Engineering
- Health insurance
Quick apply
11h
Front Office Assistant (Hotel Industry)
FASHION SEQUINS —Gurugram, Haryana
- ₹25,400.26 - ₹30,090.09 a month
- Weekend availability
- Customer service
- English
- Microsoft Office
- Health insurance
- Life insurance
Quick apply
Founder's Office Manager
Nextbigbox —Dwarka, Delhi, Delhi
- ₹10,803.46 - ₹36,246.34 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
OTA Revenue Executive
Blue Leaf Corporate Solutions Pvt. Ltd —Gurugram, Haryana
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
Hotel Sales Manager
OYO —Manesar, Gurugram, Haryana
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
10d
Revenue Manager
Rosetum Group of Hotels —Gurugram, Haryana
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
- Cell phone reimbursement
Quick apply
13d
Inside Sales Manager – Hotel & Banquet Sales
Kaara Hospitality & Leisure —Gurugram, Haryana
- ₹35,000 - ₹60,000 a month
- Full-time
- Hospitality
- Sales
- Microsoft Office
Hotel Sales Manager
AccorCorpo —Gurugram District, Haryana
- Full-time
- Hybrid work
- Hospitality
- Sales
- English
Quick apply
Assistant Revenue Manager
Rosetum Group of Hotels —Gurugram, Haryana
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Cell phone reimbursement
Quick apply
13d
Operations Executive (Hotels)
Travel Freeby —Gurugram, Haryana
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Sales Manager Holiday Inn Express Gurgaon Sector 50
Holiday Inn Express —Gurugram, Haryana
- Hospitality
- English
- Bachelor's degree
Assistant Manager Reservations
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Sales
- 12th Pass
- Business Administration
1d
Travel Consultant - Holiday Packages
Prabhi Travels —Janakpuri, Delhi, Delhi
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
Executive - Corporate Sales
StayVista —Gurugram, Haryana
- CRM software
- Hospitality
- Sales
Quick apply
8d

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Senior Associate - Central Agency Refunds and ADM Support

Air India -
Gurugram, Haryana

Apply Now

Job details

2 days ago

Qualifications

Sales support
Sales
Microsoft Office
Sales
Analysis skills
Bachelor's degree
Human resources
Business Administration
Communication skills

Full job description

Location: Gurugram

Aug 4, 2026

Organization Context

Position Title:

Senior Associate - Central Agency Helpdesk Support

Job Code:

Grade:

Function:

Commercial

Location:

Gurugram

Reports to:

Manager- Central Agency Helpdesk Support

Role Level:

Senior Associate

Job Purpose

Accountable for the Helpdesk operations within the Sales department, ensuring efficient resolution of customer inquiries and issues.

Key Accountabilities

Sales Support Functions

Provide exceptional customer service by responding to customer inquiries, addressing customer complaints, and providing information on airline products and services.
Communicate with travel agents, corporate clients, and other customers to provide information and assistance in booking airline tickets.
Assist with the preparation of sales presentations and proposals for potential customers.
Collaborate with other departments, such as marketing, operations, and finance, to ensure effective sales strategies and processes.
Ensure that the daily KPI and SLA are met both individually and for the team.
Ensure that escalations from agencies, sales and distribution, corporate and internal departments are attended to and resolved as per SOP.
Ensure that the sales support team provides excellent customer service and that customer complaints and issues are resolved promptly and effectively.
Answer customer inquiries, schedule meetings, and sales appointments, and follow up with customers.
Manage incoming calls and emails, directing inquiries to the appropriate sales team member as needed.
Gather customer feedback and insights to identify trends, pain points, and areas for improvement.
Work closely with the Sales and Marketing teams to ensure alignment between customer feedback and business strategies.
Champion the voice of the customer within the organization, advocating for initiatives that enhance customer satisfaction and loyalty.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Skills Required for the role

Working knowledge of any GDS/airline systems

Knowledge of Airline Reservations & Ticketing

Knowledge of MS Office

Strong analytical and problem-solving skills

Sales strategy & planning

Excellent communication and interpersonal skills

Key Interfaces

Internal Interfaces

Sales Department

Collaborate with the sales team to support them in achieving sales goals and objectives, share customer feedback, and provide administrative assistance

Marketing and Customer Service

Coordinate closely with other departments, such as marketing and customer service, to ensure that the sales support team is aligned with the overall goals and objectives of Air India

External Interfaces

Agency

Coordinate with agency to answer inquiries, schedule meetings, , and follow up

Educational and Experience Requirements

Minimum Education Requirement

Bachelor's degree in Business Administration, Sales & Marketing, or a related field

Minimum Requirement

Desired

Experience

5 years of experience in sales, sales support, or related roles

5-7 years of experience in sales, sales support, or related roles
Prior experience in aviation sector is an advantage

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Refine Your Search

manager reservations jobs in palam vihar gurugram haryana

Senior Associate - Central Agency Refunds and ADM Support

Office Admin

Cluster Revenue Manager

Reservation & Ticketing Executive

Guest Relation Executive

Deputy Manager - Offline Marketing

Deputy Manager-Offline Marketing

Front Office Assistant (Hotel Industry)

Founder's Office Manager

OTA Revenue Executive

Hotel Sales Manager

Revenue Manager

Inside Sales Manager – Hotel & Banquet Sales

Hotel Sales Manager

Assistant Revenue Manager

Operations Executive (Hotels)

Sales Manager Holiday Inn Express Gurgaon Sector 50

Assistant Manager Reservations

Travel Consultant - Holiday Packages

Executive - Corporate Sales

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