Chengalpattu Chennai Tamil Nadu Desktop support technician Jobs – 113 Open Jobs Today

Technical Support Specialist
Sectigo —Chennai, Tamil Nadu
- ₹4,00,000 - ₹4,50,000 a year
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
Quick apply
22h
IT Support Analyst
Fidel technology solutions pvt ltd —Chennai, Tamil Nadu
- ₹9,495.68 - ₹40,288.36 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Food provided
Quick apply
IT Desktop Support Engineer
V Support Jobs —Chennai, Tamil Nadu
- ₹20,000 - ₹28,000 a month
- Full-time
- Computer Science
- Windows
- Microsoft Office
Quick apply
Technical support Executive
Sacha engineering pvt ltd —Chennai, Tamil Nadu
- ₹18,086.00 - ₹45,000.14 a month
- Full-time
- Software troubleshooting
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
System Administrator
Babaji Vidhyashram School —Sholinganallur, Chennai, Tamil Nadu
- ₹11,000 - ₹30,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Health insurance
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6h
Technical Support Executive
Nama Outsourcing Pvt Ltd —Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Computer skills
- Typing
- Paid time off
- Cell phone reimbursement
Quick apply
9d
IT Field Support Engineer
CMS IT Services Pvt. Ltd —Chennai, Tamil Nadu
- ₹2,50,000 - ₹3,50,000 a month
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
System Administrator
Sunchem Marketing Pvt Ltd —Padi, Chennai, Tamil Nadu
- Full-time
- Azure
- Oracle
- Computer Science
- Commuter assistance
- Health insurance
Quick apply
1h
Technical Support Engineer (L2)
ARMTECH —Chennai, Tamil Nadu
- ₹28,000 - ₹32,000 a month
- Full-time
- Computer networking
- Linux
- In-person
- Health insurance
Quick apply
3h
Help Desk Analyst
Gates unitta india company pvt ltd —Chennai, Tamil Nadu
- ₹8,717.19 - ₹44,299.70 a month
- Part-time
- Computer Science
- Software troubleshooting
- Windows
- Work from home
Quick apply
1d
Advanced Technical Support Engineer
Sectigo —Chennai, Tamil Nadu
- ₹9,00,000 a year
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
Quick apply
Technical Support Executive
KSA Educational Services Private Limited —West Mambalam, Chennai, Tamil Nadu
- ₹15,000 - ₹16,000 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- In-person
- Food provided
Quick apply
2h
IT SUPPORT
cubesimple —Chennai, Tamil Nadu
- Email
- Computer Science
- Software troubleshooting
- B.Sc
Quick apply
Network Systems Administrator - Staff
Alagappa Institute of Technology —Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
System Administrator
PRIME INDIAN HOSPITALS PVT LTD —Chennai, Tamil Nadu
- ₹9,042 - ₹39,387 a month
- Full-time
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
Junior System Administrator
Pingserv Solutions LLP —Chennai, Tamil Nadu
- ₹1,20,000 a year
- Full-time
- Linux
- In-person
Quick apply
7d
Level 1 IT Support Engineer
Newgen Software —Chennai, Tamil Nadu
- Computer science
- Microsoft Outlook
- Software troubleshooting
Technical Support Executive
Uniprotech Solutions Pvt Ltd —Porur, Chennai, Tamil Nadu
- ₹15,000 - ₹35,000 a month
- Full-time
- Software troubleshooting
- B.Sc
- ERP systems
- Health insurance
Quick apply
ENGINEER TECHNICAL SUPPORT - L2
Network Techlabs —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Communication skills
- Health insurance
- Paid time off
1d
Technical Support Executive - Product based
Fusion My Business —Nungambakkam, Chennai, Tamil Nadu
- ₹25,000 - ₹37,000 a month
- Full-time
- English
- Analysis skills
- POS
Quick apply

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Technical Support Specialist

Sectigo -
Chennai, Tamil Nadu

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Job details

Full-time
₹4,00,000 - ₹4,50,000 a year
22 hours ago

Qualifications

BCS
Computer Science
Software troubleshooting
Word processing
Computer literacy
Encryption
English
Windows
Technical support
Web servers
Bachelor's degree
SSL
JavaScript
DNS
APIs
MacOS
Customer support
Linux
Communication skills
Active Directory
HTML
Help desk

Full job description

Company Description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a talented Technical Support Specialist to join our growing global team at Sectigo.

The Technical Support Specialist works closely with Sectigo's customer base and sales department to handle the day-to-day customer issues reported and see problems through to resolution. This individual assists customers with technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all escalated issues and ensuring follow-through to resolution.

Please Note: The Reporting Manager and the Work Arrangement requirements may be modified and redesigned based on business needs to ensure operational flexibility and organizational effectiveness.

Here are the core functions, responsibilities, and expectations for this role:

Work closely with Sectigo's customer base and sales department to understand client needs and provide proactive solutions, enhancing overall customer satisfaction.
Take full ownership of technical support issues, ensuring timely resolution and fostering positive customer relationships.
Research, diagnose, troubleshoot, and implement solutions to resolve reported issues, maintaining a high rate of first-contact resolution to meet customer satisfaction KPIs.
Conduct thorough inquiries with customers to quickly pinpoint issues, minimizing resolution times and improving customer experience.
Provide consistent and high-quality support to customers via phone, email, or chat, guiding them step-by-step until technical issues are resolved, aiming to improve average response and resolution times.
Deliver prompt and accurate responses to customers, ensuring communications are clear, empathetic, and professional to boost customer satisfaction scores.
Utilize both internal databases and external resources to provide accurate technical solutions, reducing resolution times and repeat inquiries.
Adhere to established procedures for escalating unresolved issues to Shift Leads, Team Leads, or relevant internal teams, maintaining workflow efficiency and a smooth escalation process.
Communicate proactively with end users, colleagues, and management to swiftly resolve issues, aligning with customer satisfaction targets.
Prioritize and manage multiple open issues simultaneously, meeting SLAs (Service Level Agreements) and internal timelines.
Accurately log and report all system-related issues to support tracking and root cause analysis, contributing to reduced future incidences.
Contribute to developing a robust Knowledge Base by documenting known issues and solutions, helping to decrease repeat incidents and empower both the team and customers with self-help options.
Actively participate in additional responsibilities and special projects, aligning efforts with the overall goal of enhancing customer service quality and operational efficiency.
Additional tasks associated with this position may be assigned in response to company initiatives and business needs.
Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

This is a full-time and in-office position, reporting to our Chennai office 5 days a week.
This is an individual contributor role, reporting to our Manager, Technical Support
The targeted compensation package for this role is between INR 4,00,000 and INR 4,50,000.

Qualifications

Education:

Bachelor's degree in computer science and/or a technical-related field or equivalent/relevant experience is strongly preferred.

Experience:

Minimum 1+ years of Customer Support/Help Desk experience is required. 1-3 years of experience is strongly preferred.
Excellent verbal and written communication skills. English proficiency as the business conversation level is mandatory. Other language proficiencies are strongly preferred.
Sound knowledge of Internet and Computer Networks.
Understanding of Network Troubleshooting commands.
Understanding of Domain Name System (DNS).
Understanding of Active Directory.
Proficiency in Windows, Linux / Mac OS.
Knowledge in HTML, JavaScript, and Web Security concepts.
Understanding of API requests and response.
Understanding of Web Servers / Hosting Platforms.
Experience in working with Support/Service Desk tools.
Knowledge of SSL/TLS protocols, Cryptography Concepts, Certificates, Certification Authorities will be added advantage.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

Strong communication and interpersonal skills, with attention to detail and ability to multitask.
Strong problem solving and troubleshooting skills.
Ability to work in different time zones, rotational shifts with Skeletal staffing on weekends.
Superior customer service and phone mannerism required to handle support of Sectigo's customer base.
Experience working with customers across geographies like US & UK customers.
Computer literacy skills, including the use of email, and word processing applications.
Possess qualities such as integrity, curiosity, fair-mindedness, and a persuasive, team player.
Ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Must be able to work shifts, including holidays based on business needs, with possible weekends and after-hours.
Must be willing to carry the after-hour support pager.

Additional Information

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

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