Badlapur, Maharashtra Delivery manager Jobs – 353 Open Jobs Today

Operations Manager – Device Care & After-Sales Service – Navi Mumbai
Fusion CX —Navi Mumbai, Maharashtra
- Customer service
- Bachelor's degree
- Team management
Senior Associate - Team Management & Operations
Biltrax Construction Data —Navi Mumbai, Maharashtra
- ₹45,000 - ₹55,000 a month
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1d
HR Service Delivery Associate
Accenture —Navi Mumbai, Maharashtra
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Project Manager – Mould Manufacturing
Sarita Die Works Pvt. Ltd. —Navi Mumbai, Maharashtra
- ₹7,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
Quick apply
9d
Transformation Manager
Capgemini —Navi Mumbai, Maharashtra
- AI
- Health insurance
Account Manager
Navarino —Navi Mumbai, Maharashtra
- Full-time
- Hybrid work
- Sales
- English
- Bachelor's degree
Quick apply
HR Service Delivery Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
Transition Manager
Capgemini —Navi Mumbai, Maharashtra
- PMP
- Analysis skills
- Agile
- Health insurance
Recruitment sales manager
Tata Project Limited —Navi Mumbai, Maharashtra
- Up to ₹16,00,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Senior Project Engineering Manager
Jacobs —Navi Mumbai, Maharashtra
- Full-time
- Project management
- In-person
HR Service Delivery Specialist
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
Test Manager
QualityKiosk Technologies —Navi Mumbai, Maharashtra
- Budgeting
- AI
- Leadership
O365 Manager
Capgemini —Navi Mumbai, Maharashtra
- Microsoft Office
- Communication skills
HR Service Delivery Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Data entry
- Recruiting
Project Manager
Sudhir brothers —Navi Mumbai, Maharashtra
- ₹7,50,000 - ₹10,00,000 a year
- Full-time
- Project management
- In-person
- Manufacturing
- Health insurance
Quick apply
Project Manager
Avrora India Marine Systems Pvt. Ltd —Thane District, Maharashtra
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- PMP
- Engineering
- Project management
- Health insurance
- Paid sick time
Quick apply
Deputy Manager- Technical Service - Personal Care
BASF India Limited —Navi Mumbai, Maharashtra
- Laboratory experience
- Project management
- Communication skills
Business Development Manager (BDM)
Verastar Solutions Pvt Ltd —Navi Mumbai, Maharashtra
- ₹25,000 - ₹1,00,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
SALES MANAGER
SOLAR DIAMOND TOOLS (INDIA) PVT. LTD —Ulhasnagar, Maharashtra
- ₹25,000 - ₹38,000 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
Assistant Manager - Analytics, Qlik Developer (GHAR)
Holcim —Navi Mumbai, Maharashtra
- Microsoft Powerpoint
- Software troubleshooting
- AWS

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Operations Manager – Device Care & After-Sales Service – Navi Mumbai

Fusion CX -
Navi Mumbai, Maharashtra

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Job details

Qualifications

Customer service
Call centre
Bachelor's degree
Team management
Customer relationship management
Communication skills

Full job description

Looking for jobs in Mumbai in operations leadership or BPO Operations Manager jobs? Fusion CX is hiring an Operations Manager – Customer Service for a Device Care & After-Sales Service-focused process. This is an excellent opportunity for professionals exploring call center jobs in Mumbai, operations manager roles, or BPO leadership jobs with a focus on performance, team management, and client delivery. If you have experience in contact center operations, strong BFSI and insurance exposure, and the ability to manage teams and KPIs, this role offers a structured pathway to grow in operations leadership and customer experience management.

Job Description:

About the Role

As an Operations Manager, you will be responsible for managing day-to-day contact center operations, ensuring service delivery excellence, and leading teams to achieve performance targets. You will work closely with internal teams and clients to maintain high-quality service standards and drive operational efficiency. This role requires strong leadership, process understanding, and the ability to manage performance metrics in a fast-paced customer service environment.

Key Responsibilities

Manage end-to-end contact center operations and ensure smooth service delivery
Lead and supervise teams to achieve performance targets and KPIs
Monitor and manage key service metrics, including SLA, Quality, Productivity, Attrition, and Shrinkage
Handle client interactions and manage escalations effectively
Drive process improvements to enhance operational efficiency and customer experience
Ensure adherence to company policies and operational guidelines
Collaborate with internal stakeholders to optimize workflow and performance
Maintain high standards of customer service and operational excellence

Job Requirements:

Qualifications & Experience

Education: Graduate (mandatory)
Minimum 2 years of experience in BPO or Contact Center operations
Strong exposure to the BFSI domain, especially in customer service and product insurance
Experience in team management, client management, and KPI delivery

Key Skills

Strong understanding of contact center metrics (SLA, Quality, Productivity, Attrition, Shrinkage)
Ability to manage teams and drive performance
Strong problem-solving and decision-making skills
Excellent communication and stakeholder management abilities
Ability to handle client escalations professionally
Process improvement and operational efficiency mindset

Work Details

Location: Mumbai, Maharashtra, India
Work Mode: Work From Office (WFO)
Department: Operations

Why Join Fusion CX?

If you are exploring jobs in Mumbai, BPO operations manager jobs, or call center leadership roles, Fusion CX offers:

A structured and performance-driven operations environment
Opportunities to lead teams and manage client relationships
Exposure to customer service processes
Career growth within a global customer experience organization

Take the next step in your career with one of the growing BPO companies hiring in Mumbai and build your future in operations leadership. Apply now!

Apply Now

Refine Your Search

delivery manager jobs in badlapur, maharashtra

Operations Manager – Device Care & After-Sales Service – Navi Mumbai

Senior Associate - Team Management & Operations

HR Service Delivery Associate

Project Manager – Mould Manufacturing

Transformation Manager

Account Manager

HR Service Delivery Analyst

Transition Manager

Recruitment sales manager

Senior Project Engineering Manager

HR Service Delivery Specialist

Test Manager

O365 Manager

HR Service Delivery Senior Analyst

Project Manager

Project Manager

Deputy Manager- Technical Service - Personal Care

Business Development Manager (BDM)

SALES MANAGER

Assistant Manager - Analytics, Qlik Developer (GHAR)

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