Sarkhej Gujarat Technical support Jobs – 87 Open Jobs Today

Manager, IT User Support
Amneal Pharmaceuticals —Ahmedabad, Gujarat
- Full-time
- Microsoft Access
- Software troubleshooting
- B.Sc
3d
System Administrator
Concetto Labs —Science City, Ahmedabad, Gujarat
- ₹18,000 - ₹25,000 a month
- Full-time
- Windows
- Linux
- In-person
- Paid time off
- Paid sick time
Quick apply
1d
ICT Helpdesk Support Enginner
Amoya Agrifood —Ahmedabad, Gujarat
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
4h
Technical Support Executive (1-2 years)
Zorior —Ahmedabad District, Gujarat
- Software troubleshooting
Junior IT Technician
Gridbots Technologies Pvt Ltd —Sanathal, Ahmedabad, Gujarat
- Up to ₹2,40,000 a year
- Full-time
- Computer Science
- Microsoft Office
- In-person
- Health insurance
Quick apply
7d
IT Support Engineer
Delhivery Pvt. Ltd —Ahmedabad, Gujarat
- ₹20,000 - ₹25,000 a month
- English
- Microsoft Office
- In-person
- Paid time off
- Work from home
Quick apply
13d
Technical Customer Support Executive (POS Software Support)
Jay Maharaj Software Consulting Pvt Ltd —Ahmedabad, Gujarat
- ₹18,000 - ₹26,000 a month
- Full-time
- Software troubleshooting
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
Technical Support Trainee
Mantra Softech India Pvt Ltd —Sola, Ahmedabad, Gujarat
- From ₹10,000 a month
- Full-time
- Microsoft Access
- Software troubleshooting
- Computer networking
Quick apply
Technical Support Executive
Sky Productivity Pvt. Ltd. —Ahmedabad, Gujarat
- ₹9,000 - ₹11,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Software troubleshooting
- Flexible schedule
Quick apply
Network Support Engineer
HKRP Innovations Limited —Ahmedabad, Gujarat
- ₹40,000 - ₹50,000 a month
- Full-time
- Windows
- Linux
- In-person
Quick apply
7d
Technical Support Specialist
Protocolzone —Ahmedabad, Gujarat
- Full-time
- Software troubleshooting
- English
- Windows
Desktop Support Engineer
Royal Sports & Fitness Pvt Ltd —Ahmedabad, Gujarat
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
- Health insurance
- Life insurance
Quick apply
System Administrator - Intern
Turabit LLC —Ahmedabad, Gujarat
- From ₹3,000 a month
- Night shift
- Walk-in
- Computer science
- B.Sc
- Windows
Quick apply
3d
System Administrator
RMV INDIA PVT LTD —Ahmedabad, Gujarat
- ₹30,000 - ₹90,000 a month
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
7d
Microsoft Cloud & Infrastructure Support Engineer
Vedlogic —Ahmedabad, Gujarat
- Weekend availability
- Microsoft Access
- Azure
- Software troubleshooting
System Administrator
OMSGuru Solution Pvt. Ltd. —Bopal, Ahmedabad, Gujarat
- ₹25,000 - ₹50,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
- Paid time off
- Paid sick time
Quick apply
IT Helpdesk Executive
Hornbill corporate services pvt ltd. —Ellisbridge, Ahmedabad, Gujarat
- Up to ₹22,000 a month
- Full-time
- Microsoft Access
- Microsoft Outlook
- Computer Science
- Food provided
Quick apply
IT Support Engineer / IT Support Executive
WebLineIndia —Ahmedabad, Gujarat
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
- Paid time off
LINUX SYSTEM ADMINISTRATOR WITH CI/CD AND AUTOMATION EXPERTISE
Hodusoft —Ahmedabad, Gujarat
- Azure
- Computer Science
- AWS
System Administrator
Bitsware —Naranpura, Ahmedabad, Gujarat
- ₹1,80,000 - ₹4,80,000 a year
- Full-time
- Windows
- IT
- Linux
- Paid time off
- Flexible schedule
Quick apply
7d

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Manager, IT User Support

Amneal Pharmaceuticals -
Ahmedabad, Gujarat

Apply Now

Job details

Full-time
3 days ago

Qualifications

Microsoft Access
Software troubleshooting
Enterprise Software
B.Sc
SAP
SOX
Information security
Master's degree
Programmable logic controllers
Project management
Bachelor's degree
Computer networking
B.E.
Manufacturing
Cybersecurity

Full job description

Description:

The role is responsible for delivering responsive, day-to-day IT technical support to employees across the organization, ensuring stable and secure operation of hardware and software systems. It focuses on diagnosing and resolving user-reported issues related to desktops, laptops, peripherals, enterprise applications, and network access. The position provides SAP access support in compliance with SOX requirements, ensuring appropriate user provisioning, de-provisioning, and documentation aligned with access control policies. The role manages incident logging, troubleshooting, ticket resolution, and structured escalation processes to maintain service continuity. By collaborating with internal IT teams and external vendors, the role ensures high system availability, timely issue resolution, and strong user satisfaction, while maintaining governance, documentation discipline, and service quality standards.

Essential Functions:

Provide day-to-day IT support to end users for hardware, software, and enterprise applications
Diagnose and troubleshoot hardware and software issues through direct user interaction
Log, track, and manage incidents through structured ticket handling systems, ensuring timely closure
Perform fault rectification and basic root cause identification for recurring issues
Provide SAP access support (user provisioning, modification, and deactivation) in alignment with SOX access control requirements
Ensure proper documentation and approval workflows for system access and user requests
Escalate complex or unresolved incidents to higher-level support teams following defined escalation protocols
Support desktops, laptops, printers, peripherals, and standard business applications
Coordinate with internal IT teams and external vendors for issue resolution and service restoration
Maintain service quality metrics, response times, and user satisfaction standards

Additional Responsibilities:

1. Cluster IT Leadership & Governance

Act as the single point of accountability for IT operations across the cluster plants.
Provide leadership and guidance to site IT teams to ensure consistent IT service delivery.
Coordinate with corporate IT, vendors, and cross-functional teams to ensure seamless IT operations.
Monitor IT service performance, incident management, and SLA compliance across cluster sites.

2. Digitalization & Technology Transformation

Lead and support digital transformation initiatives in manufacturing and quality operations.
Identify opportunities to introduce automation, smart manufacturing solutions, and data-driven processes .
Collaborate with business teams to implement digital tools that enhance productivity and operational efficiency.
Support implementation of advanced technologies such as IIoT, manufacturing data integration, and automation platforms.

3. IT Infrastructure & Enterprise Systems Management

Ensure availability, performance, and security of servers, storage, network infrastructure, and enterprise applications across the cluster.
Manage IT infrastructure lifecycle, including procurement, installation, qualification, upgrade, and retirement .
Coordinate with enterprise IT teams for deployment of global IT infrastructure standards and systems .
Ensure business continuity through proper backup, disaster recovery, and high availability mechanisms .

4. Manufacturing IT & Automation Systems

Provide IT expertise for manufacturing systems, automation platforms, and plant floor technologies .
Support integration of IT systems with manufacturing equipment, SCADA, PLC systems, data historians, and automation platforms .
Coordinate with Engineering and Maintenance teams for IT support during equipment installation, commissioning, and qualification .

5. Quality Systems & Manufacturing Informatics

Manage and support Quality and Manufacturing Informatics systems such as LIMS, QMS, DMS, MES, or other plant systems.
Ensure systems operate reliably while maintaining data integrity and regulatory compliance .
Provide technical guidance for system validation, change management, and lifecycle management.

6. Regulatory Compliance & Audit Support

Ensure all IT systems supporting manufacturing and quality operations comply with GxP guidelines and regulatory requirements .
Maintain continuous audit readiness for inspections by regulatory authorities such as USFDA, MHRA, WHO, etc.
Support regulatory audits by providing documentation, system demonstrations, and technical clarifications.
Monitor and close CAPA actions related to IT observations from internal and external audits.

7. IT Infrastructure Security & Data Integrity

Ensure compliance with information security policies, cybersecurity standards, and enterprise IT governance frameworks .
Implement and monitor access control, patch management, vulnerability management, and endpoint security .
Safeguard electronic records and data integrity in accordance with regulatory requirements.

8. IT Projects & Infrastructure Implementation

Lead IT infrastructure and digital transformation projects across the cluster plants.
Coordinate with vendors, project teams, and plant stakeholders for smooth implementation of IT solutions.
Ensure projects are executed within defined timelines, budgets, and compliance requirements.

9. Stakeholder & Vendor Management

Act as the IT liaison between plant management, quality, engineering, and corporate IT teams .
Maintain strong relationships with technology vendors and service providers .
Ensure vendor performance meets service expectations and contractual commitments.

10. Training, Documentation & SOP Management

Ensure proper documentation, SOPs, and procedures are maintained for IT systems and infrastructure.
Conduct user training sessions on IT systems, cybersecurity awareness, and digital tools .
Promote best practices in IT governance, compliance, and operational excellence.

Competencies & Skills

Strong knowledge of Pharmaceutical Manufacturing IT Systems and GxP compliance .
Experience in IT Infrastructure, Networking, Cybersecurity, and Enterprise Systems .
Expertise in Manufacturing Automation, Digitalization and Plant IT systems integration .
Strong leadership, stakeholder management, and project management capabilities.
Ability to align IT strategy with manufacturing and quality business objectives .

Education:

Bachelors Degree (BA/BS) B.E. - Required

Master Degree (MS/MA) ME - Preferred

Experience:

10 years or more in 10 - 12 Years

Specialized Knowledge: Licenses:

Apply Now

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