Madurai, Tamil Nadu Service support manager Jobs – 46 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Madurai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
2h
Senior Officer, Area Sales Manager, Consumer Banking Group
DBS Bank —Madurai, Tamil Nadu
- Full-time
- Analysis skills
- Communication skills
- Banking
Branch Manager - Madurai
IRISH EXPERT LLP —Madurai, Tamil Nadu
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick apply
Manager - Mass Distribution
Vodafone Idea —Madurai, Tamil Nadu
- Master's degree
- MBA
- Communication skills
11d
AGM - Area Sales
Vodafone Idea —Madurai, Tamil Nadu
- English
- Master's degree
- Bachelor's degree
Branch Manger
IRISH EXPERT LLP —Madurai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- Sales
- Research
- Bachelor's degree
Quick apply
2d
Sales Manager I View Jobs
Swiggy —Madurai, Tamil Nadu
- Full-time
- Microsoft Excel
- Sales
- Business development
3d
Content Writer
Reach Skyline —Madurai, Tamil Nadu
- ₹12,000 - ₹20,000 a month
- Full-time
- Writing skills
- English
- In-person
- Commuter assistance
- Cell phone reimbursement
Quick apply
Receptionist and telecaller
karthickkumar lorry service pvt ltd —Madurai, Tamil Nadu
- ₹12,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
- Cell phone reimbursement
Quick apply
Front Office Executive (Receptionist)
Hotel D Grand —Madurai, Tamil Nadu
- ₹13,000 - ₹15,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Flexible schedule
Quick apply
Assistant Business Manager – Emerging Markets (Madurai/ Vellore/ Warangal/Muzaffarnagar/Gorakhpur)
Tally Solutions —Madurai, Tamil Nadu
- Microsoft Powerpoint
- Sales
Receptionist
madhavan jewellery —Madurai, Tamil Nadu
- ₹8,597.52 - ₹23,999.27 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Cell phone reimbursement
Quick apply
16h
Business Development Executive (BDE)
Code Regime Technologies —Madurai, Tamil Nadu
- ₹8,000.00 - ₹12,909.03 a month
- Full-time
- Microsoft Excel
- English
- Research
Quick apply
Field Service Executive
NO1 TELEADVERTISORS —Madurai, Tamil Nadu
- ₹12,000 - ₹25,000 a month
- Full-time
- Hybrid work
- Bachelor's degree
- Diploma
- Communication skills
- Health insurance
- Life insurance
Quick apply
Marketing Executive (Civil)
Sri Muthumathi Builders Pvt Ltd —Madurai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Civil engineering
- Project management
- In-person
Quick apply
Sr. Web developer
ShareSoft —Madurai, Tamil Nadu
- Master's degree
- Project management
- Bachelor's degree
Full Stack Developer
VEERA BLUE METALS —Madurai, Tamil Nadu
- ₹20,000 - ₹40,000 a month
- Full-time
- Azure
- Java
- Master's degree
Quick apply
11d
Tele Caller Executive
Poongulazhi Jewellers Pvt Ltd —Madurai, Tamil Nadu
- ₹12,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- English
- Computer skills
- Health insurance
Quick apply
3d
Pest Control Technician – Madurai
GingerBay Services —Madurai, Tamil Nadu
- Full-time
- Driving
Relationship Manager - Wealth
Saaki Argus & Averil Consulting —Madurai, Tamil Nadu
- Finance
- Master's degree
- MBA
Quick apply

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Sr Administrator (Support & Operations)

HCLTech -
Madurai, Tamil Nadu

Apply Now

Job details

Fresher
2 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
IT service management
Analysis skills
ITIL
ServiceNow
Problem management
Communication skills

Full job description

Madurai, Tamil Nadu
Job Summary

1. Role Overview The Problem Manager is responsible for the end-to-end lifecycle of Problem Records, driving root cause analysis (RCA), preventing recurrence of incidents, coordinating cross functional teams, and ensuring continuous service improvement across the IT landscape. They serve as a technical, analytical, and governance leader within ITSM.

2. Key Responsibilities

A. Problem Lifecycle Ownership • Own and manage the full lifecycle of all Problem Records from creation to closure. • Review, evaluate, accept or reject new problem submissions.

B. Root Cause Analysis (RCA) & Corrective Actions • Conduct and lead RCA for all high severity incidents. • Use standard RCA methods such as 5 Whys (mandatory) and Fishbone Analysis. • Ensure implementation of CAPA (Corrective & Preventive Actions) to eliminate root causes.

C. Stakeholder Coordination • Form, lead, and facilitate cross functional investigation teams with internal teams & vendors. • Host weekly governance calls with technical tracks to drive updates and resolve bottlenecks. • Engage with customer teams for RCA walkthroughs, EMT forums, and approvals.

D. Process Compliance & Audit • Ensure strict adherence to the Problem Management process and organizational SLAs. • Conduct periodic audits, publish findings, and drive closure of non compliance gaps.

E. Documentation & Reporting • Document RCA in approved templates (FOP, 5W1H, etc.) and upload within SLA. • Maintain Known Error Database (KEDB) and ensure updates are reflected in ITSM tool. • Prepare and present monthly performance dashboards to leadership & customers.

F. Proactive Problem Management • Perform trend analysis to identify repeating patterns, environmental risks, and improvement areas.

Recommend preventive measures to avoid recurrence of incidents.

G. Collaboration With Incident & Change Teams

Validate that incidents triggering problem records follow correct routing.
Work with Change Management to validate if incidents are triggered by changes.
Raise PTasks when fixes, validations, or reviews are required.

3. Skills & Competencies - Technical Skills

Strong knowledge of ITIL v4 Problem Management and related ITSM processes.
Proficiency in RCA methods: 5 Whys, Fishbone, and failure analysis.
Good understanding of Incident & Change Management touchpoints.

Analytical & Governance Skills

Strong decision making and analytical capability.
Ability to manage cross functional collaboration and multi vendor environments.

Tools Knowledge

Experience with ITSM tools (ServiceNow/Vanilla).
Good working knowledge of Excel, PowerPoint for reporting and presentations.

Communication & Leadership

Excellent communication skills for leading RCA calls and governance meetings.
Ability to handle customer escalations and drive discussions across support tracks.

4. Responsibilities for Senior/Lead Problem Manager

Oversee adherence of the Problem Management process across the engagement.
Govern proactive problem management initiatives and trend reviews.
Manage EMT forums (Executive Management Team) for RCA approvals.
Mentor Problem Managers and regulate their investigation quality.

5. Additional Expectations

Ability to work 24/5 support model (if applicable)
Ensure excellent customer experience and CSAT outcomes.
Participate in hiring, interviews, and training new analysts

Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

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Refine Your Search

service support manager jobs in madurai, tamil nadu

Sr Administrator (Support & Operations)

Senior Officer, Area Sales Manager, Consumer Banking Group

Branch Manager - Madurai

Manager - Mass Distribution

AGM - Area Sales

Branch Manger

Sales Manager I View Jobs

Content Writer

Receptionist and telecaller

Front Office Executive (Receptionist)

Assistant Business Manager – Emerging Markets (Madurai/ Vellore/ Warangal/Muzaffarnagar/Gorakhpur)

Receptionist

Business Development Executive (BDE)

Field Service Executive

Marketing Executive (Civil)

Sr. Web developer

Full Stack Developer

Tele Caller Executive

Pest Control Technician – Madurai

Relationship Manager - Wealth

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