Nariman Point Mumbai Maharashtra Duty manager Jobs – 101 Open Jobs Today

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Centre Manager

Kurla NDC Diagnostic Cente
Chembur, Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹30,000 - ₹35,000 a month
1 day ago

Benefits

Provident Fund

Qualifications

Microsoft Excel
Management
MHA
Operations management
Customer service
Master's degree
Bachelor's degree
Team management
MBA
Leadership
Financial acumen
Communication skills

Full job description

Position Summary

The Centre Manager is the overall in-charge of the diagnostic centre and is responsible for its day-to-day operations, patient experience, team management, profitability, and growth. The individual will function as the Centre Head, ensuring smooth coordination between doctors, technicians, reception, housekeeping, corporate clients, and management while maintaining the highest standards of service quality and operational efficiency.

The ideal candidate is a hands-on leader who can independently manage an operational healthcare facility with minimal supervision and take ownership of the centre’s performance from Day One.

Key Responsibilities

1. Centre Operations

Manage complete day-to-day operations of the diagnostic centre.
Ensure smooth functioning of all departments without operational delays.
Maintain discipline, efficiency, and service standards throughout the centre.
Resolve operational issues promptly and independently.

2. Team Leadership

Lead and supervise reception staff, technicians, phlebotomists, coordinators, housekeeping, and support staff.
Allocate duties and monitor daily performance.
Conduct regular team meetings and training.
Build a high-performance and patient-centric work culture.

3. Doctor & Technician Coordination

Coordinate appointment schedules of consultants and visiting doctors.
Ensure technicians, radiologists, and consultants work in sync.
Handle inter-department communication effectively.
Ensure minimal patient waiting time through proper scheduling.

4. Floor Management

Continuously monitor patient movement across the centre.
Ensure efficient queue management.
Handle patient escalations immediately.
Maintain cleanliness, ambience, and hospitality standards.
Ensure every patient receives a seamless experience.

5. Business & Profitability (P&L Ownership)

Take complete ownership of the centre’s Profit & Loss.
Monitor daily revenue, expenses, collections, and operational costs.
Improve centre profitability through better operational efficiency.
Track key financial and operational KPIs.
Implement cost-control initiatives without compromising patient care.

6. Business Development & Public Relations

Build and maintain relationships with referring doctors, corporates, TPAs, hospitals, and local healthcare professionals.
Identify new business opportunities.
Support marketing initiatives at the centre level.
Represent the centre professionally within the local healthcare ecosystem.

7. Quality & Compliance

Ensure adherence to NABL standards, SOPs, quality protocols, and statutory requirements.
Maintain proper documentation and audit readiness.
Ensure patient confidentiality and ethical practices.

8. Patient Experience

Ensure exceptional customer service.
Resolve complaints promptly and professionally.
Monitor patient feedback and implement corrective actions.
Continuously improve patient satisfaction scores.

9. Reporting & MIS

Prepare daily, weekly, and monthly operational reports.
Track centre KPIs including:
Revenue
Patient Footfall
Test Volumes
Productivity
Doctor-wise Performance
Technician Utilization
Cost Control
Profitability
Present actionable insights to management.

10. People Management

Monitor attendance and staff productivity.
Conduct performance reviews.
Identify staffing requirements.
Recommend recruitment, training, and disciplinary actions when required.

Key Performance Indicators (KPIs)

Centre Revenue Growth
Centre Profitability (P&L)
Patient Satisfaction
Patient Waiting Time
Operational Efficiency
Staff Productivity
Doctor Satisfaction
Referral Growth
Cost Control
Quality Compliance
Audit Readiness
Patient Complaint Resolution
Employee Retention
Centre Hygiene & Facility Standards

Required Qualifications

Graduate in Hospital Administration, Healthcare Management, Business Administration, Life Sciences, or related field.
MBA/MHA preferred.

Experience

Mandatory

Minimum 5+ years of experience in managing a diagnostic centre, hospital, polyclinic, or healthcare facility.
Proven experience in leading multidisciplinary healthcare teams.
Prior responsibility for centre operations and financial performance.
Experience coordinating with doctors, technicians, and healthcare professionals.
Strong understanding of patient flow, healthcare operations, and service delivery.

Candidates without prior healthcare operations management experience will not be considered.

Required Skills

Strong leadership and people management
Excellent communication and interpersonal skills
Operational planning and execution
Financial acumen and P&L management
Conflict resolution
Patient relationship management
Team coordination
Decision-making under pressure
Problem-solving mindset
Vendor and stakeholder management
Strong organisational skills
Proficiency in MS Excel and MIS reporting

Personal Attributes

Hands-on leader who leads by example.
Highly accountable and ownership-driven.
Strong operational mindset.
Calm under pressure.
Excellent decision-making ability.
Patient-first approach.
Self-motivated and result-oriented.
High ethical standards and integrity.

Joining Requirement

Immediate joiners or candidates serving short notice periods will be given preference.

The selected candidate should be capable of taking independent charge of the centre quickly and contributing from the very first week with minimal handholding.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in nariman point mumbai maharashtra

Centre Manager

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HRBP

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Shift Manager

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