Chikkalasandra Bengaluru Karnataka Business analyst Jobs – 909 Open Jobs Today

Junior Business Analyst
SS SUPPLY CHAIN SOLUTION PVT. LTD. —Bengaluru, Karnataka
- Weekend availability
- Oracle
- Computer Science
- Engineering
Quick apply
1h
Assistant Manager - Business Analyst
KPMG —Bengaluru, Karnataka
- Full-time
- Master's degree
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- MBA
Business Analyst Support, IN Payments
Amazon Pay (India) Private Limited —Bengaluru, Karnataka
- Full-time
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Business Analyst (Financial or Credit Risk Management) - KPMG
Foraysoft —Bengaluru, Karnataka
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Companystore.io —Domlur, Bengaluru, Karnataka
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- Bachelor's degree
- APIs
- Agile
Quick apply
Business Data Analyst
Maersk —Bengaluru, Karnataka
- Full-time
- Azure
- SQL
- Python
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Jr Operations Analyst - LinkedIn
FULL Creative —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Office
- 12th Pass
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Analyst - Business Data Services 5A
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
Quick apply
10d
Associate Business Analyst
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- SQL
- Bachelor's degree
- Agile
11h
Business Analyst
Nuchange Informatics —Bengaluru, Karnataka
- ₹4,00,000 - ₹9,00,000 a year
- Agile
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GetixHealth India —Bengaluru Urban District, Karnataka
- SQL
- Analysis skills
- Bachelor's degree
Quick apply
Associate - Business Analyst-Reporting-MIS Reporting
EXL Service —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Customer Support & Business Analyst Executive (Fresher)
POTFUL INDIA PVT LTD —Koramangala I Block, Bengaluru, Karnataka
- ₹19,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- B.Sc
- Data analysis skills
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3h
Business Analyst 1 , Amazon Wholesale
AWIPL - Karnataka - D19 —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- SQL
21h
Business Intelligence Analyst
Applied Materials —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Work from home
3d
Zoho - Business Analyst
Techvaria Solution private limited —Bangalore City, Bengaluru, Karnataka
- Full-time
- Databases
- Administrative experience
- Bachelor's degree
Quick apply
Business Analyst I, Financial Fraud
ADCI - BLR 14 SEZ - F07 —Bengaluru, Karnataka
- Full-time
- Finance
- SQL
- Analysis skills
Business Analyst
Techvaria —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Business Analyst
Finkraft.ai —Bangalore City, Bengaluru, Karnataka
- ₹19,06,401.40 - ₹30,00,029.66 a year
- Full-time
- SQL
- Bachelor's degree
- Scripting
Quick apply
5d
Consultant Business Systems (Revenue Cycle Applications Analyst)
Optum —Bengaluru, Karnataka
- Full-time
- Oracle
- Software troubleshooting
- Customer service
- Health insurance
6d

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Junior Business Analyst

SS SUPPLY CHAIN SOLUTION PVT. LTD. -
Bengaluru, Karnataka

Quick apply

Job details

1 hour ago

Qualifications

Jira
Oracle
EDI
Computer Science
SAP
Engineering
Supply chain
ERP systems
SQL
Analysis skills
Transportation management system
Bachelor's degree
IT support
APIs
ServiceNow
Oracle Transportation Management
Communication skills

Full job description

Role Summary

The Application Support Specialist will serve as the first point of contact (L1) for all operational and functional issues related to the Transport Management System (TMS), ensuring uninterrupted support for business-critical logistics and transportation activities. This role acts as the bridge between business users/operations teams and the L2 support team within the software product/vendor organization, ensuring all incidents, service requests, and escalations are managed within defined Service Level Agreements (SLAs).

Key Responsibilities

Incident & Issue Management

Provide L1 support for all TMS-related issues including order management, dispatch planning, route optimization, freight billing, carrier management, tracking, and EDI/API integration failures.
Log, triage, and prioritize incidents in the ticketing tool (e.g., ServiceNow, JIRA, etc) based on severity and business impact.
Perform initial diagnosis and resolve known/recurring issues using documented runbooks, SOPs, and knowledge base articles.
Escalate unresolved or complex technical issues to the L2 support team within the product team, providing complete diagnostic information to minimize resolution time.

SLA & Escalation Management

Track and manage all tickets against defined SLAs (response time, resolution time, escalation matrix) for Severity 1 to Severity 4 issues.
Proactively flag SLA breaches or at-risk tickets to stakeholders and drive timely closure.
Maintain and update the escalation matrix and ensure correct routing of issues to L2/L3 teams based on issue category (functional, technical, infrastructure, integration).
Coordinate root cause analysis (RCA) documentation with L2 teams for recurring or critical incidents.

Business-Critical Operations Support

Ensure continuous availability and functioning of TMS modules supporting core business processes: order-to-dispatch, load planning, carrier allocation, in-transit visibility, POD (proof of delivery), freight audit, and billing.
Monitor batch jobs, interfaces (EDI/API), and scheduled processes (e.g., order sync, invoice generation) to ensure timely execution; raise alerts on failures.
Support peak business periods (month-end, quarter-end, promotional/seasonal volume spikes) with extended monitoring and rapid response.
Coordinate with warehouse, transportation, finance, and carrier/3PL teams to resolve operational disruptions linked to system issues.

Liaison with L2/Product Support Team

Act as the single point of contact between internal business/operations teams and the external/internal L2 support team of the TMS product vendor.
Ensure proper handover of tickets with complete logs, screenshots, error codes, and reproduction steps to reduce back-and-forth.
Participate in regular cadence calls (daily/weekly) with the L2 team to review open tickets, pending RCAs, patches, and upcoming releases.
Track L2 ticket aging and follow up to ensure SLA adherence from the vendor/product side; report non-compliance to management.

Change & Release Coordination

Support testing (UAT) of patches, hotfixes, and new releases provided by the L2/product team before production deployment.
Maintain a log of known issues, workarounds, and permanent fixes; update internal knowledge base accordingly.

Reporting & Documentation

Prepare and publish daily/weekly/monthly reports on ticket volume, SLA performance, recurring issue trends, and L2 escalation status.
Maintain documentation: SOPs, FAQs, troubleshooting guides, and user manuals for common TMS issues.
Conduct trend analysis to identify recurring problems and recommend permanent fixes or process improvements.

User Support & Training

Provide functional guidance to end users (dispatchers, planners, carriers, finance teams) on TMS usage and best practices.
Conduct periodic refresher training/knowledge sessions for business users based on common support themes.

Required Skills & Qualifications

Education

Bachelor's degree in Engineering, Computer Science, Supply Chain, Logistics, or related field.

Experience

2–5 years of experience in application/IT support, preferably in Transport Management Systems, Supply Chain, Logistics, or ERP support environments.
Hands-on experience with TMS platforms (e.g., Oracle TMS, SAP TM, Blue Yonder, Shipsy , or similar) is highly preferred.

Technical Skills

Working knowledge of ticketing tools (ServiceNow, JIRA, etc).
Basic understanding of EDI/API integrations, batch job scheduling, and database queries (SQL) for issue diagnosis.
Exposure to logistics/transportation business processes: order management, route planning, freight audit, carrier management, and tracking/visibility.

Soft Skills

Strong analytical and troubleshooting abilities.
Excellent communication skills to liaise effectively with both business stakeholders and technical L2/product teams.
Ability to work under pressure during business-critical incidents and peak operational periods.
Strong ownership mindset with a customer-first approach.

Key Performance Indicators (KPIs)

SLA adherence rate (response and resolution time) for L1-handled tickets.
Percentage of tickets resolved at L1 without escalation.
Average ticket resolution time and backlog aging.
L2 escalation turnaround time and vendor SLA compliance tracking.
User satisfaction score (CSAT) for support interactions.
Reduction in recurring incidents through RCA-driven fixes.

Work Environment

May require shift-based or on-call support (including weekends/holidays) to ensure 24x7 coverage for critical transportation operations, depending on business requirements.
Close coordination with cross-functional teams including Operations, Finance, IT Infrastructure, and external L2/vendor support teams.

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Refine Your Search

business analyst jobs in chikkalasandra bengaluru karnataka

Junior Business Analyst

Assistant Manager - Business Analyst

Business Analyst Support, IN Payments

Business Analyst (Financial or Credit Risk Management) - KPMG

Business Analyst

Business Data Analyst

Jr Operations Analyst - LinkedIn

Analyst - Business Data Services 5A

Associate Business Analyst

Business Analyst

Business Analyst

Associate - Business Analyst-Reporting-MIS Reporting

Customer Support & Business Analyst Executive (Fresher)

Business Analyst 1 , Amazon Wholesale

Business Intelligence Analyst

Zoho - Business Analyst

Business Analyst I, Financial Fraud

Business Analyst

Senior Business Analyst

Consultant Business Systems (Revenue Cycle Applications Analyst)

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