Kingsway Camp Delhi Delhi Customer support coordinator Jobs – 99 Open Jobs Today

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Dadu Pipe Ltd —Ghaziabad, Uttar Pradesh
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Sales Coordinator (IndiaMART & Client Handling)
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Order & Operations Coordinator to Managing Director (EA to MD)

Arora Engineering works
Ghaziabad, Uttar Pradesh

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month

Benefits

Provident Fund
Leave encashment
Cell phone reimbursement
Life insurance

Qualifications

Mechanical engineering
Microsoft Excel
Mechanical Engineering
Master's degree
Quality assurance
Bachelor's degree
Production planning
Supply chain management
B.E.
Manufacturing
MBA

Full job description

Role Purpose

The primary purpose of this role is to act as a highly dependable, energetic, and technically sound right-hand coordinator to the Managing Director. The incumbent will take full ownership of monitoring order execution timelines, tracking real-time production progress directly from the shop floor, removing cross-departmental bottlenecks, and ensuring customer orders are completed strictly on time. This role serves as a crucial data-driven and operational bridge between the MD, the ground production floor, and the CRM/CRE team.

Work Pattern Breakdown

· 50% Shop Floor Coordination: Active physical presence on the production floor, direct micro-progress mapping of manufacturing stages, technical tracking, and physical validation of commitments.

· 50% Strategic MD Support: Management of tracking sheets, compiling core priority data matrices, advanced Excel reporting, and formal executive communication management.

Key Responsibilities

1. Order Tracking & Lifecycle Management

· Proactively track and monitor the step-by-step progress of all live and running production orders.

· Map complete order journeys starting from raw material receipt through engineering/fabrication stages up to final dispatch.

· Identify micro and macro delays instantly, outline quick mitigation steps, and escalate critical lags to the MD immediately.

2. Ground-Level Shop Floor Coordination

· Conduct extensive daily floor visits across all key production blocks: Fabrication, Machine Shop, Assembly, Stores, and Dispatch sections.

· Gather raw, objective, real-time status updates on priority and high-value operations directly from supervisor levels.

· Physically cross-verify and audit floor progress against committed customer delivery timelines.

3. Direct Executive Support to MD

· Conduct structured daily briefings with the Managing Director regarding live order sheets and dispatch projections.

· Develop, clean, and continuously maintain the MD's central 'Priority Order Tracker'.

· Follow up persistently on pending action items across various divisions on behalf of the MD's office to ensure swift closure.

4. Inter-Departmental Synchronization

· Formally coordinate across Production, Purchase, Stores, Quality Assurance, Dispatch, and Maintenance teams.

· Break departmental silos to ensure seamless, unhindered information flow regarding raw materials and components.

· Hold functional heads accountable for timelines and specific task commitments made to the MD office.

5. CRM & Client Experience Alignment

· Feed validated, precise ground-level order statuses to the CRM/CRE teams to keep customer communications perfectly aligned.

· Transmit verified delivery timeline revisions and commitments approved by the MD directly to front-facing teams.

· Eliminate information discrepancies between market-facing teams and exact manufacturing statuses.

6. Advanced Tracking & Reporting Discipline

· Own, update, and completely maintain precise daily order tracking systems via advanced Excel and Google Sheets dashboards.

· Formulate explicit daily and weekly execution summary reports for the MD's strategic review.

Key Performance Indicators (KPIs)

· On-Time Status Reporting: Zero lag in compiling daily tracking matrices for the MD's review morning review.

· Follow-up Closure Rate: Percentage of executive action items closed successfully within the targeted time frame.

· Reduction in Order Lags: Measured reduction in manufacturing delays via proactive tracking and early escalation.

· Data Integrity & Accuracy: 100% accurate status communication transmitted to the CRM/CRE ecosystem.

· Daily Reporting Discipline: Consistency in maintaining zero-error master dashboard sheets.

Desired Candidate Profile

· Education: B.Tech / B.E. in Mechanical Engineering or Production/Operations Management. And MBA in Operations or Supply Chain Management will be highly preferred.

· Technical Experience: Must possess 5 to 6 years of core technical experience within manufacturing plant operations, production scheduling, or industrial project planning.

· Core Competencies: Exceptional interpersonal follow-up skills, high structural clarity, and sharp business communication to confidently drive floor timelines.

· Software Proficiency: Advanced command over Microsoft Excel and Google Sheets (pivots, vlookups, formulas, condition mapping) is absolutely mandatory.

· Floor Comfort: Highly energetic individual who is completely comfortable working on a heavy manufacturing shop floor alongside technical machinery and labor dynamics.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Leave encashment
Life insurance
Provident Fund

Work Location: In person

Quick apply

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