Karawal Nagar Delhi Delhi Service representative Jobs – 338 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Customer Service Representative International Voice Process
Yogesher India Pvt. Ltd. —Delhi, Delhi
- ₹18,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
Customer Support Representative
ICPURE India Pvt. Ltd. —Karol Bagh, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Paid time off
- Cell phone reimbursement
Quick apply
10d
Associate, Generalist, Business Management Support, Corporate Banking, SME
DBS Bank —Delhi, Delhi
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
6d
Customer Service Representative
Pamac Finserve Pvt Ltd —Noida, Uttar Pradesh
- ₹28,000 - ₹32,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
Sales Development Representative for Research and Consulting
Greyradius Informatics Pvt Ltd —Delhi, Delhi
- ₹13,410.46 - ₹39,950.95 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1d
Customer Support Representative
Aaryanam BPO —Noida, Uttar Pradesh
- ₹17,000 - ₹27,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
5d
Customer Service Representative
MMCS —Delhi, Delhi
- ₹18,000 - ₹24,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Health insurance
- Paid sick time
Quick apply
9d
Customer Service Representative
Kanodia Technoplast Ltd —Ashok Vihar H.O, Delhi, Delhi
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Cell phone reimbursement
Quick apply
5d
Customer Service Representative
S & S Consultancy —West District, Delhi
- ₹15,000 - ₹35,000 a month
- Full-time
- Hybrid work
- Sales
- Customer service
- Bachelor's degree
Quick apply
Program Officer, GEP
Room to Read —Delhi, Delhi
- Full-time
- English
- Master's degree
- 12th Pass
- Health insurance
Customer Service Representative
Anandam Group —Pitampura, Delhi, Delhi
- ₹9,800 - ₹15,500 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
5d
Dialysis Technician
Fresenius Medical Care —Delhi, Delhi
- Full-time
- Vital signs
- Customer service
- 12th Pass
Data Entry Operator/Computer Operator
Studyupindia —Delhi, Delhi
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
14d
Sales Development Representative
Vinove Software and Services Pvt Ltd —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- CRM software
- Salesforce
- English
- Health insurance
- Life insurance
Quick apply
13h
Business Development Manager
Pagetraffic —Noida, Uttar Pradesh
- ₹50,000 - ₹90,000 a month
- Full-time
- Sales
- Presentation skills
- Computer networking
- Health insurance
- Cell phone reimbursement
Quick apply
14d
US Sales Representative
SUMA INFOTECH PRIVATE LIMITED —Noida, Uttar Pradesh
- ₹30,000 - ₹45,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
13d
Executive – Strategy & Business Excellence
Student Grad —Noida, Uttar Pradesh
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
- Cell phone reimbursement
- Flexible schedule
Quick apply
Customer Care Executive
Sourcedear —Saket, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Subject Matter Expert
RMPro E-Learning Solutions —Janakpuri, Delhi, Delhi
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Sr Administrator (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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service representative jobs in karawal nagar delhi delhi

Sr Administrator (Support & Operations)

Customer Service Representative International Voice Process

Customer Support Representative

Associate, Generalist, Business Management Support, Corporate Banking, SME

Customer Service Representative

Sales Development Representative for Research and Consulting

Customer Support Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Program Officer, GEP

Customer Service Representative

Dialysis Technician

Data Entry Operator/Computer Operator

Sales Development Representative

Business Development Manager

US Sales Representative

Executive – Strategy & Business Excellence

Customer Care Executive

Subject Matter Expert

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