Bandra East Mumbai Maharashtra Delivery manager Jobs – 1782 Open Jobs Today

Luxury Client Experience Manager (VIP & Private Client Services)
Renaissance Jewel —Mumbai, Maharashtra
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Salesforce
- English
- Paid time off
- Work from home
Quick apply
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Harris Computer Systems —Vikroli, Mumbai, Maharashtra
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TTEC —Mumbai, Maharashtra
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MCO Winmark Exhibitions Pvt Ltd. —Santacruz, Mumbai, Maharashtra
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WRITER SAFEGUARD PVT. LTD —Andheri East, Mumbai, Maharashtra
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Project Manager
WorkSource —Andheri East, Mumbai, Maharashtra
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Project Management Officer
Dfine Art Pvt Ltd —Mumbai, Maharashtra
- ₹34,455.97 - ₹55,872.37 a month
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- Microsoft Powerpoint
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Customer Success Manager (KAM)/ (Travel Industry)
Trident HRM Services Pvt Ltd —Parel, Mumbai, Maharashtra
- ₹14,00,000 - ₹15,00,000 a year
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- Master's degree
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Operations Head
Falcon Multi Services Ltd —Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
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14d
Manager - Service Delivery & Management
Tata Communications —Mumbai, Maharashtra
- Full-time
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Assistant Sales Manager
Metplast industries —Navi Mumbai, Maharashtra
- From ₹25,000 a month
- Full-time
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Senior Manager - Operations
Mindshaft Media Pvt Ltd —Goregaon, Mumbai, Maharashtra
- ₹4,00,000 - ₹5,20,000 a year
- Weekend availability
- English
- Business development
- Analysis skills
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4d
Head-Business Development Manager-Maharashtra
aeero India —Mumbai, Maharashtra
- ₹35,000 - ₹55,000 a month
- Full-time
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Branch Operations Manager
TalentNest Solutions —Ghansoli, Navi Mumbai, Maharashtra
- ₹14,414.60 - ₹48,433.29 a month
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Sr. Sales Executive
Systematic Wires Pvt Ltd —Lower Parel, Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
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Operations Manager (BFSI / FMCG)
AKMV Consultants Private Limited —Mumbai, Maharashtra
- ₹10,00,000 - ₹16,00,000 a year
- Full-time
- Business development
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- Bachelor's degree
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Luxury Client Experience Manager (VIP & Private Client Services)

Renaissance Jewel
Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹70,000 - ₹1,00,000 a month
10 days ago

Benefits

Paid time off
Work from home

Qualifications

Hospitality
Salesforce
English
Presentation skills
HubSpot

Full job description

About the Role

Renaissance Jewel is looking for a Luxury Client Experience Manager to deliver a white-glove concierge experience to our most valued customers. This role is responsible for managing the complete customer journey for VIP clients, ensuring every interaction reflects the standards of a luxury brand.

The successful candidate will act as a single point of contact from consultation through production, delivery, after-sales support, and future purchases while building long-term customer relationships and driving repeat business.

Key Responsibilities
VIP Relationship Management

Manage all communication with assigned VIP customers.
Build and maintain long-term customer relationships.
Understand customer preferences and maintain detailed CRM records.
Respond promptly to enquiries via WhatsApp, email, and phone.
Schedule consultation calls.
Conduct quarterly relationship check-ins.
Send milestone and anniversary greetings.
Identify future purchasing opportunities.

Luxury Sales Advisory

Understand customer requirements.
Recommend suitable diamonds and jewelry.
Explain the Four Cs.
Guide customers through custom jewelry projects.
Assist with design decisions.
Present premium upgrades.
Upsell complementary products.
Close sales opportunities.

Concierge Order Management

Confirm customer specifications.
Coordinate CAD approvals.
Track production progress.
Coordinate gemstone sourcing.
Provide proactive progress updates.
Arrange shipping and confirm delivery.
Ensure post-delivery customer satisfaction.

Customer Advocacy

Represent VIP customers internally.
Coordinate with Production, CAD, Logistics, Quality Control, Customer Support, and Finance.
Ensure customer commitments are fulfilled.

After-Sales Excellence

Manage ring resizing, repairs, warranty requests, exchanges, upgrade programs, insurance documentation, and jewelry care education.
Follow every customer case through to completion.

Customer Retention

Drive repeat business through personalized engagement.
Recommend jewelry for anniversaries, birthdays, weddings, holiday gifting, family jewelry, matching sets, and other milestone occasions.

Referral Development

Generate referrals from existing customers, friends, family, wedding planners, and corporate executives.

CRM Management

Maintain complete and accurate CRM records, including:
Customer preferences
Ring sizes
Diamond preferences
Metal preferences
Special dates
Purchase history
Future opportunities
Family details (where voluntarily shared)

Luxury Brand Experience

Deliver a consistent luxury customer experience through:
Personalized communication
Handwritten notes
Gift recommendations
Post-delivery follow-ups
Concierge-level responsiveness
Immediate ownership of customer concerns

Key Result Areas (KRAs)

Customer Satisfaction (CSAT): ≥95%
Net Promoter Score (NPS): ≥80
First Response Time: <15 minutes during business hours
Repeat Purchase Rate: ≥30% annually
Customer Retention: ≥95%
Referral Generation: Minimum 5 qualified referrals per month
VIP Revenue Growth: +20% YoY within assigned portfolio
Upsell/Cross-sell Conversion: ≥20%
CRM Accuracy: 100%
Production Update Compliance: 100% proactive updates
Escalations Resolved Without Management: ≥90%
Order Follow-up Completion: 100%
Review Collection: ≥40% of delivered VIP orders
Warranty Case Resolution: Within SLA
Portfolio Health Score: ≥95%

Monthly KPIs
Revenue

Revenue from assigned clients
Repeat purchase revenue
Upsell revenue
Cross-sell revenue

Service

Average response time
Average resolution time
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)

Relationship

Number of proactive customer calls
Number of relationship check-ins
Number of birthday and anniversary outreaches
Number of referrals generated

Operational

CRM completion rate
Missed follow-ups
Open customer cases
Escalation rate

Required Experience & Skills
Experience

4–8 years of experience in luxury retail, jewelry, hospitality, concierge, or premium customer experience.

Skills

Excellent spoken and written English.
Strong verbal presentation skills.
Exceptional interpersonal skills.
Experience managing HNI and UHNI clients.
Proficiency in CRM platforms such as HubSpot, Salesforce, Pipedrive, or similar.
Experience handling WhatsApp Business, email, and phone interactions.
High attention to detail.
Strong organizational and follow-up skills.

Preferred Qualifications

Diamond and gemstone knowledge.
GIA or equivalent jewelry education.
Experience with Shopify.
Experience in D2C luxury brands.
Understanding of luxury buying psychology.

Ideal Candidate

Profile Requirement

Experience - 4–8 years

Industry - Luxury retail, jewelry, hospitality, luxury resale

English - Excellent spoken and written

Accent - Neutral, internationally understandable

CRM - HubSpot, Salesforce, Pipedrive, or similar

Sales - Consultative selling with high-value transactions

Clientele - HNI/UHNI customers

Personality - Patient, polished, proactive, detail-oriented

Pay: ₹70,000.00 - ₹100,000.00 per month

Benefits:

Paid time off
Work from home

Application Question(s):

How many years of experience do you have in luxury retail, jewelry, hospitality, concierge, or premium customer experience?
Have you managed relationships with High-Net-Worth Individuals (HNI) or Ultra-High-Net-Worth Individuals (UHNI)?
Which CRM platforms have you used?
Have you handled customer communication through WhatsApp Business, email, and phone?
Do you have experience managing the complete customer journey, from consultation to after-sales support?
How comfortable are you explaining premium or luxury products to customers and making personalized recommendations?
How would you rate your spoken and written English?
What is your current monthly CTC (₹)?
What are your salary expectations (₹ per month)?
Do you have any experience with diamond or gemstone products?
Do you hold any jewelry-related certification such as GIA or an equivalent qualification?

Work Location: Remote

Quick apply

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delivery manager jobs in bandra east mumbai maharashtra

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