Technopark Kerala Operations analyst Jobs – 43 Open Jobs Today

Analyst - English, Arabic, Microsoft Windows
HCLTech —Thiruvananthapuram, Kerala
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- English
Lead I - Business Analysis
UST —Thiruvananthapuram, Kerala
- Bachelor's degree
- Agile
- Communication skills
Quick apply
Platform Analyst II - Cyber Security
UST —Thiruvananthapuram, Kerala
- Communication skills
Quick apply
Specialist I - Information Security
UST —Thiruvananthapuram, Kerala
- Microsoft Powerpoint
- Microsoft Word
- Windows
Quick apply
Architect I - Enterprise Solutions
UST —Thiruvananthapuram, Kerala
- System design
- Analysis skills
- APIs
Quick apply
Lead II - Data Engineering
UST —Thiruvananthapuram, Kerala
- Azure
- Oracle
- SQL
Quick apply
Lead I - Software Engineering - MuleSoft Integration Developer
UST —Thiruvananthapuram, Kerala
- Azure
- Management
- Computer Science
Quick apply
AI Transformation Leader
Times World Information Technology —Thiruvananthapuram, Kerala
- Computer Science
- Engineering
- Master's degree
Associate Data Architect II
UST —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- Master's degree
Quick apply
8d
Equity Dealer
Capstocks & Securities (India) Pvt Ltd —Thiruvananthapuram, Kerala
- ₹14,000 - ₹18,000 a month
- Full-time
- Finance
- Bachelor's degree
- Financial services
Quick apply
Lead I - Software Testing
UST —Thiruvananthapuram, Kerala
- Azure
- SQL
- AWS
Quick apply
7d
Lead II - Software Testing
UST —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- Java
Quick apply
Lead I - Software Engineering
UST —Thiruvananthapuram, Kerala
- Azure
- SQL
- AWS
Quick apply
Lead II - Software Engineering(Appian Developer)
UST —Thiruvananthapuram, Kerala
- DevOps
- Java
- Databases
Quick apply
Lead I - Software Engineering(.Net,C# Develoeper)
UST —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
Quick apply
16h
Tester III - Software Testing (Selenium, Java, Playwright,Typescript/Javascript)
UST —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Java
Quick apply
16h
Lead II - Software Engineering
UST —Thiruvananthapuram, Kerala
- Azure
- Oracle
- Java
Quick apply
7d
Lead II - Software Testing (Selenium, Java, Playwright,Typescript/Javascript)
UST —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Java
Quick apply
16h
Developer III - Software Engineering - C++
UST —Thiruvananthapuram, Kerala
- System design
- C++
- Scripting
Quick apply
6d

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Business Associate L1 ( IT Services & Operations)
WAIB3 Technologies —Technopark, Thiruvananthapuram, Kerala
Ability to explain technical solutions in simple business terms. Collaborate with cross-functional teams to deliver tailored business solutions.
₹1,75,000 - ₹2,65,000 a year
Quick apply
14d
Zonal Sales Manager
LUMIERE FENESTRATION PRIVATE LIMITED —Thiruvananthapuram, Kerala
The role involves leading a sales team, identifying new business opportunities, supporting channel partners, and ensuring excellent customer service in the…
₹45,000 - ₹50,000 a month
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Analyst - English, Arabic, Microsoft Windows

HCLTech -
Thiruvananthapuram, Kerala

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Arabic
English
Windows
Microsoft Office
ITIL
ServiceNow
Communication skills
VPN

Full job description

Thiruvananthapuram, Kerala
Job Summary

The Service Desk Agent (English) acts as the first point of contact for end users, providing Level 1 IT support across voice, email, and chat channels. The role focuses on incident resolution, request fulfillment, customer satisfaction, and SLA adherence, while ensuring professional communication and accurate documentation within the ITSM system.

Key Responsibilities

Service Desk Operations Serve as the first point of contact for end users via phone, email, and chat in English. Log, categorize, prioritize, and resolve incidents and service requests within agreed SLAs. Provide first‑call resolution (FCR) wherever possible and ensure proper ownership until closure. Escalate unresolved or complex issues to Level 2 / Level 3 support teams following defined escalation procedures. Technical Support Provide troubleshooting support for: Windows OS (Windows 7 / 10 / 11) MS Office applications (Outlook, Word, Excel, PowerPoint) Basic network connectivity, VPN, printers, and peripherals Password resets and user access management Documentation & Compliance Accurately update tickets, worklogs, and resolution notes in the ITSM tool. Adhere to quality standards, security policies, and ITIL processes. Contribute to knowledge base articles and continuous service improvement initiatives. Customer Experience Ensure a positive customer experience through clear communication and timely resolution. Maintain professional etiquette and empathy while handling customer interactions.

Skill Requirements

Technical Skills Basic to intermediate knowledge of Windows OS, MS Office, and end‑user computing. Familiarity with ITSM tools (e.g., ServiceNow or equivalent). Understanding of incident, request, and escalation processes. Language & Communication Fluent verbal and written communication in English (B2 level or above). Strong customer handling and problem‑solving skills.

Other Requirements

Willingness to work in rotational shifts, including weekends and holidays as per business needs. Ability to work in a fast‑paced, 24x7 support environment. Strong team orientation with a proactive and learning mindset.

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operations analyst jobs in technopark kerala

Analyst - English, Arabic, Microsoft Windows

Lead I - Business Analysis

Platform Analyst II - Cyber Security

Specialist I - Information Security

Architect I - Enterprise Solutions

Lead II - Data Engineering

Lead I - Software Engineering - MuleSoft Integration Developer

AI Transformation Leader

Associate Data Architect II

Equity Dealer

Lead I - Software Testing

Lead II - Software Testing

Lead I - Software Engineering

Lead II - Software Engineering(Appian Developer)

Lead I - Software Engineering(.Net,C# Develoeper)

Tester III - Software Testing (Selenium, Java, Playwright,Typescript/Javascript)

Lead II - Software Engineering

Lead II - Software Testing (Selenium, Java, Playwright,Typescript/Javascript)

Developer III - Software Engineering - C++

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