Noida Uttar Pradesh Technology consultant Jobs – 614 Open Jobs Today

Technical Support Specialist - Healthcare
Infostride Technologies —Noida, Uttar Pradesh
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- SQL
- Organisational skills
- In-person
- Commuter assistance
- Health insurance
Quick apply
4d
Software Engineer - Trainee
Global Savian Consulting Private Limited —Noida, Uttar Pradesh
- ₹1,00,000 - ₹1,20,000 a year
- Email
- Oracle
- Computer Science
- Master's degree
Quick apply
Project Team Lead – Cervical Cancer Prevention & HPV Vaccination Awareness Programme
INDIAN SOCIAL RESPONSIBILITY NETWORK —South District, Delhi
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Doctoral degree
- Project management
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Optum —Noida, Uttar Pradesh
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- Computer Science
- Analysis skills
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AML RightSource India Private Limited —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
Quick apply
Associate Consultant - Forensics - National - ASU - Forensics - Investigations & Compliance - Noida
EY —Noida, Uttar Pradesh
- English
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4d
Associate Consultant-Cyber Security-Engineering
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Leadership
Company Secretary
IFI Techsolutions —Noida, Uttar Pradesh
- ₹8,00,000 - ₹12,00,000 a month
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- Health insurance
Quick apply
Fullstack Developer (AODB AND OPERATIONAL SYSTEM)
Source Integreta —Noida, Uttar Pradesh
- From ₹35,000 a month
- Full-time
- Oracle
- Computer Science
- Java
- Cell phone reimbursement
- Flexible schedule
Quick apply
Consultant | APS - BY | Noida | Supply Chain & Network Operations
Deloitte —Noida, Uttar Pradesh
- Azure
- Oracle
- DevOps
ADN - Staff
EY —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
2d
Functional Consultant
VTS Infosoft —Noida, Uttar Pradesh
- ₹6,00,000 a year
- Communication skills
Consultant | SAP ABAP | Noida | SAP | DSA LS&HC
Deloitte —Noida, Uttar Pradesh
- SQL
- Bachelor's degree
- Communication skills
IT Infra & Security/Maintenance - AM/DM
LG Electronics —Noida, Uttar Pradesh
- Continuous improvement
4d
Consultant | SAP CPI | Noida | SAP | DSA LS&HC
Deloitte —Noida, Uttar Pradesh
- Salesforce
- Java
- Analysis skills
Systems Management Consultant - Dynatrace admin
Optum —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Java
- Health insurance
SCCM Global gaming innovator and leader
Skyleaf Consultants —Noida, Uttar Pradesh
- ₹24,00,000 - ₹27,00,000 a year
- Full-time
- Azure
- Customer service
- Windows
Senior Consultant | SAP CPI | Noida | SAP | DSA LS&HC
Deloitte —Noida, Uttar Pradesh
- Java
- Master's degree
- Bachelor's degree
Analyst - Natural Gases & Fuels
ICF —New Delhi District, Delhi
- Full-time
- Research
- Bachelor's degree
- AI
Senior Business Consultant (IT Sales / Digital Engineering)
Employee Hub LLP —Noida, Uttar Pradesh
- Up to ₹15,00,000 a year
- Full-time
- Sales
- Software development
- In-person
Quick apply

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Technical Support Specialist - Healthcare

Infostride Technologies
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹8,00,000 - ₹14,00,000 a year
4 days ago

Benefits

Internet reimbursement
Provident Fund
Commuter assistance
Health insurance
Paid time off
Flexible schedule
Food provided
Paid sick time

Qualifications

EHR systems
Technical support
SQL
Quality assurance
Organisational skills
Root cause analysis
SaaS
AI
Communication skills

Full job description

PFB the job description for the Technical Support Specialist role for your better understanding along with company details as well.

Timings- 02:30 pm to 11:30 pm IST (Tentative)

Location- Noida (Sec-142)

Mode- Work from the Office (3 Days from the office and 2 Days from Home)

About the Role:

We are looking for a HITL Technical Support Specialist to join our Technical Support team. In this hybrid role, you will own the day-to-day monitoring, quality assurance, and operational management of the Human-in-the-Loop (HITL) layer within our AI Operational Assistant: Patient Concierge solution, while also providing Tier 2 technical support and issue triage for post-go-live Perioperative Care Coordination (PCC) clients.

You will serve as a critical bridge between Qventus’s AI platform, clinical operations, and health system customers — ensuring HITL workflows maintain accuracy, quality, and trust, while also diagnosing and resolving the technical issues that arise after go-live. The ideal candidate brings a sharp eye for operational quality, comfort with data and EHR workflows, and the communication skills to translate complex system behavior for both technical and non-technical stakeholders.

Key Responsibilities:

HITL Monitoring & Triage

Track and monitor HITL queues, workflows, and SLAs (response times, volumes, backlog) to ensure timely human review of edge cases and AI-generated outputs.
Review a statistically representative sample of HITL-reviewed interactions daily for quality, consistency, and slippage.
Identify trends in HITL overrides, error types, model misclassifications, and systematic drift — surfacing actionable insights to product and R&D teams.
Triage escalations (urgent or ambiguous cases) into appropriate workflows (clinical review, system bug, escalation to CS, etc.).
Maintain escalation paths, decision logic rules, and guardrails in partnership with clinical, product, and operations stakeholders.

Technical Support & Issue Resolution

Provide technical support to clients on post-go-live PCC solutions, or escalate to appropriate technical teams (DI, Product, Engineering) when warranted.
Lead root cause analysis (RCA) for recurring or high-impact issues: interpret logs, validate data pipelines, reproduce errors, and document findings.
Perform light technical work as needed — SQL queries to validate data, review ETL/HL7 payloads, or support configuration troubleshooting in coordination with Data Integration Engineers.
Collaborate with Data Integration, Data Engineers, Clinical Operations Consultants, and Product Specialists to identify and implement client-value-driving solutions post-deployment.
Manage support SLAs and OLAs in accordance with contractual thresholds, keeping clients informed and escalations on track.

Operations & Process Improvement

Partner with Implementation and Support teams to monitor HITL performance metrics against contractual thresholds.
Identify process improvement opportunities and create structured approaches to close gaps in HITL logic or support workflows.
Maintain SOPs, escalation playbooks, decision guidelines, and knowledge base documentation for HITL operations.

Cross-Functional Collaboration & Client Engagement

Serve as the “voice of HITL” in client engagements — support issue triage, explain AI logic, and represent operational quality to health system stakeholders.
During client go-live and hypercare, provide heightened HITL oversight, support triage surges, and manage transitions to steady state.

Risk & Quality Assurance

Proactively scan for edge cases, unexpected behavior, drift, or performance regressions in HITL logic and patient-facing AI outputs.
Maintain documentation informing R&D of necessary decision rule or logic adjustments.
Ensure compliance with privacy, security, and clinical governance standards across all HITL and support operations.

What We’re Looking For

General familiarity with the US healthcare system — understanding of clinical workflows, EHR environments, and patient communication is a plus.
Experience with or strong exposure to monitoring human-in-the-loop systems, quality review processes, or AI/automation operations.
Experience in technical support, including SLA management, issue triage, and escalation coordination in a healthcare or SaaS context.
Proficiency in SQL and comfort with ETL/data pipeline concepts; ability to run queries to validate data and support root cause analysis.
Strong organizational skills and attention to detail — able to manage queues, track SLAs, and maintain documentation in a fast-paced environment.
Excellent written and verbal communication skills — able to distill ambiguous technical cases and escalation rationale for both technical and non-technical audiences.
Experience working cross-functionally with multiple internal and external teams to manage concurrent workstreams.
Ability to operate in a fast-paced, ambiguous environment while balancing rapid iteration with quality and risk controls.

Pay: ₹800,000.00 - ₹1,400,000.00 per year

Benefits:

Commuter assistance
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Application Question(s):

Your current location is?
How many years of US Healthcare experience do you have?
Your Notice period is?
How many years of Technical Support experience do you have?

Work Location: In person

Quick apply

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