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Product Manager

India Health Link Pvt Ltd -
Delhi

Quick apply

Job details

Full-time
₹12,00,000 - ₹18,00,000 a year
13 days ago

Qualifications

Jira
Data migration
Master's degree
Project management
Bachelor's degree
Staff training
Scrum
Agile
IT
AI
Communication skills

Full job description

Key Responsibilities

Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live
Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product
Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live
Own scope and change control with the customer, using the later phases as the pressure valve when scope grows
Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards
Be the single point of accountability for whether the programme ships, when, and whether the customer knows

Voice of Customer

Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews, and time spent watching the work as it is actually done
Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next
Analyse trade-offs across customer value, clinical benefit, cost and effort
Run regular demos with the hospital and bring the reaction back to the team the same week
Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates

Delivery Oversight

Prioritise work through an ordered backlog of user stories with clear timelines, and keep two sprints of ready, unambiguous work in front of the team
Define and communicate acceptance criteria drawn from business and customer needs
Run planning, stand-up, review and retrospective — short, decided, and worth attending
Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain
Own the risk log, and the closing of the items on it
Own the go-live and hypercare plan with the customer: cutover sequence, training schedule, who is on the floor on day one, and what the rollback looks like
Keep the decision log — decisions taken in a corridor and never written down get re-litigated a month later

Team Enablement

Engage with the team regularly to give feedback on work in progress and to clarify requirements
Coordinate with the founder and the technical leads on resourcing, sequencing and where specialist expertise is needed
Remove blockers — chase the decision, get the access, find the missing answer, clear the dependency
Provide performance management feedback for team members
Protect the team from mid-sprint interruption, and say no on their behalf

What You'll Bring

Bachelor's degree in any discipline, or equivalent work experience — this role is not a technical position and no engineering background is required
Six or more years running software delivery in teams of eight or more, with clear personal ownership of dates and commitments, as a product manager, delivery manager, programme manager or scrum master who did more than facilitate
Proven experience driving and scaling high-performing teams without being their technical leader
Strong communication skills, with the ability to hold a room containing a hospital's medical superintendent and a room containing engineers on the same day, and to explain each to the other
Customer-first mindset, with the judgement to say no to a customer and yes to the product
Comfortable saying "this will be late" early, and to whoever needs to hear it
Experience facilitating requirement discovery sessions to understand business context, user intent and solution objectives
Experience taking a product from concept to launch in front of real users
Experience collaborating with development teams on feasibility assessment and change management
Able to follow a technical discussion well enough to know what is being decided and what it costs, without making the call yourself
Highly organised, with proactive resource and dependency management
Experience with JIRA or similar backlog and project management tools
Willing to travel to the pilot hospital regularly and to be on site through go-live
Preferred experience in hospital, healthcare or another regulated environment where a bad release has consequences beyond a refund
Preferred experience of an enterprise implementation involving data migration, staff training and a hard cutover date
Preferred exposure to Artificial Intelligence (AI) enabled products

Quick apply

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Key Responsibilities

Voice of Customer

Delivery Oversight

Team Enablement

What You'll Bring

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