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Enablement Specialist

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

English
SharePoint
LMS
AI

Full job description

Blackbaud’s Corporate Impact transforms corporate purpose into global impact by connecting people, nonprofits, and data through intelligent technology and responsible AI. We empower purpose‑driven companies to activate employee engagement, giving, volunteering, and community investment through modern, intelligent technology. We help organizations turn values into measurable impact by uniting people, data, and programs across a global, connected social impact ecosystem.

What You’ll Do

You will design, create, and maintain enablement content that helps our Customer Experience teams learn faster, work smarter, and support customers with confidence. This is an individual contributor role focused on producing high-quality, structured content at scale for internal teams and in support of external customer resources.

You’ll partner closely with Enablement, Support, Customer Success, Product, and other subject matter experts to translate complex processes, product updates, and best practices into clear, usable resources. Your work will ensure enablement content is easy to find, easy to understand, and optimized for modern delivery through SharePoint and AI-assisted experiences like Copilot.

This role is ideal for someone who enjoys creating documentation and bringing order and clarity to evolving information.

Create and maintain enablement content including process documentation, internal playbooks, how-to guides, walkthroughs, and best practices
Maintain process documentation in Sharepoint, ensuring content is clear, consistent, and easy to navigate
Create supporting visuals such as screenshots and short videos when helpful for learning and clarity
Create and maintain templates for documentation standards
Translate product and release updates into practical guidance for Support and Customer Success teams
Apply instructional design principles to ensure content is actionable, scannable, and aligned to how teams learn and work
Structure content for discoverability and reuse, including consistent terminology, templates, metadata, and formatting to support Copilot and search experiences
Partner with subject matter experts to turn expertise into clear, learning‑focused resources
Collaborate with Enablement leadership and CX stakeholders to prioritize content needs and manage multiple workstreams effectively

What You’ll Bring

5+ years in customer success, L&D, or a content‑heavy role
Proven ability to create clear, practical enablement content
Proficiency with Sharepoint, knowledge bases, or LMS platforms
Excellent written English
Experience designing AI‑driven training solutions
Able to collaborate with global teams (partial US overlap)
Creative, strategic, and customer-centric mindset
Comfort designing for multiple modalities: written, video, self-paced, AI-assisted

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

resources specialist jobs in kompally hyderabad telangana

Enablement Specialist

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Specialist Assistant Manager - Talent Business Advisory - DTTL

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TALENT ACQUISITION SPECIALIST

HR Specialist

director, talent solution delivery, enterprise

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