Malad Mumbai Maharashtra Resource officer Jobs – 111 Open Jobs Today

Customer Contact Team Lead
Cathay Pacific —Mumbai, Maharashtra
- Weekend availability
- Management
- Customer service
- English
- Health insurance
- Paid time off
7d
Programme Coordinator, Trustlaw-Thomson Reuters Foundation
Thomson Reuters —Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- Salesforce
Head Of Compliance, India
Johnson Controls —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Word processing
Senior Manager Corporate Communications
SnapSeaarch —Mumbai, Maharashtra
- ₹25,00,000 a year
- Urgently hiring
- Management
- Bachelor's degree
- Marketing
Trust Officer
Barclays —Mumbai, Maharashtra
- Project management
- Bachelor's degree
- Computer networking
Senior Manager
Bank of America —Mumbai, Maharashtra
- Full-time
- Project management
- Bachelor's degree
- Accounting
14d
Assistant General Manager
Anglo-Eastern Ship Management —Mumbai, Maharashtra
- Full-time
- Project management
- Team management
- Business Administration
Quick apply
Specialist - S&P - Contract Management 4B
Genpact India Pvt. Ltd. —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Oracle
- English
- Microsoft Office
Quick apply
Training Officer
Magic Bus India Foundation —Mumbai District, Maharashtra
- ₹28,000 - ₹30,000 a month
- Full-time
- MSW
- English
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
HR Officer
New Horizon Group of Schools – Airoli —Airoli, Navi Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
M&E Officer
Smile Foundation —Mumbai, Maharashtra
- Full-time
- Research
- Master's degree
- Analysis skills
2LOD Portfolio Risk Credit Officer - Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- AI
- Paid time off
1d
Research Product Associate
Citi —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Accounting
- Accounting
7d
Chief Marketing Officer
SSterling Workforce Enterprises Private Limited —Bandra, Mumbai, Maharashtra
- ₹45,00,000 - ₹50,00,000 a year
- Full-time
- In-person
- Marketing
- Analytics
Quick apply
Project Manager
Kshatriya Infrastructure Private Limited —Mumbai District, Maharashtra
- From ₹40,000 a month
- Full-time
- AutoCAD
- Microsoft Excel
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
West Sales P&O BP
Mars —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
21h
Zonal Collection Manager
Profectus Capital —Mumbai, Maharashtra
- English
- Master's degree
- Bachelor's degree
Internal Communications Consultant
Scorpio Marine Management INDIA Pvt. Ltd —Powai, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
3d
Manager Services - Projects
Eaton —Mumbai, Maharashtra
- PMP
- CAD
- Customer service
Global Trade Compliance Counsel
Accenture —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Travel

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Customer Contact Team Lead

Cathay Pacific -
Mumbai, Maharashtra

Apply Now

Job details

Permanent
7 days ago

Benefits

Health insurance
Paid time off

Qualifications

Management
Customer service
English
Negotiation
Time management

Full job description

Cathay Pacific

Customer Services

Customer Care Department

Permanent

Mumbai, India

Application deadline: 07 Sep 2026

Company Description

Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.

Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.

If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.

Role Introduction

Reports to: Assistant Manager Customer Contact

The Customer Contact Team Lead will coordinate and lead their team in providing consistent quality service to customers and maximising revenue generation through direct selling and ancillary income to achieve their team’s sales and service goals, as part of the wider Customer Care Department (CCD) performance objectives.

Manage the performance of the defined team to contribute to the overall CCD results and deliver the excellent service to all customers.

Encourage team members to take ownership of service delivery and have their individual contribution to CX.

Create an atmosphere of respect, ensure that objectives are met and deliver appropriate support to direct reports.

Motivate the team and lead by example.

Key Responsibilities

Operational leadership

Leading the team to interact with and provide consistent excellent “one stop shop” service to customers.
Leading the team to-, and meet key Customer Contact performance goals in terms of customer satisfaction, quality, productivity and key performance metrics
Perform regular quality check (QA) in order to evaluate the performance of the team.
Anticipate escalation and handle complex Reservations and Ticketing related inquiry or case investigation for Head office departments.
Be the key point of contact for Outports on Reservations and Ticketing related issues and provide recommendation to resolve problems.
Provide support to the Customer Support team and take up customer complaint cases based on operational needs.
Monitor actual operation requirement and reshuffle resources where needed.
Prepare reports for operational and management analysis.
Provide effectiveness feedback to Assistant Manager.
Participate in head office projects and ensure CCD’s concerns are being well addressed and operational needs are being considered in development phases.

Requirements

Academic Qualifications

Graduation in any discipline is a must

Knowledge, skills, training and experience

Good command of written and spoken English
Minimum 5 years’ operational experience in customer service field
Mature with excellent interpersonal and people management skills.
Interested in facilitating supportive and effective team relationship.
Ability to manage, train and motivate staff.
Dynamic personality with a focus on customer service and motivational skills.
Strong negotiation and problem-solving skills.
Energetic and able to work under pressure.
Good organisational and time management skills.
Good knowledge of Altea Reservations system ARD
Willing to work on shifts (including overnight shifts and weekends)

** Candidates must have the legal right to live and work in India.

Benefits

https://careers.cathaypacific.com/who-we-are/why-work-here

Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health and employee assistance program benefits to help you stay well.
Paid Leave
If this position requires a uniform, a uniform allowance will be provided.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.

All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.

Apply Now

Refine Your Search

resource officer jobs in malad mumbai maharashtra

Customer Contact Team Lead

Programme Coordinator, Trustlaw-Thomson Reuters Foundation

Head Of Compliance, India

Senior Manager Corporate Communications

Trust Officer

Senior Manager

Assistant General Manager

Specialist - S&P - Contract Management 4B

Training Officer

HR Officer

M&E Officer

2LOD Portfolio Risk Credit Officer - Vice President

Research Product Associate

Chief Marketing Officer

Project Manager

West Sales P&O BP

Zonal Collection Manager

Internal Communications Consultant

Manager Services - Projects

Global Trade Compliance Counsel

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