Sholinganallur Chennai Tamil Nadu Certification sales and business development Jobs – 247 Open Jobs Today

Team - Lead - Quality Audit/Monitoring
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Customer service
- English
- Microsoft Office
3d
Territory Sales Officer- FMCG
Classic Tea Division, Layog Supply & Trading LLP —Chennai, Tamil Nadu
- ₹24,000 - ₹32,000 a month
- Full-time
- Sales
- English
- Business development
- Food provided
Quick apply
Business Development Assistant
Integrative Design solutions Private limited —Velachery, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Marketing
- English
Quick apply
1d
Enterprise Sales Manager
ICARE —T Nagar, Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- B.Sc
- Master's degree
- Business development
Quick apply
GM Service in chennai
FPL Group —Chennai, Tamil Nadu
- ₹1,00,000 - ₹1,30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
21h
Global Partner Enablement Specialist – Alliances & Channels
Appian Corporation —Chennai, Tamil Nadu
- Salesforce
- English
- Bachelor's degree
- Health insurance
Quick apply
Consulting-Marketing Ops-Operations Vice President
Deloitte —Chennai, Tamil Nadu
- Salesforce
- Research
- Master's degree
Associate - Accounting Advisory Services (AAS)
Weaver and Tidwell India LLP —Tharamani, Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Area Sales Manager
Boi Axa —Chennai, Tamil Nadu
- ₹10,00,000 - ₹14,00,000 a year
- Full-time
- Sales
- Master's degree
- Financial services
Senior Business Analyst
Aspire Systems —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- AWS
- Analysis skills
- JavaScript
10d
Global Standards and Regulatory Compliance Manager
Greif —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- ERP systems
- English
10d
Packaged App Development Associate Manager
Accenture —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Senior Sales Executive
Vignesh Industries Private Limited —Tambaram, Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Civil engineering
- Sales
- English
- Cell phone reimbursement
Quick apply
Sr. Supply Chain Analyst
Vestas —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Master's degree
- Administrative experience
Certification Sales and Business development
DNV —Chennai, Tamil Nadu
- Full-time
- Research
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
Business Coordinator - Manager
Integrated Assessment Services Pvt Ltd —Thirumangalam, Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- Sales
- Marketing
- Microsoft Office
- Flexible schedule
Quick apply
ACCOUNT DELIVERY HEAD (ADH) L3
Wipro Limited —Chennai, Tamil Nadu
- Agile
20h
Senior Software Engineer – Salesforce Marketing Cloud Developer
Talent Aquisition Consultant —Chennai, Tamil Nadu
- ₹20,00,000 - ₹23,00,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Salesforce
Quick apply
12d
Business Development Manager
1CloudHub —Guindy, Chennai, Tamil Nadu
- Email
- CRM software
- Azure
- Microsoft Office
- Health insurance
Senior Sales Manager
AccorHotel —Chennai, Tamil Nadu
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply

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Team - Lead - Quality Audit/Monitoring

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

3 days ago

Qualifications

Customer service
English
ISO 9001
Microsoft Office
12th Pass
Math
Quality assurance
Bachelor's degree
Root cause analysis
Communication skills
Time management

Full job description

Sholinganallur, Tamil Nadu
Job Summary

This position is responsible for day-to-day quality review of production staff in support of residential and small business operations. The position is responsible for establishing and managing processes associated with training, quality monitoring and measuring across the operations. The position is also responsible for identifying, recommending and implementing quality improvement programs and practices with a focus on a great customer experience and a cost-effective, high-performing operation.

EDUCATION/EXPERIENCE

The minimum education requirements are:
High school diploma or equivalent
Strong written, math and English skills required
Bachelor’s degree preferred

The minimum experience requirements are:
1-2 years of job-related experience
Knowledge of the gas and electricity industry and competitive retail markets
Customer service/customer operations experience
Familiarity with business operations and consumer sales & marketing
Key Responsibilities
Manage and achieve daily quality assurance targets
Review and assess work, including customer calls across operations
Provide fair, concise, and objective QA feedback
Report QA findings to staff and functional leads to identify necessary training and knowledge transfer required to improve performance
Collaborate with key stakeholders on quality processes and scoring techniques
Report in an accurate and timely manner quality monitoring and reporting for designated call center and back office personnel
Raise quality assurance concerns and issues immediately to appropriate parties to drive resolution
Provide coaching and feedback to personnel being monitored and their respective supervisor
Assist in defining and maintaining standards to ensure the integrity of the Quality Assurance process
Ability to design and implement quality programs to motivate and recognize employees
Use business tools and advanced industry knowledge to identify quality improvement opportunities
Calibrate quality scores in an objective and normalized manner
Ensure quality consistency across sites and work groups with a focus on the customer experience and a high-performing operation
Participate in frequent discussions to facilitate understanding and change needed to improve business performance
Work in a collaborative manner to maintain an effective relationship with all stakeholder groups
Ability to consolidate quality data and assist in conducting gap analysis to identify root causes and recommend improvements
Prepare required monthly reporting and ad hoc reports on QA results in a timely fashion
Work with the functional leads and internal training team to target areas for improvement from QA results
Skill Requirements

1. Basic Understanding Of Quality Audit Methodologies And Compliance Monitoring Practices.
2. Familiarity With Compliance Assurance Frameworks And Risk Assessment Techniques.
3. Fundamental Knowledge Of Root Cause Analysis And Reporting Tools.
4. Basic Skills In Using Communication And Documentation Platforms For Feedback And Reporting.
5. Ability To Follow Process Guidelines And Work Collaboratively Within The Team.
6. Good Interpersonal And Coaching Skills For Supporting Team Development.

Provides regular coaching and performance feedback to assigned agents
Engages and motivates employees for improved results
Excellent communication & listening skills
Ability to coach people for improved performance
Ability to sustain individual & team performance that maintains achievement of a high-performing operations
Knowledge of energy sales and delivery systems, tariffs, customer service, etc.
Clear understanding of business policy and practice throughout entire retail business
Absolute credibility with internal business partners and customers
Strong business acumen
Excellent organizational, and time management skills
Advanced interpersonal, presentation, and oral/written communication skills
Demonstrates effective problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking
Skilled in using computer software applications such as Microsoft Office
Other Requirements
1. Optional but valuable: Certification in Quality Management Systems (e.g., ISO 9001 Foundation) or Compliance Monitoring Fundamentals.
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certification sales and business development jobs in sholinganallur chennai tamil nadu

Team - Lead - Quality Audit/Monitoring

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