Shivajinagar Bengaluru Karnataka Customer support coordinator Jobs – 219 Open Jobs Today

Senior Program Manager-Beta Programs
Arctic Wolf —Bengaluru, Karnataka
- Full-time
- Computer Science
- Presentation skills
- Bachelor's degree
- Paid holidays
- Health insurance
Sales Coordinator
Roots Recruitment Services —Peenya, Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Operation City lead
Arkahub —Bangalore City, Bengaluru, Karnataka
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Engineering
- Business development
- Project management
- Flexible schedule
- Paid sick time
Quick apply
HR Coordinator
EFS Facility services —Kundalahalli, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
- Paid sick time
Quick apply
Senior Event Coordinator (B2B) !! Apply Soon !!
Sonar Conectar media and entertainment —Kalyan Nagar, Bengaluru, Karnataka
- ₹30,000 - ₹50,000 a month
- Full-time
- Customer service
- Microsoft Office
- In-person
- Paid sick time
Quick apply
1d
Service Desk Agent 1-Bengaluru, india
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick apply
Logistics Coordinator
Fictiv —Bengaluru, Karnataka
- ERP systems
- Microsoft Office
- Analysis skills
- Health insurance
- Paid time off
Quick apply
CRM Manager-Interiors industry
DS Max Properties —HBR Layout 5th Block, Karnataka
- ₹20,000 - ₹50,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
Sales Coordinator (Entry Level | B2B / Corporate Sales)
Nano Instruments —Bengaluru, Karnataka
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
10d
Sales Coordinator
Talent Vision Services —Bengaluru, Karnataka
- ₹5,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
Travel Coordinator
JLL —Bengaluru, Karnataka
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
6h
Managed Application Services Coordinator
Evotix Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sr. Customer Insights Analyst
Sprinklr —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Social media management
- Communication skills
- Paid time off
Operations Coordinator
Trukker —Bengaluru, Karnataka
- Email
- Microsoft Excel
- Bachelor's degree
- Business Administration
Customer Support
Sarovar Infotech Pvt Ltd —JP Nagar, Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
3d
HR Co-ordinator
EFS Facility services —Kundalahalli, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Centre Coordinator – Operations & Student Support
SaPa Learning Pvt Ltd. —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
Quick apply
Order fulfillment (RMA)-Logistic Coordinator
Ceragon —Bengaluru, Karnataka
- Full-time
- Oracle
- English
- Master's degree
Quick apply
6h
Customer Co-ordinator
Sarovar Infotech Pvt Ltd —JP Nagar, Bengaluru, Karnataka
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
3d
Compensation Support Coordinator
Sirva —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Finance

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Senior Program Manager-Beta Programs

Arctic Wolf -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Benefits

Paid holidays
Health insurance

Qualifications

Programme management
Computer Science
Information security
Presentation skills
Bachelor's degree
Product management
Software development
Unity
Interviewing
Agile
Cybersecurity
SaaS
Analytics

Full job description

Job Description

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Senior Product Program Manager to be part of making this/that happen.

Position Overview and Objective

The Beta Manager is responsible for defining, operating, and continuously improving Arctic Wolf's customer-facing Beta Program. This role serves as the central coordinator for all beta initiatives, ensuring that new products, capabilities, integrations, and enhancements are validated by customers prior to General Availability.

The Beta Manager partners closely with Product Management, Engineering, Customer Success, Support, Product Marketing, Legal, Security, and IT teams to ensure beta programs deliver meaningful customer insights, measurable product improvements, and successful market launches.

This role owns beta program governance, participant recruitment, feedback collection, issue escalation, success measurement, reporting, and executive communications. The Beta Manager ensures every beta delivers actionable product validation while creating a positive customer experience and strengthening customer advocacy.

Own the company's Voice of Customer (VoC) strategy for pre-GA products, ensuring customer insights directly influence product strategy, priorities, and release decisions.

Serve as the executive authority for release readiness recommendations, including Go, No-Go, or Conditional Go recommendations for General Availability milestones.

Responsibilities

Product Validation Leadership

Establish measurable product validation frameworks to quantify product-market fit, customer value realization, and adoption readiness before General Availability.

Partner with Product Management to ensure beta findings directly influence roadmap prioritization, backlog refinement, and investment decisions.

Customer Advisory Relationships

Build and manage a strategic network of beta champions, design partners, customer advisory board members, and executive customer sponsors.

Create closed-loop feedback processes that ensure customers understand how their feedback influenced product decisions.

Beta Program Strategy & Governance

Define and maintain company-wide Beta Program policies, standards, processes, and operational procedures.
Establish consistent criteria for beta qualification, acceptance, execution, success measurement, and graduation to General Availability.
Maintain governance processes for intake, prioritization, approvals, and executive visibility.
Manage the Beta Command Center and associated operational cadences.

Beta Planning & Execution

Partner with Product Management and Engineering to define beta objectives, scope, timelines, success criteria, and exit requirements.
Develop beta execution plans, including onboarding, communications, support, training, and reporting activities.
Ensure beta readiness across product, support, documentation, legal, operational, and customer-facing teams.
Manage multiple concurrent beta programs across the product portfolio.

Customer Recruitment & Engagement

Partner with Customer Success, Sales, and Product Management to identify and recruit qualified beta participants.
Maintain participant profiles, segmentation, and engagement history.
Lead customer onboarding and enablement activities.
Establish trusted relationships with beta participants and executive customer sponsors.

Customer Feedback Management

Collect, consolidate, and analyze quantitative and qualitative customer feedback.
Facilitate feedback review sessions with Product Management and Engineering.
Ensure customer requests, issues, and enhancement opportunities are documented and tracked.
Develop actionable recommendations based on participant feedback.

Risk, Dependency & Issue Management

Identify and manage program risks, blockers, customer concerns, and operational dependencies.
Escalate critical issues to Product, Engineering, and executive stakeholders as appropriate.
Monitor customer satisfaction and engagement throughout beta participation.
Drive issue resolution and mitigation planning.

Reporting & Analytics

Develop beta performance dashboards and executive reporting.
Track enrollment, activation, engagement, adoption, satisfaction, defect trends, and feature utilization.
Measure beta effectiveness and business impact.
Provide regular status updates to leadership and executive sponsors.

Advocacy & Reference Development

Partner with Product Marketing and Customer Marketing to identify advocacy opportunities.
Support customer reference programs, testimonials, case studies, and speaking opportunities.
Transition successful beta participants into customer advocacy programs.

Continuous Improvement

Analyze beta outcomes and implement process improvements.
Define best practices and reusable frameworks for future beta initiatives.
Promote a customer-centric culture focused on product validation and adoption.
Drive operational excellence throughout the beta lifecycle.

Experience & Requirements

8+ years of experience in Program Management, Product Operations, Customer Success, Product Management, or related disciplines.
5+ years of experience managing customer-facing software deployments, pilots, beta programs, or release programs.
Experience working within SaaS or cybersecurity environments.
Strong understanding of Agile software development methodologies.
Experience collaborating with Product Management and Engineering organizations.
Bachelor's degree in Business, Technology, Computer Science, Engineering, or related field.
Experience managing at least ten enterprise-scale beta or early access programs with measurable business outcomes.
Demonstrated experience presenting beta program outcomes and release recommendations to executive leadership teams.

Key Competencies

Customer-Centric Innovation - Ability to uncover unmet customer needs and translate customer insights into actionable product improvements.
Executive Influence - Ability to confidently challenge launch assumptions and influence executive release decisions using objective customer and operational data.
Customer Obsession - Ability to advocate for customer outcomes and ensure customer feedback influences product decisions.
Program Leadership - Ability to coordinate complex cross-functional programs and drive execution.
Strategic Thinking - Ability to align beta programs with organizational objectives and product strategy.
Data-Driven Decision Making - Ability to leverage metrics, analytics, and customer feedback to guide decisions.
Collaboration & Influence - Ability to work effectively across Product, Engineering, GTM, Legal, Support, and Executive teams.
Communication Excellence - Ability to communicate effectively with customers, executives, and technical stakeholders.
Risk Management - Proactively identify and address program, customer, and operational risks.
Continuous Improvement - Focus on process optimization, operational excellence, and scalability.

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All India wolves receive compelling compensation and benefits packages, including:

Equity for all employees
Flexible annual leave, paid holidays and volunteer days
Training and career development programs
Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
Fertility support and paid parental leave
Employee Assistance Program

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [email protected]. View our Hiring Page to learn more about our application process.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Apply Now

Refine Your Search

customer support coordinator jobs in shivajinagar bengaluru karnataka

Senior Program Manager-Beta Programs

Sales Coordinator

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HR Coordinator

Senior Event Coordinator (B2B) !! Apply Soon !!

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Order fulfillment (RMA)-Logistic Coordinator

Customer Co-ordinator

Compensation Support Coordinator

I want to receive the latest job alerts for customer support coordinator in shivajinagar bengaluru karnataka

Explore jobs in more locations

Customer-Centric Innovation - Ability to uncover unmet customer needs and translate customer insights into actionable product improvements.

Executive Influence - Ability to confidently challenge launch assumptions and influence executive release decisions using objective customer and operational data.

Customer Obsession - Ability to advocate for customer outcomes and ensure customer feedback influences product decisions.

Program Leadership - Ability to coordinate complex cross-functional programs and drive execution.

Strategic Thinking - Ability to align beta programs with organizational objectives and product strategy.

Data-Driven Decision Making - Ability to leverage metrics, analytics, and customer feedback to guide decisions.

Collaboration & Influence - Ability to work effectively across Product, Engineering, GTM, Legal, Support, and Executive teams.

Communication Excellence - Ability to communicate effectively with customers, executives, and technical stakeholders.

Risk Management - Proactively identify and address program, customer, and operational risks.

Continuous Improvement - Focus on process optimization, operational excellence, and scalability.

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