Guest service agent Jobs

Reservation Executive
Pandav Hotels —Bhopal, Madhya Pradesh
- ₹10,076.09 - ₹20,000.00 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Cell phone reimbursement
Quick apply
Customer Support Executive (CSE)
Venture Quest —Jaipur, Rajasthan
- ₹23,000 - ₹25,500 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
6d
Sr. Executive- Sales Support
Touracle —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Quick apply
Front Office Executive
RAGA ON THE GANGES —Rishikesh, Uttarakhand
- ₹12,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- English
- In-person
- Food provided
Quick apply
Tour Sales & Operation Executive
GREAT HIMALAYAN ADVENTURE STUDIO PVT. LTD. —Palampur, Himachal Pradesh
- ₹12,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
5d
Resort Sales executive
Amisol Global —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- English
- Flexible schedule
Quick apply
8d
Reservation Executive
Honar Hospitallity —Jaipur, Rajasthan
- From ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Commuter assistance
- Flexible schedule
Quick apply
7d
Sr Hotel Operations Executive
EaseMy Trip —Gurugram, Haryana
- ₹28,000 - ₹32,000 a month
- Full-time
- Customer service
- Supervising experience
- Human resources
Quick apply
Receptionist
Hearing Solutions Pvt Ltd —Kurnool District, Andhra Pradesh
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Reservation Executive (Resort)
Milestone Career Planner —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Hospitality
- Microsoft Office
- Computer skills
Quick apply
Front Office Supervisor
Vaidekam Resorts and wellness —Kannur District, Kerala
- ₹14,500 - ₹17,000 a month
- Full-time
- Walk-in
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Food provided
Quick apply
Front Office Supervisor
D HOTEL —Edapalli, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
Team Leader - Reservations - Six Senses Vana
Six Senses —Dehradun, Uttarakhand
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Cruise Counselor / Cruise Booking Agents ( Travel Domain experience is must)
Avista Web Technologies —Remote
- Weekend availability
- Remote
- Bilingual
- Spanish
- Sales
"Front Office Executive
Hearing Solutions Pvt Ltd —Madurai H.O, Madurai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
9d
Reservation Agent
Darza Resorts —Thudiyalur, Coimbatore, Tamil Nadu
- ₹14,500 - ₹18,000 a month
- Full-time
- Front desk
- In-person
- Food provided
Quick apply
Reservation Associate
IBEX RIVER RESORTS , POLLACHI —Tatabad, Coimbatore, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Virtual Front Desk Agent
Macrotech —Surat, Gujarat
- From ₹19,000 a month
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Health insurance
- Flexible schedule
Quick apply
Guest Service agent/Guest Service Assistant
Hotel Dayal Paradise —Lucknow, Uttar Pradesh
Team Leader - Front Office
Andaz Delhi —Delhi, Delhi
- Full-time
- Hospitality
- Administrative experience
- Diploma
9d

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Reservation Executive

Pandav Hotels
Bhopal, Madhya Pradesh

Quick apply

Job details

Full-time
₹10,076.09 - ₹20,000.00 a month

Benefits

Cell phone reimbursement

Qualifications

Hospitality
Guest relations
Customer service
Upselling
Communication skills
Hotel experience

Full job description

Job Description – Guest Experience Curator

Department: ReservationsReports To: Guest Experience Consultant

1. Position Overview

The Guest Experience Curator is responsible for handling guest inquiries, converting them into confirmed bookings, ensuring reservation accuracy, and supporting revenue growth through direct bookings and upselling. The role requires high responsiveness, attention to detail, and adherence to SOPs while maintaining seamless coordination across all booking channels.

Note: The below KRAs and KPIs are defined in alignment with organizational mission, goals and team objectives.As a dynamic organization , we may refine, add, or realign these metrics based on evolving business needs and growth requirements.

We place high importance on team collaboration and collective success. Being a strong team player , contributing to team building, and supporting shared goals are critical to success in this role.

We operate with a clear principle - organizational goals come first , supported by individual ownership and accountability. While outcomes matter, intent, commitment, and a proactive approach are equally valued in how we work and grow together.

2. Key Responsibilities (KRA-Based)Inquiry Handling & Response (Daily KRA)

Respond to all inquiries via Email, WhatsApp, and Calls within defined timelines.

Ensure quick, clear, and professional communication with guests.

Maintain consistency in follow-ups to maximize conversion.

Conversion & Booking Efficiency(Daily KRA)

Convert inquiries into confirmed bookings effectively.

Understand guest requirements and offer suitable options.

Maintain strong focus on improving inquiry-to-booking conversion ratio.

Direct Booking Growth (Daily KRA)

Promote direct bookings through calls, WhatsApp, and website guidance.

Educate guests on the benefits of booking directly.

Contribute towards increasing direct booking share.

Upselling & Revenue Enhancement (Daily KRA)

Promote:Room upgrades, Packages,Experiences,

Increase revenue through higher attach rate per booking.

Booking Accuracy (Daily KRA)

Ensure all bookings are error-free (dates, guest details, pricing, inclusions).

Double-check confirmations before sharing with guests.

Maintain minimal reservation error rate.

Inventory & Rate Accuracy (Daily KRA)

Ensure correct updates of Room availability, Rates , Packages

Maintain accuracy across OTA and direct booking platforms.

New Activities Integration(Daily KRA)

Ensure all new activities are:

Updated in booking scripts

Included in guest communication

Reflected in PDFs and proposals

Digital Review Utilization (Daily KRA)

Share relevant guest reviews (YouTube, etc.) with prospects.

Use review content to build trust and improve conversions.

Stakeholder Coordination(Daily KRA)

Coordination with the property regarding reservations, group bookings, and special requirements.
Coordination with vendors for booking-related services.

Guest Clarity & SOP Compliance (Daily KRA)

Ensure complete pre-arrival communication, including:

Booking details

Inclusions

Travel information

Follow all reservation SOPs strictly.

OTA Cost Control (Weekly+Daily KRA)

Handle OTA bookings efficiently while being cost-conscious.

Support in maintaining optimal commission structure.

Encourage shift from OTA to direct bookings where possible.

Website & Content Coordination (Weekly KRA)

Coordinate with internal teams to ensure : Room details,Packages , Destination pages are accurate and updated.

Process Improvement Contribution (Weekly KRA)

Identify gaps in daily reservation processes.

Suggest improvements to enhance efficiency and guest experience.

Promotions & Communication (Weekly KRA)

Share offers and promotions with guests and agents on time.

Ensure timely broadcast of campaigns.

Actively engage in agent groups and communication channels.

Key Performance Indicators (KPIs)

1. Response & Guest Communication Efficiency2. Conversion & Revenue Performance3. Cost & Channel Efficiency4. Booking & System Accuracy5. Process Improvement & Operational Control

4. Required Skills & Competencies

Strong communication and interpersonal skills

Sales and persuasion ability

High responsiveness and multitasking skills

Attention to detail and accuracy

Basic knowledge of OTA platforms

Customer-focused approach

5. Preferred Experience

1–3 years in hotel reservations / travel sales

Familiarity with booking systems and OTA platforms

Hospitality background preferred

6. Reporting & Accountability

Reports to Guest Experience Consultant

Responsible for individual performance KPIs

Works closely with sales, operations, and marketing teams

Note:

The above KPIs are established in line with organizational requirements and team objectives. The organization reserves the right to modify, add, or remove KPIs as per business needs.

Pay: ₹10,076.09 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement

Work Location: In person

Quick apply

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