Bombay Harbour, Maharashtra Customer service representative Jobs – 130 Open Jobs Today

Customer Service Team Leader
ODeX India Solutions Pvt. Ltd. —Vikhroli, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health insurance
Quick apply
Sales & Customer Support Coordinator
FJ Direct —Chembur, Mumbai, Maharashtra
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Customer Success Associate - Team Lead
Aashni + Co. —Andheri, Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health insurance
Quick apply
1d
Customer Success Associate
SEED Global Education —Lower Parel, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Cell phone reimbursement
- Work from home
Quick apply
7d
Customer Service Associate
Arthav Information technologies —Chembur, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Health insurance
Quick apply
Sr. Customer Service Representative
Grace Staffing Services —Vikhroli, Mumbai, Maharashtra
- Up to ₹50,000 a month
- Overnight shift
- Sales
- Customer service
- English
- Health insurance
- Paid sick time
Quick apply
Customer Sales Representative
Apprication Pvt Ltd —Mumbai, Maharashtra
- ₹35,000 - ₹55,000 a month
- Full-time
- Sales
- English
- POS
Quick apply
Customer Support Associate
Flo Mattress —Mumbai, Maharashtra
- ₹24,000 - ₹28,000 a month
- Email
- CRM software
- Customer service
- Bachelor's degree
Quick apply
Customer Service Team Leader-Blended process
KServe BPO Private Limited —Mumbai, Maharashtra
- ₹40,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Customer Service Advisor - International Voice
Infiglobal Techlogix Pvt. Ltd. —Vashi, Navi Mumbai, Maharashtra
- Up to ₹5,50,000 a year
- Full-time
- CRM software
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Customer Service Representative
LODESTAR CONTAINER LINES PVT LTD —Navi Mumbai, Maharashtra
- From ₹18,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
Customer Support Representative
Rico Appliances —Khar, Maharashtra
- Up to ₹20,000 a month
- Urgently hiring
- Microsoft Excel
- Sales
- Customer service
Quick apply
5d
CSR (Customer Service Representative)
ODeX India Solutions Pvt. Ltd. —Vikhroli, Mumbai, Maharashtra
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
Quick apply
Customer Service Associate (CSA)
Stellar Talent Bridge —Dadar, Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Weekend availability
- Customer service
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Customer Service Representative - Customer Operations
Ansell —Navi Mumbai, Maharashtra
- Full-time
- English
- Presentation skills
- Bachelor's degree
Customer Service Representative- Manufacturing
Therm-x India Engineering and Manufacturing Pvt. Ltd. —Andheri, Mumbai, Maharashtra
- ₹22,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
Customer Support Specialist
Blue Ribbon Bags India Pvt Ltd —Lower Parel, Mumbai, Maharashtra
- ₹17,000 - ₹18,000 a month
- Weekend availability
- Spanish
- Customer service
- English
Quick apply
9h
Customer Service Representative
INTERNATIONAL CUSTOMER SUPPORT EXECUTIVE —Vikhroli, Mumbai, Maharashtra
- ₹20,000 - ₹50,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Customer Support Advisor
Vibrantzz Management Services —Mumbai, Maharashtra
- ₹18,000 - ₹50,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Paid time off
Quick apply
5d
Customer Care Associate
Balaji Support Service LLP —Chakala, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Paid sick time
Quick apply
9d

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Customer Service Team Leader

ODeX India Solutions Pvt. Ltd. -
Vikhroli, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹40,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance

Qualifications

Marathi
Microsoft Excel
Management
Customer service
English
Quality assurance
Bachelor's degree
Team management
Customer relationship management
Business Administration
Hindi
Document management systems

Full job description

Dear Folks,

We have an urgent opening for the position of Team Leader at ODeX India Solutions Pvt Ltd.

Job Title: Team Leader – Support and CRM

Reporting to: Assistant Manager

Division/Department: Support & CRM

Location: Mumbai (HO)

Experience: 2-4 Yrs

Education: Graduation

Language: English, Hindi, Marathi

Job Responsibilities:

1. Team Management:

· Lead a team of support staff, including assigning tasks, monitoring workloads, and ensuring the timely completion of tasks.

· Provide guidance, training, and mentorship to team members to enhance their skills and professional development.

· Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and addressing areas for improvement.

· Positive and collaborative team culture, promoting teamwork, morale, and a customer-centric approach.

2. Issue Resolution:

· Ensure prompt and accurate resolution of customer problems, escalating complex issues when necessary.

· Monitor and analyze customer feedback to identify recurring issues and develop strategies for improvement.

· Maintain a high level of customer satisfaction by delivering excellent support services and managing customer expectations.

3. Process Improvement:

· Continuously evaluate existing support processes and workflows to identify areas for improvement.

· Streamline support procedures to enhance efficiency, reduce response times, and increase customer satisfaction.

· Collaborate with other departments, such as product, development or quality assurance, to address recurring customer issues and drive improvements in products or services.

· Implement appropriate tools and technologies to automate support processes and enhance productivity.

4. Knowledge Management:

· Develop and maintain a comprehensive knowledge base or documentation system to ensure accurate and up-to-date information for the support team.

· Provide training and resources to team members to enhance their product/service knowledge and troubleshooting abilities.

· Identify knowledge gaps and work with relevant authorities to fill those gaps through training programs or resource development.

5. Reporting and Analytics:

· Collect and analyze support-related data, such as ticket volumes, response times, resolution rates, and customer feedback.

· Prepare regular reports and metrics to track team performance, identify trends, and provide insights to management.

· Utilize data-driven insights to make informed decisions, optimize resource allocation, and improve overall support operations.

6. Team Building and Team Retention:

· To possess strong team-building skills.

· To foster collaboration, promote a sense of unity and camaraderie within the team, and leverage individual strengths to create a high-performing team.

· To build/promote a sense of unity and mutual understanding within the team and should be good at retention of any team member if needed.

7. Collaboration:

· Collaborate with other departments, such as sales, marketing, or product teams, to share customer insights and contribute to product/service enhancements.

· Connect on regular basis with other team leaders or managers to ensure seamless coordination, knowledge sharing, and alignment of goals.

· Effectively communicate updates, changes, and best practices to the support team, ensuring clear and consistent messaging.

8. Emotional Intelligence and Decision Making:

· To empathize team members, create positive work environment and supportive environment.

· To analyze information, consider various perspectives, evaluate risks, and make sound decisions in a timely manner.

9. Adaptability and Time Management:

· Should be open to change, able to adjust plans and strategies as needed, and support team members in navigating transitions.

· Should be able to allocate resources efficiently and manage their own time as well as that of the team members.

10. Grievances Handling:

· Should be an active listener and able to create an open communication environment ensuring that team members know they can approach the team leader with any issues they may have.

· Offer support to the team member raising the grievance, ensuring they feel heard/understood and determine appropriate actions based on the findings of the investigation and the nature of the grievance.

· If necessary, should be able to escalate the matter to higher management or HR, following established protocols and procedures very diligently.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund

Education:

Bachelor's (Required)

Experience:

Team management: 2 years (Required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in bombay harbour, maharashtra

Customer Service Team Leader

Sales & Customer Support Coordinator

Customer Success Associate - Team Lead

Customer Success Associate

Customer Service Associate

Sr. Customer Service Representative

Customer Sales Representative

Customer Support Associate

Customer Service Team Leader-Blended process

Customer Service Advisor - International Voice

Customer Service Representative

Customer Support Representative

CSR (Customer Service Representative)

Customer Service Associate (CSA)

Customer Service Representative - Customer Operations

Customer Service Representative- Manufacturing

Customer Support Specialist

Customer Service Representative

Customer Support Advisor

Customer Care Associate

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