Sadashivanagar Bengaluru Karnataka Customer support coordinator Jobs – 212 Open Jobs Today

Incident Manager I
EagleView —Bengaluru, Karnataka
- Full-time
- Azure
- AWS
- Communication skills
10d
Support & Admission Officer
Chrysalis High School - Bannerghatta —Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Health insurance
Quick apply
Care Coordinator
Narayana One Health —Bengaluru, Karnataka
- ₹24,000 - ₹30,000 a month
- Full-time
- Nursing
- Microsoft Office
- In-person
Quick apply
Clinical Data Coordinator I
Quanticate —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
- Health insurance
- Paid time off
Quick apply
HR Operations Manager
Enerpac Tool Group Corporation —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
- Work from home
Back Office Executive (Sales)
Kotumb —Yeswanthpura, Bengaluru, Karnataka
- ₹23,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Electrical experience
- In-person
Quick apply
Service Coordinator
Scientific Research Instruments Co P Ltd —Uttarahalli, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Quick apply
Customer Success Executive
TerraTern —HSR Layout Sector 1, Bengaluru, Karnataka
- ₹3,00,000 - ₹3,50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply
Recruiting Coordinator - Contract
NETGEAR —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Recruiting
Quick apply
10d
Resort Operations Coordinator
Nikhara Bharath Construction Company Limited —Bengaluru, Karnataka
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Cell phone reimbursement
Quick apply
Sales Coordinator
Steel Force Building Materials Trading —Bengaluru, Karnataka
- From ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Data entry
Quick apply
Content Management, Program Manager
ADCI - BLR 14 SEZ - F07 —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
Client Invoicing Coordinator
Black Box —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Accounts Coordinator
Linesight —Byatarayanapura, Bengaluru, Karnataka
- Part-time
- Hybrid work
- Microsoft Office
- Accounting
Service Operations Manager
Chesa Dental Care Services —HSR Layout Sector 2, Bengaluru, Karnataka
- ₹15,165.34 - ₹58,374.71 a month
- Email
- CRM software
- Management
- Customer service
- Health insurance
- Cell phone reimbursement
Quick apply
9d
Sales Co-ordinator
VEGA SYS CON —Bengaluru, Karnataka
- ₹18,000 - ₹28,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Paid sick time
Quick apply
Senior Coordinator, Bids & Proposals
WSP —Bengaluru, Karnataka
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
8d
SCM Coordinator – Machine Tools
MAC Machine tools & Automation —Peenya, Bengaluru, Karnataka
- ₹25,000 - ₹75,000 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
10d
Project Coordinator - Automation Division
Ebsl Automat —Banashankari, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Monday to Friday
- CRM software
- Writing skills
- Microsoft Office
- Flexible schedule

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Incident Manager I

EagleView -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
10 days ago

Qualifications

Jira
ITIL Certification
Cloud infrastructure
Azure
AWS
ITIL
ServiceNow
SaaS
Communication skills

Full job description

About Us:

Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Overview:

This role sits at the nerve center of Eagleview's IT operations, responsible for managing critical and major incidents from detection through resolution. You'll be the central coordinator; running bridge calls, driving cross-functional teams across geographies, and ensuring timely communication to stakeholders; all within an ITIL-based framework. The role demands sharp judgment under pressure, strong communication skills, and a willingness to work in US business hours. If you thrive in fast-paced, high-accountability environments where quick thinking and clear communication directly impact service restoration, this is the role for you.

Responsibilities:

Real Time & continuous follow-up with global support teams for Critical incident resolution
Manage and coordinate activities during overall ticket life cycle of a Major Incident
Responsible for sending all Incident notifications/communications as per agreed process
Chair bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support & IT teams for relevant notification updates per SLA, and drive resolution
Ensure that the Incident record is fully updated prior handing over to implementation team
Follow the global Major Incident Management Process
Ensure Incident Root cause analysis report is created immediately after resolution
Drive continuous process and operational improvements, including identifying opportunities to leverage AI-driven automation to enhance incident detection, response efficiency, and resolution workflows

Qualifications:

4+ years of real time and relevant ITIL based experience in an MNC
Must be willing to work in US business hours
ITIL Foundation certification is must, practitioner / intermediate is preferred.
Experienced in handling Major incidents involving cross functional teams located at different geographies
Exceptional communication (oral and written) skills are a must with understanding the Application requirement and infrastructure.
Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication.
Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management for incident logging, tracking and reporting
Proven ability to manage stakeholder communication at all levels, including senior leadership and executive teams, during high-priority P1/P2 incidents
Experience in contributing to and maintaining knowledge base articles, runbooks, and standard operating procedures to support faster incident resolution
Demonstrated ownership of SLA/KPI adherence with ability to generate incident trend reports and present insights to drive continuous improvement

Nice to Have:

Familiarity with cloud platforms (AWS, Azure, or GCP) and an understanding of cloud-based infrastructure in the context of incident response
Prior experience managing Major Incidents within a SaaS or geospatial product environment is a strong plus

Core Competencies:

The successful candidate will demonstrate strength in the following competencies as well as which can be found here:

Drive & Follow Through – Takes initiative and turns ideas into action.
Adaptability in Uncertainty – Adjusts quickly and performs through change.
Customer-Centered Mindset – Puts customer needs at the center of decisions.
Judgment & Problem Solving – Makes sound decisions and solves problems effectively.
Role-Specific Expertise – Applies strong functional expertise to deliver results.
Results Accountability – Owns outcomes and delivers on commitments.
Work Prioritization & Execution – Focuses on priorities and delivers on time.

EEO Statement:

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed.

Apply Now

Refine Your Search

customer support coordinator jobs in sadashivanagar bengaluru karnataka

Incident Manager I

Support & Admission Officer

Care Coordinator

Clinical Data Coordinator I

HR Operations Manager

Back Office Executive (Sales)

Service Coordinator

PMO Analyst /Delivery Associate

Customer Success Executive

Recruiting Coordinator - Contract

Resort Operations Coordinator

Sales Coordinator

Content Management, Program Manager

Client Invoicing Coordinator

Accounts Coordinator

Service Operations Manager

Sales Co-ordinator

Senior Coordinator, Bids & Proposals

SCM Coordinator – Machine Tools

Project Coordinator - Automation Division

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