Goa Guest experience manager Jobs – 170 Open Jobs Today

Captain
Gunpowder —Assagao, Goa
- ₹22,000 - ₹24,000 a month
- Full-time
- English
- POS
- In-person
- Paid time off
- Food provided
Quick apply
Front Office Manager
Alila Diwa Goa —Goa, Goa
- Full-time
- Hospitality
- Administrative experience
- Bachelor's degree
Assistant Manager Sales - Reactive
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- Bachelor's degree
Training Manager
Marriott International, Inc —Goa, Goa
- Full-time
- Customer service
- No experience needed
- Bachelor's degree
Customer Service Manager
International Workplace Group plc —Goa
- Full-time
- English
- In-person
Senior Manager- Branch
goSTOPS Hospitality Pvt Ltd —Goa
- Hospitality
- Computer literacy
- Bachelor's degree
Quick apply
Group Conference & Events Sales executive
Holiday Inn —Goa
- Diploma
Mgr-Reservations
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- 12th Pass
Duty Manager: Hotel
Care Plus Facility Private Limited —Goa, Goa
- ₹20,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Food provided
Quick apply
4d
Assistant Manager- Spa
Grand Hyatt Goa —Bambolim, Goa
- Full-time
- Hospitality
- Bachelor's degree
- Diploma
7d
Assistant Catering Sales Manager
IHCL —Goa
- Hospitality
- English
9d
Team Leader-Ayurveda Specialist
Grand Hyatt Goa —Bambolim, Goa
- Full-time
- Hospitality
- Bachelor's degree
- Diploma
Guest Service Associate/GSP
Rosetta Hospitality —Goa
- Administrative experience
- Analysis skills
- Organisational skills
Quick apply
Front Office Manager
The Wagon —Colva, Goa
- ₹12,631.86 - ₹45,931.93 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Cell phone reimbursement
- Food provided
Quick apply
7d
Reservations : IDS
Deziners Studio —Goa, Goa
- ₹22,000 - ₹25,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
F&B Manager
Le Seasons Resort —Goa, Goa
- ₹30,590.29 - ₹35,498.04 a month
- Full-time
- Customer service
- Food service
- In-person
Quick apply
1d
Hotel Facility Manager
TPC lifestyle hospitality pvt ltd —North Goa District, Goa
- ₹30,000.88 - ₹35,000.66 a month
- Weekend availability
- Hospitality
- Plumbing
- HVAC
Quick apply
12d
Operations Manager
IBIS STYLES —Calangute, Goa
- Full-time
- Hospitality
- Master's degree
- Analysis skills
Quick apply
F&B Steward
Baywatch Resort Goa —Colva, Goa
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Serving
- Hospitality
- 12th Pass
- Paid time off
- Food provided
Quick apply
Sales Representative
Royal Camping Club —Parra, Goa
- ₹15,000 - ₹25,000 a month
- Full-time
- Hospitality
- Up to 50% travel
- Customer service
Quick apply

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Captain

Gunpowder -
Assagao, Goa

Quick apply

Job details

Full-time
₹22,000 - ₹24,000 a month

Benefits

Provident Fund
Paid time off
Food provided

Qualifications

Upselling
English
Hospitality Management
POS
Phone etiquette
Chef
Bartending
Diploma
Leadership
Restaurant experience
Communication skills
Hospitality management

Full job description

Job Description

Organization: Gunpowder Restaurant

Job Title: Captain

Department: Restaurant Service

Front of the House

Lead and manage the front-of-house staff, ensuring a smooth and efficient service.

Oversee the dining area and bar, maintaining a welcoming and organized environment.

Actively manager reservation, table management and POS systems along with the Hostess.

Assist guest while seating.

Ensure guests are serviced within specified time.

Communication

Maintain a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Answer any questions regarding menu and assist with menu selections.

Anticipate any unexpected guest need and reacts promptly and tactfully.

Answer questions regarding diet restrictions and allergies, if unsure consult with leads to get right information to the guest and team

Thank and give fond farewell to guests conveying anticipation for their next visit.

Floor Duties

Provide personalized service to guests, creating a positive and memorable experience.

Handle guest inquiries, concerns, and feedback with professionalism and responsiveness.

Ensure that assigned team meets applicable grooming standards and hygiene standards.

Set tables according to type of event and service standards.

Apply service techniques correctly and to enhance dining experience.

Assist in service of food courses and beverages to guests.

Monitor the quality of beverages served, including cocktails, wines, and other spirits.

Record transaction / orders in Point of Sales systems at the time of order.

Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Check with guests to ensure satisfaction with each food course and beverages.

Responsible for clearing, collecting, and returning food and beverage items to proper area.

Maintain cleanliness of work areas, chinaware, glass, etc. throughout the shift.

Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

Ensure accurate final bill to guest and process payments.

Assist guests and team with billing queries and resolve any billing issues in consultation with leadership.

Ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

Scheduling

Create and manage staff schedules for both the restaurant and bar, ensuring adequate coverage for all shifts.

Effectively manage time-off requests and schedule adjustments while adhering to labour cost targets.

Stay attentive to business trends and peak hours to optimize staff scheduling for efficiency.

Billing and Payments

Oversee accurate billing processes, handling payments, and resolving discrepancies.

Implement and monitor cash handling procedures to maintain financial integrity.

Perform shift closing on the Point of Sales terminal and tally cash and credit card settlements along with the cashier.

Cover cashiers’ position in its absence

Administration

Implement strategies to increase sales, including upselling and suggestive selling.

Collaborate with the management team to develop promotions and special events.

Ensures that restaurant brand standards and SOPs are consistently implemented.

Work with fellow staff and manager to ensure that the restaurant achieves its full potential.

Completes the daily responsibilities that are set for each individual shift.

Complete closing duties, including restocking items, turning off lights, etc.

Conducts monthly inventory checks on all operating equipment and supplies.

Assist in staff appraisals and employee recognition programmes.

Train, supervise, and motivate the serving staff to deliver a great dining experience.

Foster a collaborative and positive team culture to enhance overall performance.

Any other duties related to food and beverage service assigned by the manager.

Prerequisites

Good command in both spoken and written English.

Should have pleasing personality.

Excellent guest service skill.

Good knowledge of food and beverage service.

Must possess a valid two and four-wheeler licence. Must possess a valid Aadhar and PAN card.

Qualifications

Proven experience of 12 months as a Senior Captain / Captain or similar role in a reputable restaurant or hotel.

Good knowledge of Indian and international cuisines, as well as alcoholic and non-alcoholic beverages.

Excellent communication and leadership skills.

Ability to handle a fast-paced environment and resolve challenges effectively.

Education and Certifications

Degree / Diploma in Hospitality Management or a related field.

Work experience in lieu of the above may be considered for exceptional candidates.

Look & Deportment

Formal White Shirt, Full sleeve

Formal Black Trousers, Black leather / Faux Leather Belt Formal Leather Shoes, Black

Conservative Haircut

Trimmed Goatee or Mustache (full beard not allowed) Conservative perfume or deodorant

Reports to: Proprietor, Consultant and Investors, Restaurant Operations Manager

Responsible for: Host, Senior Waiter, Waiter and Assistant waiters

Working Relationship: Executive Chef, Facility Manager, Housekeeping team, Storeroom Manager, Beverage Operations Lead, Senior Bartender, Bartender, Bar Assistant, Cashier, HR Manager, Company Accountant

Job Type: Full-time

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits:

Food provided
Paid time off
Provident Fund

Experience:

total work: 2 years (Required)

Language:

English (Required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in goa

Captain

Front Office Manager

Assistant Manager Sales - Reactive

Training Manager

Customer Service Manager

Senior Manager- Branch

Group Conference & Events Sales executive

Mgr-Reservations

Duty Manager: Hotel

Assistant Manager- Spa

Assistant Catering Sales Manager

Team Leader-Ayurveda Specialist

Guest Service Associate/GSP

Front Office Manager

Reservations : IDS

F&B Manager

Hotel Facility Manager

Operations Manager

F&B Steward

Sales Representative

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