Ramanattukara Calicut Kerala Operations executive Jobs – 185 Open Jobs Today

Technical Support Executive
IONOB INNOVATIONS LLP —Calicut, Kerala
- ₹10,000 - ₹12,000 a month
- Full-time
- CRM software
- English
- Analysis skills
Quick apply
Management Associate
VTRUST GROUP OF COMPANIES —Calicut, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Commuter assistance
- Flexible schedule
Quick apply
7d
Front Office Associate
Popular Hyundai —Calicut, Kerala
- ₹12,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Paid time off
Quick apply
Warehouse Executive
Delhivery Pvt. Ltd —Calicut, Kerala
- ₹17,000 - ₹19,000 a month
- Weekend availability
- Microsoft Excel
- Bachelor's degree
- Computer skills
Quick apply
HR Executive
MEDAN TRADING AND MANUFACTURING LLP —Pantheerankavu, Calicut, Kerala
- Full-time
- Customer service
- Human resources
- Recruiting
Quick apply
Admission Officer
SLBS(Marklance) School for Logistics and Business Studies —Calicut, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Front Office Receptionist
Popular Hyundai —Ramanattukara, Calicut, Kerala
- ₹13,000 - ₹25,000 a month
- Full-time
- Customer service
- Driving
- Computer skills
- Health insurance
- Paid time off
Quick apply
Assistant Manager Recruitment (Healthcare)
Doctors Jobs Kerala —Calicut, Kerala
- ₹20,000 - ₹45,000 a month
- Full-time
- Master's degree
- Team management
- Human resources
Quick apply
Finance Executive
Offenso Hackers Academy —Calicut, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- ERP systems
- Master's degree
- Bachelor's degree
Quick apply
10d
Survey Executive
Prime Technology Services —Calicut, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- 12th Pass
- Travel
- In-person
- Commuter assistance
Quick apply
Admission Executive
SLBS(Marklance) School for Logistics and Business Studies —Calicut, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Flexible schedule
- Paid sick time
Quick apply
HR & Social Media Executive
NIFAMA TECHNOLOGIES PRIVATE LIMITED —Calicut, Kerala
- ₹10,000 - ₹2,50,000 a month
- Full-time
- Social media management
- Bachelor's degree
- Computer skills
Quick apply
Front Office Executive
myG institute of technology —Calicut, Kerala
- Up to ₹15,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Human Resource Executive
STRATWIZ MANAGEMENT CONSULTING LLP —Calicut, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Human resources
- In-person
- Health insurance
Quick apply
7d
Business Development Executive
CATALYST EDUCATION —Calicut, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- 12th Pass
- Business development
- Health insurance
- Cell phone reimbursement
Quick apply
Business Development Executive (BDE)
SLBS MARKLANCE —Calicut, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Payment Support Executive
EDUPORT ACADEMY PRIVATE LIMITED —Calicut, Kerala
- ₹12,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- English
- Accounting
Quick apply
MARKET PLACE EXECUTIVE
VALANTO —Ramanattukara, Calicut, Kerala
- ₹10,000 - ₹15,000 a month
- Full-time
- In-person
- Flexible schedule
- Paid sick time
Quick apply
6d
Procurement Executive
Hound Mobility —Calicut, Kerala
- From ₹16,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
Quick apply
Executive Housekeeper
Sarovar Hotels,IIM Campus,Kunnamangalam, Calicut —Iim Kozhikode Campus, Calicut, Kerala
- ₹20,000 - ₹40,000 a month
- Full-time
- Hospitality
- Team management
- Cleaning
- Commuter assistance
- Health insurance
Quick apply

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Technical Support Executive

IONOB INNOVATIONS LLP
Calicut, Kerala

Quick apply

Job details

Full-time
₹10,000 - ₹12,000 a month

Benefits

Provident Fund

Qualifications

CRM software
Enterprise Software
English
Technical support
Analysis skills
Project management
Bachelor's degree
Software development
Product demos
Customer support
SaaS
Communication skills
Time management
SDLC

Full job description

We are looking for a proactive and customer-focused Technical Support Executive to manage client relationships and support activities throughout the customer lifecycle. The ideal candidate will serve as the primary point of contact for GCC clients, ensuring smooth onboarding, timely issue resolution, effective communication between clients and internal teams, and successful implementation of product updates and enhancements.

The role requires excellent English communication skills, strong coordination abilities, problem-solving aptitude, and the capability to manage multiple client interactions simultaneously.

Key Responsibilities

Client Onboarding & Implementation
Coordinate end-to-end client onboarding activities.
Conduct onboarding sessions and product demonstrations for new clients.
Gather client requirements and communicate them to the implementation and development teams.
Ensure successful product setup, configuration, and user onboarding.
Monitor onboarding progress and ensure timely completion.
Provide training and guidance to client stakeholders and end users.

Client Relationship Management

Act as the primary point of contact for assigned GCC clients.
Build and maintain strong professional relationships with clients.
Conduct regular follow-ups to ensure client satisfaction.
Understand client business processes and provide appropriate product guidance.
Ensure prompt responses to client inquiries and concerns.

Technical Support & Issue Resolution

Receive, analyze, and document client-reported issues and bugs.
Coordinate with the development and QA teams for issue investigation and resolution.
Track tickets and ensure issues are resolved within agreed timelines.
Provide regular status updates to clients regarding reported issues.
Validate fixes before communicating resolutions to clients.
Escalate critical issues to management when required.

Product Updates & Requirement Gathering

Collect enhancement requests and new feature requirements from clients.
Document client feedback in a structured manner.
Coordinate discussions between clients and product/development teams.
Follow up on feature implementation progress.
Assist in requirement clarification and acceptance testing activities.

Communication & Coordination

Schedule and conduct client meetings, review calls, and support sessions.
Prepare meeting notes, action items, and follow-up reports.
Coordinate internally with Development, QA, Implementation, Project Management, and Management teams.
Maintain professional communication through emails, calls, and virtual meetings.

Documentation & Reporting

Maintain accurate client records and support logs.
Create and update support documentation, FAQs, and user guides.
Prepare periodic status reports on client issues, onboarding progress, and pending actions.
Ensure all client communications and support activities are properly documented.

Required Skills & CompetenciesCommunication Skills

Excellent spoken and written English is mandatory.
Strong email drafting and business communication skills.
Ability to confidently interact with international clients.
Good presentation and training abilities.

Technical Skills

Basic understanding of SaaS products and web applications.
Ability to understand software workflows and business processes.
Familiarity with ticketing systems, CRM tools, and project management tools is an advantage.
Basic knowledge of software development lifecycle and bug tracking processes is preferred.

Coordination & Organizational Skills

Strong client handling and relationship management abilities.
Excellent multitasking and time management skills.
Ability to coordinate multiple stakeholders simultaneously.
Strong attention to detail and documentation skills.

Personal Attributes

Customer-centric mindset.
Professional and positive attitude.
Quick learner with strong adaptability.
Problem-solving and analytical thinking skills.
Ability to work independently and within a team environment.

Eligibility CriteriaEducational Qualification

Any Graduate

Experience

0–3 years of experience in Technical Support, Customer Support, Client Coordination, Customer Success, Implementation Support, or related roles.
Freshers with excellent English communication and coordination skills are encouraged to apply.

Key Performance Indicators (KPIs)

Successful completion of client onboarding projects.
Client satisfaction and retention levels.
Average response and resolution time for support tickets.
Number of issues resolved within SLA timelines.
Accuracy of client documentation and reporting.
Effectiveness of client communication and follow-ups.
Timely collection and documentation of client requirements and enhancement requests.

Why Join ioNob Innovations LLP?

Opportunity to work directly with GCC and international clients.
Exposure to SaaS implementation and enterprise software solutions.
Career growth opportunities in Client Success, Project Management, Product Management, and Operations.
Dynamic and collaborative work environment.
Continuous learning and professional development opportunities.

Preferred Candidate Profile: A confident communicator who can effectively engage with international clients, manage onboarding activities, coordinate issue resolution with internal teams, gather product enhancement requirements, and ensure a seamless customer experience from implementation through ongoing support.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

operations executive jobs in ramanattukara calicut kerala

Technical Support Executive

Management Associate

Front Office Associate

Warehouse Executive

HR Executive

Admission Officer

Front Office Receptionist

Assistant Manager Recruitment (Healthcare)

Finance Executive

Survey Executive

Admission Executive

HR & Social Media Executive

Front Office Executive

Human Resource Executive

Business Development Executive

Business Development Executive (BDE)

Payment Support Executive

MARKET PLACE EXECUTIVE

Procurement Executive

Executive Housekeeper

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