Tolichowki Hyderabad Telangana Customer support coordinator Jobs – 103 Open Jobs Today

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Quick apply
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Document Production Specialist

Clifford Chance -
Hyderabad, Telangana

Quick apply

Job details

Full-time
2 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Customer service
English
Microsoft Office
Mentoring
Data entry
Typing
Communication skills
Adobe Acrobat
Time management

Full job description

Company Description

Who we are

As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.

Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow.

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.

Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.

We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.

Job Description

The role

The primary purpose of this role is to format and amend Word documents in line with specific instructions. The Document Production Specialist (DPS) is responsible for providing high-quality document production services to all fee earners, ensuring that all work is completed accurately and in full compliance with Clifford Chance House style and client requirements.

Who you will work with

You will collaborate with Workflow Lead and Coordinators across our offices in Delhi, Hyderabad, Newcastle and London.

What you will be responsible for

The DPS reports to a Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group.

The duties of a DPS would cover the following:

Document creation, conversions, formatting, revisions, clean up, repair and indexing
Presentation creation, conversions, formatting and revisions
Spreadsheet creation, conversions, formatting, revisions, linking and archiving
Document tables and automation including TOAs, TOCs and cross referencing
Template and form creation
Merge and compare documents
Mail merge and label creation
Data entry and editing
Client briefing
Creating, modifying and emailing files
Quality checking for accuracy and formatting and editing services

What you will do

There are two high level categories, detailed below, which describe the core activities of the DPS role:

Document Production Services:

Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle once all training programme completed
Ensuring all work and projects are completed as per instructions from the client and /or specifications
Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills
Excellent typing speeds
Ability to quality check documents to ensure clients' quality expectations are met within stipulated turnaround times
Follow workflow processes as per the Standard Operating Procedures
Notifying the Team Lead immediately when the deadline is likely to be missed
Meet quality benchmarks
Carry out work smoothly and efficiently
Continue to develop speed, accuracy and proof-reading skills and responsible for downtime training objectives
Maintain confidentiality of all client information
Working collaboratively with team members to ensure the provision of first-class support services to fee earners

Key Personal Attributes

A key attribute of a DPS' success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the UK DP team
Flexible in approach to increase of volume outside of shift hours
Can demonstrate using own initiative / judgement
Effective time management skills
Professional approach to problem solving
Good decision making abilities
Strong communication skills are essential, the ability to communicate clearly, both orally and in writing
Keen eye for detail
Ability to adapt any process changes in minimal time period
Able to deal with the pressures of high volumes
Flexible and Service orientated

Qualifications

Your experience

2+ years of experience in MS Word profile
Minimum copy typing speed of 40 wpm
Fluent in written and oral communication in English at all levels internally and externally
Intermediate working knowledge of Microsoft Outlook, and Microsoft Suite, e.g. Word, PowerPoint and Excel
Intermediate to beginner experience with Adobe Acrobat / Adobe Suite
Experience of meeting deadline, prioritising a busy workload and working under pressure
Previous experience within a legal environment and/or a customer service role would be an advantage
Solid experience within a professional corporate services environment

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Additional Information

Equal opportunities

At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.

Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here

Quick apply

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