Lucknow District Uttar Pradesh Customer support executive Jobs – 104 Open Jobs Today

Lead Administrator (Support &Operations)
HCLTech —Lucknow, Uttar Pradesh
- Computer Science
- PMP
- Analysis skills
4d
Tele Caller Executive
sarathi india IT private limited —Lucknow, Uttar Pradesh
- ₹8,086.00 - ₹26,948.59 a month
- Full-time
- Microsoft Excel
- English
- 12th Pass
Quick apply
18h
Administrator (Tools & Automation)
HCLTech —Lucknow, Uttar Pradesh
- Computer Science
- PMP
- Analysis skills
1d
Territory Manager- Customer Experience
Hero Moto Corp —Lucknow, Uttar Pradesh
- Microsoft Excel
- Management
- Microsoft Office
3d
Inside Sales Executive
Faistreet India Pvt Ltd —Lucknow, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Email
- CRM software
- Sales
- Marketing
Quick apply
Business Development Executive (BDE)
Brand Maker —Lucknow G.P.O., Lucknow, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Cell phone reimbursement
Quick apply
6d
Accounts Executive
Anand Motor Agencies Ltd —Lucknow, Uttar Pradesh
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Area Sales Manager
HR Manager —Lucknow G.P.O., Lucknow, Uttar Pradesh
- ₹20,000 - ₹35,000 a month
- Full-time
- Sales
- Business development
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
Telesales Executive
Nature Grid Energy —Lucknow, Uttar Pradesh
- ₹1,20,000 - ₹2,40,000 a year
- Full-time
- CRM software
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
10d
Customer Care Executive
Digitalbot.ai —Lucknow, Uttar Pradesh
- ₹12,000 - ₹15,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
- Cell phone reimbursement
- Flexible schedule
Quick apply
Associate Territory Manager: LCA
DHL —Lucknow, Uttar Pradesh
- Email
- Management
- Up to 50% travel
- Sales
- Health insurance
- Paid time off
Business Development Manager (BDM)
Lucknow Builders —Lucknow, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Territory Sales Manager
SwipeWire Commerce Private Limited —Lucknow, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Business Development Executive (BDE)
STARTINBHARAT —Lucknow, Uttar Pradesh
- ₹20,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
13d
Senior Manager, Finance & Accounting Operations
Ardem Incorporated —Lucknow, Uttar Pradesh
- GAAP
- Accounting
- Leadership
2d
Executive
Vashi Integrated —Lucknow, Uttar Pradesh
- ₹2,00,000 - ₹3,00,000 a year
- Sales
- Bachelor's degree
- Communication skills
Quick apply
Accounts Executive - Finance & Accounts
Riti Wellness and Healthcare Pvt Ltd —Lucknow, Uttar Pradesh
- ₹10,000 - ₹14,000 a month
- Microsoft Excel
- Up to 50% travel
- Analysis skills
Quick apply
7d
Sales Executive
Brand Maker —Lucknow G.P.O., Lucknow, Uttar Pradesh
- ₹8,000 - ₹15,000 a month
- Part-time
- English
- 12th Pass
- Bachelor's degree
- Flexible schedule
Quick apply
Sales Executive (Field Sales) Lucknow
RentStalk —Lucknow, Uttar Pradesh
- From ₹15,000 a month
- Part-time
- Sales
- English
- Master's degree
Quick apply
3d
Telesales Executive
Voltz Solar Solutions —Chinhat, Uttar Pradesh
- ₹6,000 - ₹12,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Commuter assistance
- Cell phone reimbursement
Quick apply
1d

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Lead Administrator (Support &Operations)

HCLTech -
Lucknow, Uttar Pradesh

Apply Now

Job details

4 days ago

Qualifications

Jira
BCS
ITIL Certification
Computer Science
Incident management
PMP
BMC Remedy
IT service management
Analysis skills
Bachelor's degree
ITIL
Splunk
ServiceNow
Agile
Communication skills
Information Technology

Full job description

Lucknow, Uttar Pradesh
Job Summary

Critical Incident Manager is responsible for leading the end-to-end management of high-impact and high-urgency IT incidents that affect business operations, critical services, users, customers, or revenue. The role acts as the central point of coordination during major incidents, driving rapid service restoration, structured communication, stakeholder alignment, escalation governance, and post-incident improvement. The ideal candidate should have strong ITIL-based incident management experience, proven crisis leadership capability, and the ability to coordinate technical teams, vendors, service owners, and leadership stakeholders under pressure.

Key Responsibilities

Lead, coordinate, and govern all critical and major incidents from identification through service restoration and closure. • Initiate and facilitate incident bridges, war rooms, technical triage calls, and executive communication channels as required. • Assess incident impact, urgency, priority, affected services, business risk, and customer impact to ensure correct classification and escalation. • Coordinate cross-functional resolver groups, service owners, vendors, infrastructure teams, application teams, and leadership stakeholders to drive timely resolution. • Maintain clear command and control during incidents by tracking actions, owners, timelines, dependencies, decisions, risks, and next steps. • Provide timely, accurate, and business-friendly updates to stakeholders, including senior leadership, customer teams, and service delivery management. • Ensure adherence to ITIL incident management, major incident management, escalation, communication, and service restoration processes. • Drive workaround identification, service recovery actions, permanent fix coordination, and handover to problem management where required. • Prepare and publish incident summaries, major incident reports, executive updates, post-incident review notes, and lessons-learned documentation. • Collaborate with problem management teams to support root cause analysis, corrective actions, preventive actions, and recurrence reduction. • Track SLA compliance, response timelines, resolution timelines, communication quality, and incident aging to ensure governance discipline. • Identify process improvement opportunities and contribute to continual service improvement across incident response, communication, reporting, and escalation management.

Skill Requirements

Minimum 5 years of experience in Incident Management, Major Incident Management, IT Service Management, or IT Operations in a complex enterprise environment. • Hands-on experience managing P1/P2, Sev1/Sev2, business-critical, or customer-impacting incidents. • Strong working knowledge of ITIL practices, including incident management, major incident management, problem management, change management, service request management, and continual improvement. • Experience coordinating multiple technical teams such as infrastructure, cloud, network, database, application, security, workplace, service desk, and vendor support teams. • Ability to manage high-pressure situations with calmness, discipline, urgency, and structured decision-making. • Excellent verbal and written communication skills, with the ability to simplify technical updates for business and leadership audiences. • Experience preparing major incident reports, post-incident reviews, RCA inputs, trend analysis, and service improvement recommendations. • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred. • ITIL Foundation certification is required; ITIL Intermediate, ITIL 4 Managing Professional, PMP, Agile, or relevant service management certifications are preferred. • Experience with ServiceNow, BMC Remedy, Jira Service Management, PagerDuty, Splunk, monitoring tools, or similar ITSM and observability platforms is preferred.

Other Requirements

Major Incident Management and Crisis Coordination • ITIL Incident, Problem, Change, and Continual Improvement Practices • War Room Facilitation and Technical Bridge Management • Executive Communication and Stakeholder Management • Escalation Management and Decision Governance • Service Restoration Planning and Business Impact Assessment • RCA Coordination, PIR Support, and Corrective Action Tracking • SLA, KPI, Dashboard, and Incident Reporting Governance • Cross-functional Collaboration with Technical, Vendor, and Business Teams • Strong Analytical Thinking, Prioritization, and Risk Management

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customer support executive jobs in lucknow district uttar pradesh

Lead Administrator (Support &Operations)

Tele Caller Executive

Administrator (Tools & Automation)

Territory Manager- Customer Experience

Inside Sales Executive

Business Development Executive (BDE)

Accounts Executive

Area Sales Manager

Telesales Executive

Customer Care Executive

Associate Territory Manager: LCA

Business Development Manager (BDM)

Territory Sales Manager

Business Development Executive (BDE)

Senior Manager, Finance & Accounting Operations

Executive

Accounts Executive - Finance & Accounts

Sales Executive

Sales Executive (Field Sales) Lucknow

Telesales Executive

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