We are a growing Canadian furniture and mattress manufacturer with an expanding e-commerce presence across Canada and multiple online marketplaces.
We are building a dedicated e-commerce team and are looking for a highly capable, tech-savvy and results-driven Senior E-Commerce & AI Manager based in India.
This is not a narrow marketplace listing role.
You will be involved across the entire e-commerce operation — marketplaces, Shopify, AI, digital marketing, social media, advertising, content creation, customer experience, promotions, competitive research and growth.
We are particularly looking for someone who understands how Artificial Intelligence is changing e-commerce and already uses AI extensively to work faster, create better content, improve marketing and solve business problems.
This position has significant growth potential and is intended to evolve into a senior leadership position such as Head of E-Commerce / Head of Operations as our business and team continue to grow.
What You Will Be Responsible ForE-Commerce Marketplace Management
Manage and grow our business across platforms including:
- Walmart Marketplace
- Amazon
- Best Buy Marketplace
- Wayfair
- Temu
- Shopify
- Facebook Marketplace
- Other current and future marketplaces
Responsibilities include:
- Manage marketplace accounts on a day-to-day basis.
- Create, upload, update and optimize product listings.
- Optimize titles, descriptions, bullet points, specifications, keywords, images and product attributes.
- Manage SKUs, variations and product catalogs.
- Monitor inventory and product availability.
- Manage pricing and competitive positioning.
- Create and manage deals, promotions, discounts and marketplace campaigns.
- Identify suppressed, unpublished, errored or underperforming listings.
- Troubleshoot marketplace issues and work with platform support teams to resolve them.
- Monitor account health and marketplace performance.
- Launch new products across multiple marketplaces.
- Identify opportunities to increase traffic, conversion rates and sales.
- Research competitors, products, pricing and marketplace trends.
- Continuously improve existing product listings based on performance data.
Hands-on experience managing major marketplace seller portals is highly preferred.
AI – A Major Part of This Role
Artificial Intelligence will be an important part of your daily work.
We are looking for someone who does much more than simply ask ChatGPT basic questions.
You should be comfortable using AI strategically for research, analysis, content creation, image generation, marketing, automation, problem-solving and productivity.
You may work with tools such as:
ChatGPT, Gemini, Claude, Grok, Midjourney, Adobe Firefly, Canva AI and other generative AI platforms.
You will use AI to:
- Create and optimize e-commerce product listings.
- Conduct keyword and SEO research.
- Research competitors and market opportunities.
- Analyze products, pricing and marketplace positioning.
- Create marketing copy.
- Write advertisements.
- Create email campaigns.
- Generate social-media content.
- Create product feature graphics.
- Generate and edit product images.
- Generate realistic lifestyle images and advertising creatives.
- Improve existing product photography.
- Develop advertising concepts.
- Analyze customer reviews and feedback.
- Research new products and opportunities.
- Analyze marketplace data.
- Build reports and summaries.
- Develop better prompts and repeatable AI workflows.
- Automate repetitive tasks where possible.
- Identify new AI tools that can improve our operations.
- Find faster and smarter ways of performing everyday e-commerce tasks.
AI Image Generation & Creative Production
Experience with AI image generation and image editing is highly desirable.
You may be responsible for creating:
- Marketplace product images
- Lifestyle product images
- Amazon-style product feature graphics
- Social-media advertisements
- Facebook and Instagram creatives
- Promotional banners
- Product comparison graphics
- Website banners
- AI-generated marketing concepts
You should have a good visual sense and be comfortable combining AI tools with programs such as Canva, Photoshop or similar software.
Social Media Management
Manage and grow the company's presence across platforms including:
- Facebook
- Instagram
- TikTok
- YouTube
- Pinterest
- X / Twitter
- Reddit
- Other relevant platforms
Responsibilities include:
- Develop social-media content strategies.
- Create and publish engaging content.
- Create promotional posts and campaigns.
- Create graphics, videos, reels and advertising creatives.
- Use AI extensively for content ideation and production.
- Write captions and promotional copy.
- Monitor comments, messages and engagement.
- Research trends and competitor activity.
- Identify opportunities to grow followers, engagement, website traffic and sales.
Influencer & Affiliate Marketing
- Identify relevant influencers and content creators.
- Contact and onboard potential influencers.
- Develop commission-based influencer partnerships.
- Coordinate product promotions.
- Track influencer campaigns.
- Identify affiliates and other performance-based partnerships.
- Develop strategies to increase sales through creators and influencers.
Paid Advertising
Create, manage, analyze and optimize paid advertising campaigns across platforms such as:
- Meta / Facebook
- Instagram
- Google
- TikTok
- YouTube
- Amazon
- Walmart
- Best Buy
- Pinterest
- Reddit
- Other relevant advertising platforms
Responsibilities include:
- Campaign creation
- Audience targeting
- Keyword research
- Creative development
- A/B testing
- Budget management
- ROAS analysis
- Conversion optimization
- Campaign reporting
- Continuous performance improvement
You should be comfortable using data to determine what is working and what needs to change.
Shopify & Website Management
- Manage and maintain Shopify websites.
- Add and update products.
- Create collections and landing pages.
- Improve website merchandising.
- Create promotional banners.
- Make basic theme and layout changes.
- Improve product pages.
- Monitor website performance.
- Identify opportunities to increase conversion rates.
- Coordinate improvements to user experience.
- Assist with SEO.
Experience designing or customizing Shopify stores is a strong advantage.
Content & SEO
Create and manage:
- Product descriptions
- Website copy
- Landing pages
- Blog posts
- SEO content
- Buying guides
- Email marketing content
- Marketplace content
- Social-media content
- Advertising copy
AI should be used intelligently to speed up content creation while ensuring the final output is accurate, natural and appropriate for the brand.
Email Marketing
- Create promotional email campaigns.
- Develop email marketing calendars.
- Create offers and promotional messaging.
- Write subject lines and email copy.
- Develop customer retention campaigns.
- Analyze email campaign performance.
- Use AI to improve copy, segmentation and campaign ideas.
Competitive & Market Research
Continuously research:
- Competitors
- Marketplace trends
- Product trends
- Pricing
- New marketplaces
- New advertising opportunities
- Consumer behaviour
- New e-commerce technology
- Artificial intelligence
- Automation tools
We expect you to proactively bring new ideas and opportunities to the company, rather than simply execute assigned tasks.
Customer Experience
Customer service is an important part of our online business.
Responsibilities include:
- Monitor and respond to customer inquiries across marketplaces.
- Respond to emails and online messages.
- Answer product questions.
- Resolve order-related concerns.
- Monitor deliveries and proactively communicate with customers.
- Help minimize cancellations, returns and negative reviews.
- Handle customer complaints professionally.
- Work with marketplaces and other service providers to resolve issues.
- Maintain high customer-service standards.
- Help build long-term customer loyalty.
Reviews & Online Reputation
- Develop strategies to increase legitimate customer reviews.
- Monitor product and seller reviews.
- Monitor Google reviews and other review platforms.
- Respond appropriately to customer feedback.
- Identify recurring customer complaints.
- Use reviews and customer feedback to recommend improvements to products, listings and customer experience.
Who We Are Looking For
We want someone who is:
- Extremely comfortable with technology
- Highly experienced in e-commerce
- Very comfortable using AI
- A strong independent problem-solver
- Resourceful
- Analytical
- Creative
- Detail-oriented
- Organized
- Results-driven
- Able to work independently in a remote environment
- Able to manage multiple projects simultaneously
- Comfortable taking ownership rather than waiting for detailed instructions
- Constantly interested in learning new platforms and technologies
This is a high-ownership role.
If you encounter a problem, we want someone who can investigate it, research it, use AI, contact the appropriate platform, test solutions and find the answer.
We do not want someone who needs every task explained step-by-step.
Required / Preferred ExperienceRequired
- Bachelor's degree
- Minimum 4 years of professional e-commerce experience
- Strong written and spoken English
- Experience working with e-commerce platforms
- Experience with online customer service
- Strong computer skills
- Ability to work independently in a remote environment
Strongly Preferred
Experience with one or more of:
- Amazon Seller Central
- Walmart Marketplace
- Shopify
- Best Buy Marketplace
- Wayfair
- Temu
- Meta Business Suite
- Meta Ads
- Google Ads
- Amazon Advertising
- Marketplace advertising
- Google Analytics
- Canva
- Photoshop
- ChatGPT
- Gemini
- Claude
- Generative AI
- AI image-generation tools
- SEO
- Email marketing
- Influencer marketing
- Excel
- Google Sheets
You do not need experience with every platform listed.
However, you should have enough e-commerce experience to learn unfamiliar platforms very quickly.
Remote Work Expectations
This is a fully remote position based in India.
You must have:
- A reliable high-speed internet connection
- A reliable computer and professional home-working environment
- Excellent communication skills
- The discipline to work independently
- Strong responsiveness during working hours
- Ability to collaborate remotely with a Canadian-based company and team
- Ability to attend online meetings and maintain regular communication with management
Because the company is based in Canada, some coordination and reasonable working-hour overlap with the Canadian team may be required.
Career Growth
This is not intended to remain a junior execution role.
We are looking for someone who can progressively take ownership of larger parts of our e-commerce business.
For the right person, the role can grow toward:
Senior E-Commerce Manager → E-Commerce Lead → Head of E-Commerce / Head of Operations
As the company grows, you may also have the opportunity to build and manage a team beneath you.
Pay: ₹30,000.00 - ₹51,000.00 per month
Application Question(s):
- Which e-commerce marketplaces have you personally managed?
- Which AI tools do you use regularly?
- Have you used AI for image generation or image editing? Which tools?
- Which paid advertising platforms have you personally managed?
- Do you have experience managing Shopify websites?
- Have you managed social-media accounts professionally? Which platforms?
- Do you have experience with influencer or affiliate marketing?
- How would you rate your Excel / Google Sheets skills from 1–10?
- If selected, when can you join?
Education:
Experience:
- Social media management: 2 years (Preferred)
- E-Commerce: 2 years (Required)
Work Location: Remote
