Mumbai Maharashtra Front office hotel Jobs – 107 Open Jobs Today

Guest Services - Assistant Manager
SOFITEL —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
Office Admin (Mumbai)
2070Health —Mumbai, Maharashtra
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Guest Relations Executive (GRE)
Chrome Asia —Bandra West, Mumbai, Maharashtra
- ₹24,000 - ₹30,000 a month
- Weekend availability
- English
- Bachelor's degree
- In-person
Quick apply
11d
Front Office Executive
lizetta —Mumbai, Maharashtra
- ₹25,000 - ₹27,000 a month
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Executive Assistant – Office Operations
Leapswitch Networks Pvt Ltd —Mumbai, Maharashtra
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Guest Service Associate - Front Office
Morgans Originals —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Diploma
Quick apply
13d
Airport Representative
AccorHotel —Mumbai, Maharashtra
- Full-time
Quick apply
Guest Service Executive
Aventra solutions —Chembur, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Flexible schedule
Quick apply
Front Office Associate
IHCL —Mumbai, Maharashtra
8d
Inhouse Sales Coordinator (Hotel Industry)
Tunga International —Andheri East, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Health insurance
- Cell phone reimbursement
Quick apply
Guest Services Manager
Four Seasons —Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Hotel experience
Senior Front Office Executive
37th Crescent Hotel —Vashi, Thane, Maharashtra
- ₹8,745.75 - ₹27,957.50 a month
- Weekend availability
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Front Office Associate (Only Hotel Expereinced)
The Regenza by Tunga Hotel —Vashi, Navi Mumbai, Maharashtra
- ₹16,500 - ₹18,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Health insurance
- Food provided
Quick apply
4d
Deputy General Manager- Hotels
Epoch Consulting —Mumbai, Maharashtra
- ₹25,00,000 a year
- Full-time
Quick apply
Housekeeping Supervisor
Whispering Woods —Mumbai, Maharashtra
- ₹20,000 - ₹26,000 a month
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
- Food provided
Quick apply
Receptionist / Front Office (Can Join Immediately)
India Finance & Construction Co. Pvt. Ltd, Vile Parle East —Vile Parle, Mumbai, Maharashtra
- ₹8,863.83 - ₹20,000.00 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Admin & Front Office Executive
The Innovation Story —Bandra East, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Quick apply
Guest Service Associate (F&B Service) @IMV
AccorHotel —Mumbai, Maharashtra
- Full-time
- Management
Quick apply
Core Agent - Reservations
Four Seasons —Mumbai, Maharashtra
- Full-time
- Customer service
- Windows
- 12th Pass
2d
Front Desk & Admin Executive
Internet and Mobile Association Of India —Vikroli, Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply

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Guest Services - Assistant Manager

SOFITEL -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Hospitality
Upselling
Microsoft Office
Bachelor's degree
Team management
Hospitality Management
Guest services
Phone etiquette
Diploma
Leadership
Communication skills
Hotel experience
Hospitality management

Full job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Telephone Operations Management

Lead and manage the Telephone Operators department to ensure smooth and professional communication services across the hotel.
Ensure all incoming and outgoing calls are handled as per Sofitel luxury standards and within defined response timelines.
Monitor call quality, etiquette, and accuracy of information provided by the team.
Ensure wake-up calls, message handling, guest requests, and emergency communication procedures are executed accurately.
Maintain updated knowledge of hotel services, promotions, VIP movements, events, and operational updates.
Coordinate emergency communication procedures during incidents, system downtime, or crisis situations.
Ensure all communication systems and telephony equipment are functioning effectively and coordinate maintenance when required.

Guest Services & Experience

Ensure all guest interactions are handled with professionalism, warmth, and personalized attention.
Handle guest complaints, escalations, and special requests efficiently with prompt follow-up.
Support VIP guest handling and coordination for arrivals, departures, and in-house experiences.
Drive guest engagement initiatives and maintain high guest satisfaction scores.

Operational Coordination

Act as a communication bridge between Front Office, Housekeeping, Engineering, Security, Reservations, and F&B departments.
Ensure timely follow-up and closure of guest requests through effective coordination.
Monitor service recovery cases and maintain detailed records for operational review.
Assist during peak operational hours and support Front Office operations whenever required.

Team Leadership & Training

Train, mentor, and motivate the Telephone Operators and Guest Services team.
Conduct regular training sessions on telephone etiquette, guest handling, upselling, and luxury service standards.
Monitor grooming, discipline, punctuality, and performance standards.
Prepare duty rosters and ensure adequate staffing at all times.

Administrative & Compliance Responsibilities

Prepare departmental reports including call audits, guest feedback, response times, and operational performance.
Ensure compliance with hotel SOPs, brand standards, and audit requirements.
Support departmental budgeting, cost control, and productivity initiatives.
Ensure confidentiality of guest information and adherence to data privacy standards.

Qualifications

Bachelor’s degree or diploma in Hospitality Management or related field preferred.
Minimum 5–7 years of experience in Front Office, Guest Services, or Communications within luxury hospitality.
Prior experience managing Telephone Operations or Royal Service preferred.
Excellent verbal communication and interpersonal skills.
Strong leadership and team management capabilities.
Proficiency in Opera PMS, call management systems, and Microsoft Office.
Ability to handle high-pressure situations calmly and professionally

Quick apply

Refine Your Search

front office hotel jobs in mumbai maharashtra

Guest Services - Assistant Manager

Office Admin (Mumbai)

Guest Relations Executive (GRE)

Front Office Executive

Executive Assistant – Office Operations

Guest Service Associate - Front Office

Airport Representative

Guest Service Executive

Front Office Associate

Inhouse Sales Coordinator (Hotel Industry)

Guest Services Manager

Senior Front Office Executive

Front Office Associate (Only Hotel Expereinced)

Deputy General Manager- Hotels

Housekeeping Supervisor

Receptionist / Front Office (Can Join Immediately)

Admin & Front Office Executive

Guest Service Associate (F&B Service) @IMV

Core Agent - Reservations

Front Desk & Admin Executive

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