Dwarka Delhi Delhi Senior coordinator Jobs – 116 Open Jobs Today

Senior Managed Services Consultant
Sprinklr —Gurugram, Haryana
- Full-time
- Analysis skills
- APIs
- Paid time off
Summer Internship Project
terrace garden India —Dwarka, Delhi, Delhi
- ₹7,000 - ₹10,000 a month
- Full-time
- Microsoft Office
- Master's degree
- 12th Pass
- Flexible schedule
Quick apply
12d
Senior Manager
The Education Alliance —Delhi, Delhi
- Full-time
- Bachelor's degree
- Teaching experience
Assistant - Financial Services
Rotary International South Asia Office —Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
23h
Legal Operations Coordinator – Cyber Cases
MIRAAJ ASSOCIATES —Pitampura, Delhi, Delhi
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- English
- Computer networking
Quick apply
12d
Executive Assistant/Admin
Ethos Limited —Gurugram, Haryana
- From ₹30,000 a month
- Full-time
- Hospitality
- English
- Microsoft Office
Quick apply
1d
Programme Intern
SHEOWS —Gurugram, Haryana
- Part-time
- MSW
- B.Sc
- Microsoft Office
Quick apply
13d
Senior Manager - Software Engineering
Sprinklr —Gurugram, Haryana
- Full-time
- Management
- System design
- Java
- Paid time off
Senior Associate, Software Catalogue & Operations, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Bachelor's degree
- Continuous improvement
Clinical Research Coordinator
Apollo Research and Innovation —Delhi, Delhi
- ₹2,20,000 - ₹2,50,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Cambridge Program Coordinator at Delhi Public School - 67A
DPS Gurugram Sector 67A —Gurugram, Haryana
- ₹90,000 - ₹1,05,000 a month
- Full-time
- Master's degree
- Education
- Bachelor's degree
Quick apply
Technical Director - MEP (Buildings & places)
AECOM —Gurugram, Haryana
- Full-time
- Hybrid work
- Master's degree
- HVAC
- Leadership
- Health insurance
- Paid time off
Assistant Financial Services, New Delhi, India
Rotary International —Delhi, Delhi
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
CRM Executive
Cureton Biotech Pvt. Ltd. —Okhla, Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Junior BIM Coordinator MEP
BIM MODELING SERVICES INDIA PVT LTD —Gurugram, Haryana
- ₹30,000 - ₹50,000 a month
- Full-time
- AutoCAD
- Bachelor's degree
- Diploma
- Health insurance
- Paid time off
Quick apply
12d
Sr. Implementation Consultant - CCAAS (AMER shift)
Sprinklr —Gurugram, Haryana
- Full-time
- Salesforce
- English
- JavaScript
- Paid time off
Executive Assistant to Director
SMI —Naraina, Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
IT Project Coordinator Intern
Eleva8e Digital —Delhi, Delhi
- ₹5,000 - ₹10,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Jr. wing Incharge
Vidya Bal Bhawan Sr. Sec. School —Mayur Vihar Ph-III, Delhi, Delhi
- From ₹35,000 a month
- Walk-in
- Master's degree
- Administrative experience
- In-person
Quick apply
Project Coordinator
Aimlay Pvt. Ltd —Rohini, Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
Quick apply
2d

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Senior Managed Services Consultant

Sprinklr -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Paid time off

Qualifications

Telephony
Enterprise Software
Technical support
Analysis skills
IVR
APIs
Customer support

Full job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role Summary

Support managed services delivery for Sprinklr CCaaS customers by configuring, optimizing, and maintaining platform solutions across digital and voice channels. Focus on execution, operational stability, customer support, and ongoing platform adoption.

What You’ll Do

Support configuration and maintenance of Sprinklr CCaaS solutions across chat, messaging, email, social, and voice channels.

Execute platform updates aligned to defined solution blueprints, best practices, and core configuration architecture.

Assist in configuring and maintaining routing logic, queues, IVR flows, case workflows, SLA rules, and escalations.

Support bot workflows, automation rules, and bot-to-agent handoff configurations to improve operational efficiency.

Identify basic platform gaps, configuration issues, and optimization opportunities, and recommend improvements aligned to customer requirements.

Help maintain platform adoption by supporting users in understanding and using configured features effectively.

Provide day-to-day support for post go-live enhancements, troubleshooting, and configuration changes.

Assist in monitoring customer operations metrics such as SLA adherence, queue performance, response times, and agent productivity.

Support basic API, CRM, and third-party integration activities, including validation and workflow coordination.

Help onboard and train new agents, admins, and users on workflows, platform usage, and best practices.

Work closely with Lead consultants and customer stakeholders to ensure configurations remain aligned to business needs and solution design.

Support Customer Success and Sales teams by sharing platform adoption updates and operational insights where relevant.

Document configurations, update process guides, and contribute to reusable knowledge and best practices.

What Makes You Qualified?

Must Have Qualifications

3–5 years of experience in CCaaS, managed services, technical support, or platform operations.

Working knowledge of Sprinklr CCaaS or similar platforms such as Genesys, Cisco, or other contact center technologies.

Experience with queues, routing, workflows, dashboards, SLA setup, or case management.

Foundational understanding of IVR, telephony concepts, chatbot workflows, and platform automation.

Basic knowledge of API, CRM integration concepts, and cross-system workflow dependencies.

Strong troubleshooting, documentation, and configuration support skills.

Good to Have Skills

Exposure to digital and social engagement channels.

Understanding of customer support operations and service KPIs.

Experience supporting user training and onboarding.

Strong analytical and problem-solving capabilities.

Who You Are

Detail-oriented and hands-on with a strong execution mindset.

Comfortable working in customer-facing, fast-paced support environments.

A collaborative team player with growing technical and consulting skills.

Focused on quality, platform stability, and customer success.

What Success Looks Like

Accurate and reliable platform configurations.

Stable day-to-day CCaaS operations and timely issue resolution.

Strong support for customer adoption and user onboarding.

Consistent contribution to operational efficiency and customer outcomes.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Apply Now

Refine Your Search

senior coordinator jobs in dwarka delhi delhi

Senior Managed Services Consultant

Summer Internship Project

Senior Manager

Assistant - Financial Services

Legal Operations Coordinator – Cyber Cases

Executive Assistant/Admin

Programme Intern

Senior Manager - Software Engineering

Senior Associate, Software Catalogue & Operations, GESS - Global Capability Center

Clinical Research Coordinator

Cambridge Program Coordinator at Delhi Public School - 67A

Technical Director - MEP (Buildings & places)

Assistant Financial Services, New Delhi, India

CRM Executive

Junior BIM Coordinator MEP

Sr. Implementation Consultant - CCAAS (AMER shift)

Executive Assistant to Director

IT Project Coordinator Intern

Jr. wing Incharge

Project Coordinator

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