Uttar Pradesh It service manager Jobs – 144 Open Jobs Today

Accounts Manager - IT Services
Aigen Technologies —Noida, Uttar Pradesh
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
1d
Alliance Manager – OEM Partnerships (Enterprise IT Consulting & Services)
SOURCE INTEGRETA —Greater Noida, Uttar Pradesh
- ₹50,000 - ₹60,000 a month
- Full-time
- Oracle
- Salesforce
- Master's degree
- Health insurance
- Life insurance
Quick apply
6d
Manager Business IT (DEB)
JAKSON GROUP —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Continuous improvement
- AI
Technical Project Manager –Professional Services
RxLogix Corporation —Noida, Uttar Pradesh
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
Quick apply
IT Manager - Fairmont Agra
FAIRMONT —Agra, Uttar Pradesh
- Full-time
- Diploma
- Hotel experience
Quick apply
14d
Technical Program Manager
CloudSufi —Noida, Uttar Pradesh
- Full-time
- Project management
- Conflict management
- Software development
8d
Client Servicing Manager (Domestic Market: Digital Marketing+IT Services Only)
DigiLantern —Noida, Uttar Pradesh
- ₹40,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
Quick apply
Sales Manager [IT Services]
Lantern Digital Services —Noida, Uttar Pradesh
- Master's degree
- Business development
- Bachelor's degree
Incident Manager Recovery lead competence
Ericsson —Noida, Uttar Pradesh
- Azure
- Oracle
- Software troubleshooting
Salesforce Project Manager
JobOppor —Noida, Uttar Pradesh
- ₹20,00,000 - ₹22,00,000 a year
- Full-time
- PMP
- Salesforce
- APIs
Quick apply
3d
Business Development Manager / Sales Manager (B2B IT Services)
MAKSAASOFT —Noida, Uttar Pradesh
- Up to ₹1,18,000 a month
- Full-time
- Sales
- Marketing
- Master's degree
Quick apply
7d
Senior Project Manager
Svitla Systems —Nowshera Murai, Uttar Pradesh
- Full-time
- Project management
- Bachelor's degree
- Paid time off
- Paid sick time
Experienced Professional, Help Desk
WSP —Noida, Uttar Pradesh
- Hybrid work
- Software troubleshooting
- Windows
- Analysis skills
- Health insurance
Group Operations Manager - Service Delivery Management
HCLTech —Noida, Uttar Pradesh
- Oracle
- PMP
- Master's degree
3h
Engagement Manager - Noida & Mumbai
Newgen Software —Noida, Uttar Pradesh
- Salesforce
- Master's degree
- Project management
1d
Project Manager 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Microsoft Office
- Finance
Quick apply
Business Development Manager (BDM) – IT Services
Binmile Technologies —Noida, Uttar Pradesh
- Sales
- English
- Communication skills
Manager, Software Engineering - 1497
GHX —Noida, Uttar Pradesh
- Azure
- Computer Science
- Java
Delivery Manager
Qualtech Consultants —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
4400294-Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Analysis skills
- Project management

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Accounts Manager - IT Services

Aigen Technologies
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹8,00,000 - ₹10,00,000 a year
1 day ago

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Paid sick time

Qualifications

Jira
Salesforce
Upselling
Cross-selling
Project management
Bachelor's degree
Driving
ServiceNow
HubSpot
Account management
Communication skills

Full job description

Key Responsibilities:

Customer Relationship Management

Serve as the primary point of contact for assigned clients, building trusted relationships with key stakeholders across client organizations.
Understand the clients’ business objectives, challenges, and needs to ensure they get maximum value from the services and solutions provided.
Hold regular strategic reviews with clients to discuss progress, gather feedback, and adjust services or solutions to align with evolving client needs.

Onboarding and Service Implementation

Oversee smooth onboarding of clients, ensuring seamless integration of services, custom implementations, and any required training.
Guide clients through the service delivery process, and add value to their operations.
Develop and execute client success strategies that are tailored to the specific requirements of each project and engagement.

Proactive Account Management

Monitor client satisfaction and engagement through feedback metrics.
Identify risks in service delivery or potential churn, taking proactive steps to address concerns and ensure long-term client retention.
Collaborate with service delivery and sales teams to identify opportunities for expansion or deeper service engagements.

Support and Problem Solving

Partner with the service delivery teams to ensure timely resolution of client issues or escalations.
Act as a liaison between the client and internal teams (engineering, project management, business) to gather client feedback and influence service improvements.
Advocate for the client’s needs within the company to ensure services are aligned with their goals and challenges.

Client Retention and Growth

Drive long-term client retention by ensuring consistent delivery of high-quality services and maintaining strong, strategic relationships.
Identify and nurture growth opportunities, including upselling additional services, consulting packages, or managed service agreements.
Maintain a deep understanding of the client’s industry, business challenges, and strategic goals to help drive continued service relevance.

Reporting and Metrics

Track and analyze key client success metrics such as satisfaction scores, retention rates, and engagement with services provided.
Deliver quarterly business reviews (QBRs) or periodic service reports, highlighting key milestones, success stories, and areas for future improvement.
Regularly report on client success initiatives and performance to management and other internal stakeholders.

Qualifications:

Bachelor's degree in business, Technology, or a related field.
5+ years of experience in Customer Success, Account Management, or Project Management in a tech services or IT consulting environment.
Proven experience managing service delivery projects and building long-term, consultative relationships with clients.
Strong communication skills and the ability to work with senior client stakeholders.
Problem-solving skills with a focus on resolving service delivery issues or technical roadblocks.
Familiarity with service management platforms (e.g., ServiceNow, Jira) and CRM tools (e.g., Salesforce, HubSpot).

Additional qualifications:

· Experience for carrying/meeting revenue targets from up and cross sells.

· Experience in driving customer success strategies.

· Optional - competency level for Salesforce required (should also have suitable Salesforce experience in administration / consultation / integration projects for him /her to be able to guide, influence and negotiate with clients effectively w.r.t solutioning.)

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Benefits:

Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Application Question(s):

What is your current CTC?
What is your expected CTC?
Years of experience in managing service delivery projects and building long-term, consultative relationships with clients.
Years of experience with with service management platforms (e.g., ServiceNow, Jira) and CRM tools (e.g., Salesforce, HubSpot).

Location:

Noida, Uttar Pradesh (Noida) (Preferred)

Work Location: In person

Quick apply

Refine Your Search

it service manager jobs in uttar pradesh

Accounts Manager - IT Services

Alliance Manager – OEM Partnerships (Enterprise IT Consulting & Services)

Manager Business IT (DEB)

Technical Project Manager –Professional Services

IT Manager - Fairmont Agra

Technical Program Manager

Client Servicing Manager (Domestic Market: Digital Marketing+IT Services Only)

Sales Manager [IT Services]

Incident Manager Recovery lead competence

Salesforce Project Manager

Business Development Manager / Sales Manager (B2B IT Services)

Senior Project Manager

Experienced Professional, Help Desk

Group Operations Manager - Service Delivery Management

Engagement Manager - Noida & Mumbai

Project Manager 4C

Business Development Manager (BDM) – IT Services

Manager, Software Engineering - 1497

Delivery Manager

4400294-Manager

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