Gurugram, Haryana Customer support coordinator Jobs – 132 Open Jobs Today

Service Co-ordinator
Nugreen Building Technologies Pvt Ltd —Moti Nagar, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Cell phone reimbursement
- Food provided
Quick apply
13d
Finance Coordinator
Keysight Technologies, Inc. —Gurugram, Haryana
- Part-time
- Remote
- Oracle
- ERP systems
- Master's degree
14d
Clinic Manager
The Exotics Vet —Gurugram, Haryana
- From ₹50,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
Quick apply
8d
Trader - Corn & Pulses (PAN India)
Cargill —Gurugram, Haryana
- Master's degree
- Analysis skills
- Bachelor's degree
Sales Coordinator
Realply Industries(P) Ltd —Kirti Nagar, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
1d
Sales Coordinator
Royal Touch Interiors Pvt Ltd —Lajpat Nagar, Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Lead, Candidate Experience
MongoDB —Gurugram, Haryana
- Azure
- AWS
- Recruiting
Sales Coordinator
Sunrise Computers India Pvt. Ltd. —Nehru Place, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Cell phone reimbursement
Quick apply
10d
TMSi LMS Coordinator
MSX International —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
Contract Desk Coordinator
Cargill —Gurugram, Haryana
- Master's degree
- Bachelor's degree
- Business Administration
9d
Sales Coordinator
INTERBLOCCO FURNITURE —Ghitorni, Delhi, Delhi
- ₹11,453.20 - ₹25,000.00 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Development Manager (interior company)
Pinnacle Enterprises —Ghitorni, Delhi, Delhi
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
6d
E-Commerce Product Content Coordinator (Data Focused)
Sunpan —Shahpur Jat, Delhi, Delhi
- Urgently hiring
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
India Free People Associate PD Manager
URBN —Gurugram, Haryana
- Full-time
- Remote
- Mentoring
- Health insurance
- Paid time off
Sales Coordinator
IDCC Global Chem Pvt. Ltd. —Moti Nagar, Delhi, Delhi
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
2d
Sales & Marketing Executive
Invention Evolution Composition India Private Limited —Gurugram, Haryana
- ₹15,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Cell phone reimbursement
Quick apply
Managed Services Consultant - Specialist
Sprinklr —Gurugram, Haryana
- Full-time
- APIs
- AI
- Communication skills
- Paid time off
Sales Coordinator
Quality International Services —Saket, Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick apply
Sales Coordinator
Idcc Global Chem. Pvt Ltd —Moti Nagar, Delhi, Delhi
- Sales
- English
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
2d
Lead Managed Services Consultant
Sprinklr —Gurugram, Haryana
- Full-time
- Customer service
- Analysis skills
- APIs
- Paid time off

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Service Co-ordinator

Nugreen Building Technologies Pvt Ltd
Moti Nagar, Delhi, Delhi

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹30,000 a month
13 days ago

Benefits

Leave encashment
Cell phone reimbursement
Food provided

Qualifications

CRM software
Power BI
Microsoft Excel
Sales
Customer service
Complaint handling
Microsoft Office
Sales
Analysis skills
Bachelor's degree
Product demos
Customer support
Pivot tables
Diploma
Communication skills
Marketing
Time management

Full job description

Job Summary

The Service Coordinator will be responsible for coordinating pre-sales and post-sales service activities, ensuring timely customer support, effective complaint resolution, and seamless coordination between customers, the Sales Team, Service Engineers, and internal departments. The role requires strong analytical abilities, excellent coordination skills, and proficiency in data reporting to ensure high levels of customer satisfaction and service excellence.

Key Roles & Responsibilities1. Pre-Sales Service Coordination

Coordinate with the Sales Team to understand customer requirements and project timelines.
Arrange technical discussions, site visits, and product demonstrations as required.
Coordinate the preparation of technical documents, drawings, compliance certificates, and other pre-sales documentation.
Support the sales team by providing service-related information before order finalization.

2. Post-Sales Customer Support

Receive, register, and acknowledge customer complaints through phone, email, or CRM.
Assign service requests to Service Engineers based on location, expertise, and priority.
Monitor service requests until successful closure within defined turnaround time (TAT).
Coordinate installation, commissioning, warranty, and preventive maintenance activities.
Ensure timely communication with customers regarding service progress.

3. Complaint Management & Resolution

Maintain an accurate complaint register with complete details.
Ensure prompt response and resolution of customer complaints.
Coordinate with internal departments to identify root causes and implement corrective actions.
Escalate critical or unresolved issues to the Service Manager.
Follow up with customers to ensure complete satisfaction after issue resolution.

4. Service Planning & Coordination

Schedule engineers for installations, inspections, preventive maintenance, and breakdown calls.
Coordinate the availability of manpower, tools, and service materials.
Plan engineer visits to maximize productivity and minimize response time.
Monitor pending service calls and ensure timely completion.

5. Customer Relationship Management

Act as the primary point of contact for all service-related customer communication.
Provide regular updates on complaint status and service schedules.
Collect customer feedback after service completion.
Build strong customer relationships through responsive and professional service.

6. Documentation, MIS & Reporting

Maintain records of service requests, complaint logs, installation reports, warranty records, AMC contracts, and service reports.
Prepare Daily, Weekly, and Monthly MIS reports.
Develop and maintain dashboards and analytical reports using Advanced Excel and Power BI.
Analyze service performance metrics and identify opportunities for process improvement.

7. Internal Coordination

Coordinate with Sales, Projects, Service Engineers, Stores, Logistics, Production, and Accounts for smooth execution of service activities.
Ensure effective communication between departments for timely issue resolution.

8. Spare Parts Coordination

Coordinate with Stores for spare parts availability.
Track pending spare parts requirements and ensure timely dispatch.
Maintain records of spare parts issued against each service call.

9. Continuous Improvement

Monitor customer satisfaction and service quality.
Identify recurring service issues and recommend preventive actions.
Support implementation of service process improvements and customer experience initiatives.

Qualifications

Graduate in any discipline.
Diploma/B.Tech in Mechanical, Electrical, Electronics, or related engineering discipline will be an added advantage.

Experience

Minimum 1 year of relevant experience in Service Coordination, Customer Support, Customer Service, or Complaint Management.

Required Skills

Strong customer service and complaint-handling skills.
Excellent verbal and written communication.
Strong coordination and follow-up abilities.
Good analytical and problem-solving skills.
Proficiency in CRM software and Microsoft Office.
Strong working knowledge of Advanced Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards, Charts, Data Validation, etc.).
Hands-on experience with Microsoft Power BI for creating dashboards, reports, and data visualization.
Ability to analyze service data and generate actionable insights.
Excellent organizational and time management skills.
Ability to work under pressure while meeting service SLAs.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Leave encashment

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in gurugram, haryana

Service Co-ordinator

Finance Coordinator

Clinic Manager

Trader - Corn & Pulses (PAN India)

Sales Coordinator

Sales Coordinator

Lead, Candidate Experience

Sales Coordinator

TMSi LMS Coordinator

Contract Desk Coordinator

Sales Coordinator

Business Development Manager (interior company)

E-Commerce Product Content Coordinator (Data Focused)

India Free People Associate PD Manager

Sales Coordinator

Sales & Marketing Executive

Managed Services Consultant - Specialist

Sales Coordinator

Sales Coordinator

Lead Managed Services Consultant

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