Hatibagan Kolkata West Bengal Call centre Jobs – 112 Open Jobs Today

Service Delivery Manager – International Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Customer Service Associate – Inbound Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Weekend availability
- Microsoft Excel
- Customer service
- English
Outbound Call Agent
Netscribes Data & Insights Private Limited —Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Sales
- English
- In-person
Quick apply
Telesales Executive
Renyc Cake & Puff —Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
- Paid time off
- Paid sick time
Quick apply
Telesales Executive
TKSA SERVICES PVT LTD —B B D Bagh, Kolkata, West Bengal
- ₹9,000 - ₹15,000 a month
- Full-time
- English
- Microsoft Office
- Computer skills
Quick apply
6d
Tele Marketing Executive
BankKeeping [https://www.bankkeeping.com/] —Kolkata, West Bengal
- ₹15,000 - ₹17,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Paid sick time
Quick apply
Telesales Executive (E-pharmacy)
Lets Recruit India —Kolkata, West Bengal
- ₹10,000 - ₹20,000 a month
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Paid time off
- Cell phone reimbursement
Quick apply
5d
Customer Service Associate – Voice & Email Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Weekend availability
- English
- Computer skills
- Communication skills
Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
Customer Care Executive – Retail Voice Support – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Weekend availability
- English
- 12th Pass
- Typing
Customer Support Representative – Voice Support (English & Hindi) – Ankurhati, Howrah, India
Fusion CX —Howrah, West Bengal
- Rotational shift
- English
- Bachelor's degree
- Communication skills
Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India
Fusion CX —Howrah, West Bengal
- Customer service
- English
- Microsoft Office
International Outbound Sales Executive (US Process)
Digital Mitro Private Limited —Salt Lake, Kolkata, West Bengal
- ₹12,000 - ₹25,000 a month
- Full-time
- Sales
- English
- In-person
Quick apply
Telesales Executive
TECHNIXIA AUTOMATION PRIVATE LIMITED —Kolkata, West Bengal
- ₹15,000 - ₹19,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
Telesales Executive - Domestic
NRNST Tech Private Limited (Codec IT) —Kolkata, West Bengal
- ₹10,000 - ₹14,000 a month
- Full-time
- Sales
- Salesforce
- English
- Flexible schedule
Quick apply
Telesales Executive
Career bloom —Kolkata, West Bengal
- ₹15,000 - ₹22,000 a month
- Full-time
- Sales
- English
- 12th Pass
Quick apply
14d
Customer Service Associate – Inbound Healthcare Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Rotational shift
- Customer service
- English
- Communication skills
Telesales Executive
behal sumangala —Kolkata, West Bengal
- ₹5,000 - ₹12,000 a month
- Full-time
- English
- In-person
- Communication skills
Quick apply
14d
Telesales Executive
AH Tech Solutions Pvt. Ltd. —Baguiati, Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Telesales Executive
Camellia Staffing —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Full-time
- Sales
- English
- 12th Pass
Quick apply

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Service Delivery Manager – International Operations (WFO, Kolkata)

Fusion CX -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Operations management
Call center experience
Cost control
Analysis skills
Bachelor's degree
Financial concepts
Forecasting
Workforce management
Leadership

Full job description

If you are targeting BPO leadership jobs in Kolkata where operational governance, cross-functional control, and performance accountability sit at the core of the role, this opportunity is designed for seasoned leaders. Fusion CX is hiring a Service Delivery Manager to oversee international service delivery operations, with responsibility for governance, KPIs, vendor coordination, and financial discipline. This role suits senior professionals who understand how to translate metrics into execution, align multiple support functions, and drive stability and scale across complex contact center environments.

Job Description:

About the Role

As a Service Delivery Manager, you will be responsible for end-to-end operational governance across international service delivery programs. The role requires strong command over critical and non-critical KPIs, cross-functional coordination, vendor management, and financial oversight to ensure consistent service levels, compliance, and cost efficiency.

Key Responsibilities

Develop and implement operational governance frameworks to ensure adherence to SLAs, KPIs, and service standards
Oversee day-to-day operational performance across efficiency, productivity, and service level metrics
Monitor, analyze, and interpret critical and non-critical KPIs to identify trends, risks, and improvement opportunities
Collaborate closely with internal support functions including IT, WFM, Quality, Training, and HR to ensure seamless service delivery
Manage coordination and performance of key support vendors and internal stakeholders
Provide structured reporting and performance analysis to senior leadership on operational health and risks
Lead cross-functional initiatives to improve operational efficiency, customer experience, and cost optimization
Ensure compliance with regulatory requirements, internal policies, and industry best practices
Apply financial discipline by managing budgets, forecasts, and cost-effectiveness metrics
Drive a culture of accountability, performance ownership, and continuous improvement

Job Requirements:

Education

Bachelor’s degree from a recognized institution

Experience & Skills

10+ years of experience in international contact center operations
Minimum 3 years in a Service Delivery or Operations Management leadership role
Strong expertise in operational governance and KPI management
Sound understanding of Workforce Management, Quality, Training, and HR functions within contact centers
Advanced proficiency in Microsoft Excel and PowerPoint
Strong analytical and problem-solving capability with a data-driven decision approach
Solid understanding of financial concepts including budgeting, forecasting, and cost control
Proven leadership ability to manage cross-functional teams and complex stakeholder environments
Ability to coordinate across all departments and manage enterprise-level service delivery

Work Mode

Work From Office (WFO)
Location: Kolkata

Why Join Fusion CX?

Fusion CX builds senior leadership roles around governance, accountability, and execution maturity. For professionals exploring BPO leadership jobs in Kolkata, this Service Delivery Manager role offers visibility, authority, and the opportunity to influence operations at scale. Leaders here operate with clarity of mandate, access to data, and strong cross-functional alignment — enabling real impact on service stability, performance outcomes, and long-term operational excellence.

Apply Now

Refine Your Search

call centre jobs in hatibagan kolkata west bengal

Service Delivery Manager – International Operations (WFO, Kolkata)

Customer Service Associate – Inbound Support (WFO, Kolkata)

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Customer Service Associate – Voice & Email Support (WFO, Kolkata)

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Customer Care Executive – Retail Voice Support – Kolkata, India

Customer Support Representative – Voice Support (English & Hindi) – Ankurhati, Howrah, India

Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India

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