Chembur Mumbai Maharashtra Senior customer service representative Jobs – 81 Open Jobs Today

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Senior Executive - CS II

NielsenIQ -
Mumbai, Maharashtra

Quick apply

Job details

Full-time
8 hours ago

Qualifications

Economics
Microsoft Excel
Marketing
English
Research
Master's degree
Analysis skills
Market research
AI
Communication skills
Analytics

Full job description

Job Description

The Senior Research Executive will play a pivotal role in delivering high‑impact retail measurement insights and analysis to FMCG clients in India. This is a client‑facing position within the Customer Success function, requiring close collaboration with Client/Consumer Marketing Insights (CMI), Consulting Leads, and internal analytics teams.

The role demands strong analytical thinking, storytelling with data, and a proactive mindset to translate complex data into actionable business insights that delight customers and enhance decision‑making

Main responsibilities include:

Own and deliver retail measurement analysis and insights for a defined set of FMCG categories and clients within the Indian market.
Lead planned and ad‑hoc category reviews and presentations, including: Attending client briefing sessions
Designing analytical approaches and work plans
Conducting internal review and alignment checkpoints
Collaborate closely with Consulting Leads to ensure insights are aligned with client business objectives and strategic narratives.
Identify and coordinate work allocation with Insight Associates, ensuring quality, timeliness, and efficiency of deliverables.
Drive and contribute to Thought Leadership outputs for the assigned industry or category cluster.
Coach and support the development of performance analysis and business issue diagnosis for Consumer‑Packaged Goods (CPG) clients.
Partner with Customer Service and Consulting teams to continuously enhance the end‑to‑end client experience in insights delivery.
Demonstrate ownership, curiosity, and initiative in identifying opportunities for deeper analysis and value creation.

Qualifications

Preferably a Master’s degree in Business, Marketing, Economics, Statistics, or a related field.
2–4 years of professional experience, ideally in market research, analytics, insights, or a related domain.
Strong understanding of the Consumer‑Packaged Goods (CPG/FMCG) industry.
Working knowledge of research methodologies and analytical techniques is an added advantage.
Excellent analytical and problem‑solving skills, with proficiency in Microsoft Excel.
Strong communication and presentation skills, with the ability to distill complex insights into compelling storytelling.
Ability to work independently while also collaborating effectively within cross‑functional teams.
Demonstrated interpersonal skills and a client‑centric mindset.
Fluency in spoken and written English.
Detail‑oriented, and naturally curious with a passion for insights as well as pro-active in assigned task.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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