Nagpur Maharashtra Customer service Jobs – 121 Open Jobs Today

Customer support and E-commerce operations executive
Chandamama stores —Nagpur, Maharashtra
- ₹8,000 - ₹10,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Cell phone reimbursement
Quick apply
1h
Sales Executive – iNSPiRE
NGRT Systems —Nagpur, Maharashtra
- Full-time
- Sales
- Bachelor's degree
- Communication skills
Sr Administrator (Support & Operations)
HCLTech —Nagpur, Maharashtra
- Weekend availability
- Software troubleshooting
- Customer service
- English
3d
Area Sales Manager
Canwin —Nagpur, Maharashtra
- ₹4,00,000 - ₹5,50,000 a year
- Full-time
- Business development
- Analysis skills
- In-person
Quick apply
9d
Store Sales Executive
Lappyfy —Dhantoli, Nagpur, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Tele Caller Executive
Vision Sales and Services —Nagpur, Maharashtra
- ₹8,632.60 - ₹15,000.00 a month
- Full-time
- Microsoft Excel
- English
- 12th Pass
- Commuter assistance
Quick apply
Public Relations
Webmilez Infotech Private Limited —Nagpur, Maharashtra
- Full-time
- CRM software
- Hospitality
- Social media management
Quick apply
Receptionist
Pragati Entreprises —Nagpur, Maharashtra
- ₹8,000 - ₹16,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Front Office Assistant
Codeline.ai Institute —Nagpur, Maharashtra
- ₹6,000 - ₹10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Quick apply
13d
Customer Relationship Executive
Ather Energy, Kuttukaran Cars Pvt. Ltd —Nagpur, Maharashtra
- ₹12,687.93 - ₹15,674.98 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Health insurance
- Cell phone reimbursement
Quick apply
Business Development Manager – B2B SaaS
KC Overseas Education —Nagpur, Maharashtra
- Full-time
- Sales
- ERP systems
- Bachelor's degree
Quick apply
Sales Manager
NANGIA CARS PVT LTD —Hingna, Nagpur, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Quick apply
Retail Sales Officer
Provincial Lifestyle Retail Services —Nagpur, Maharashtra
- ₹12,000 - ₹18,000 a month
- Full-time
- In-person
- Health insurance
Quick apply
Assistant Manager- Sales & Services
Malabar Group —Nagpur, Maharashtra
- Planograms
Receptionist
R.D.Distributions —Gandhibagh, Nagpur, Maharashtra
- ₹12,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
9d
Sr. Sales Executive
RD Distrubutors —Nagpur, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Back Office Executive
Awadhesh Contractors & Supplier Pvt Ltd —Nagpur, Maharashtra
- ₹10,000 - ₹12,000 a month
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Quick apply
Customer Relationship Executive
Provincial Lifestyle Retail Services —Nagpur, Maharashtra
- ₹12,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
Quick apply
Customer Relationship Executive Intern
Phoenix Group —Nagpur, Maharashtra
- From ₹6,000 a month
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
13d
Canopy Sales Executive
Worldone Energies PVT LTD —Nagpur, Maharashtra
- ₹12,000 - ₹15,000 a month
- Full-time
- Sales
- Customer service
- Salesforce
Quick apply
1d

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Customer support and E-commerce operations executive

Chandamama stores
Nagpur, Maharashtra

Quick apply

Job details

Full-time
₹8,000 - ₹10,000 a month
1 hour ago

Benefits

Cell phone reimbursement

Qualifications

Microsoft Excel
Customer service
English
E-Commerce
Sales
Customer support
Hindi
Communication skills

Full job description

Customer Support & E-commerce Operations Executive

Company: Chandamama Stores
Job Type: Full-time
Work Mode: Work from Office
Location: Nagpur
Experience: 0–2 years
Industry: E-commerce / Kidswear
Department: Customer Support & Operations

About Chandamama Stores

Chandamama Stores is an online kidswear brand offering thoughtfully selected clothing for children. We are a growing e-commerce business focused on providing customers with a smooth, reliable and pleasant shopping experience.

We are looking for a Customer Support & E-commerce Operations Executive who will be responsible for communicating with customers, confirming orders, coordinating delivery updates and ensuring a positive customer experience throughout the order journey.

Job Summary

The candidate will handle daily customer communication and order coordination, particularly for Cash on Delivery (COD) orders.

The ideal candidate should be comfortable speaking with customers over the phone, communicating professionally on WhatsApp, following up on orders and deliveries, maintaining accurate records, and taking ownership of customer concerns until they are resolved.

Key Responsibilities1. COD Order Confirmation

Make daily calls to customers who have placed COD orders.
Confirm the customer's order, address and availability to receive the order.
Verify important order details before dispatch.
Follow up on customers who do not respond to the first call.
Update the order status accurately after confirmation.

2. Order Dispatch Communication

Send customers a WhatsApp/message update when their order has been dispatched.
Share relevant tracking information with customers.
Ensure customers are informed about the progress of their orders.

3. Delivery Tracking & Follow-up

Track customer orders regularly until successful delivery.
Monitor delayed, pending or problematic shipments.
Coordinate with the courier/logistics team when required.
Keep customers informed about significant delivery delays or changes.
Follow up on orders that are out for delivery.

4. Out-for-Delivery Calls

Call COD customers when their order is out for delivery, wherever required.
Confirm that the customer is available to receive the parcel.
Help reduce COD returns and failed delivery attempts through timely communication.

5. Customer Feedback

Contact customers after delivery to collect feedback.
Understand customer experience and identify complaints or concerns.
Escalate genuine issues to the appropriate team.
Maintain a record of customer feedback and recurring issues.

6. New Collection & Product Communication

Send WhatsApp/messages to existing customers regarding:
New collection launches
New products arriving on the website
Special offers or promotions
Other relevant brand updates
Maintain a professional and friendly communication style.

7. Customer Relationship Management

Build a positive relationship with existing customers.
Handle customer queries politely and patiently.
Respond to customer messages in a timely manner.
Ensure every customer interaction reflects the brand's values.

8. Daily Operations & Reporting

Maintain daily records of:
COD confirmations
Unconfirmed orders
Dispatched orders
Delivery issues
Failed delivery attempts
Customer feedback
Provide a daily/weekly update to the management team.
Ensure no customer follow-up or pending order is missed.

Requirements

Good communication skills in English and Hindi.
Comfortable making a high number of customer calls every day.
Good conversational and interpersonal skills.
Basic knowledge of WhatsApp and smartphones/computers.
Basic Excel/Google Sheets knowledge preferred.
Ability to maintain records accurately.
Good follow-up skills and attention to detail.
Patient, polite and customer-focused.
Ability to work independently and take ownership of assigned tasks.
Prior experience in e-commerce, customer support, telecalling, order management or sales support will be an advantage.

Freshers can also apply if they have good communication skills and are comfortable speaking with customers.

Preferred Candidate

We are looking for someone who is:

Responsible and dependable
Confident while speaking with customers
Patient and polite
Highly organised
Good at follow-ups
Comfortable working with daily targets/tasks
Proactive rather than waiting for instructions
Detail-oriented
Able to handle customer complaints professionally

Key Performance Indicators (KPIs)

The candidate will primarily be evaluated on:

COD order confirmation rate
Timely customer communication
Successful delivery/follow-up rate
Reduction in COD returns/RTOs
Timely tracking of pending shipments
Customer feedback collection
Response time
Accuracy of order records
Overall customer satisfaction

Working Hours

[Example: Monday to Saturday, 9:00 AM – 6:00 PM]

Salary

₹[8,000-10,000] per month plus incentives, depending on experience and suitability.

Performance-based incentives will be offered based on company policy and performance.

How to Apply

Interested candidates can apply through Indeed with their updated resume or email on [email protected]

Shortlisted candidates may be contacted for a telephonic interview.

Please mention your previous customer service/e-commerce experience, if any, in your application.

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

Cell phone reimbursement

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in nagpur maharashtra

Customer support and E-commerce operations executive

Sales Executive – iNSPiRE

Sr Administrator (Support & Operations)

Area Sales Manager

Store Sales Executive

Tele Caller Executive

Public Relations

Receptionist

Front Office Assistant

Customer Relationship Executive

Business Development Manager – B2B SaaS

Sales Manager

Retail Sales Officer

Assistant Manager- Sales & Services

Receptionist

Sr. Sales Executive

Back Office Executive

Customer Relationship Executive

Customer Relationship Executive Intern

Canopy Sales Executive

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