Remote Engagement specialist Jobs – 123 Open Jobs Today

Intake Specialist
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- ₹75,000 - ₹90,000 a month
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- Microsoft Word
- English
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Quick apply
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Intake Specialist

Squad Health
Remote

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Job details

Full-time
₹75,000 - ₹90,000 a month
10 days ago

Benefits

Health insurance

Qualifications

Microsoft Word
English
Microsoft Office
EMR systems
Typing

Full job description

About Squad Health

Squad Health provides navigation services and software to US medical practices to remove barriers to treatment, especially prescription access.Our services include benefits investigation, prior authorization submission, patient assistance enrollment, pharmacy coordination, and patient engagement. Our team members operate as extensions of provider offices, supporting clinical staff through accurate documentation and consistent follow-up.

Job Summary

We're seeking a detail-oriented Intake Specialist to be the starting point of every patient's prescription journey. This role has two core functions: identifying and verifying each patient's insurance information through benefits investigation, and initiating prior authorization requests. You'll dig through the EMR, call pharmacies and payers, and text patients directly to piece together complete, accurate coverage details—then get the PA started right away so the script keeps moving without delay.

What You'll Do

Complete benefits investigations (BI) for new prescriptions, identifying the patient's pharmacy benefit details: plan type, PBM, BIN/PCN/Group, coverage status, and expected out-of-pocket cost
Locate and verify patient insurance information by researching the EMR, reviewing intake documents, and cross-referencing prescription records
Call pharmacies and insurance payers to confirm coverage, resolve discrepancies, and fill gaps in benefit information
Text and call patients directly to collect missing insurance details, insurance card images, and demographic information
Initiate prior authorization requests once benefits are verified, ensuring all required patient, provider, and coverage information is complete and accurate
Submit PAs through the appropriate channel for each payer (CoverMyMeds, payer portals, fax) and confirm receipt, gathering clinical documentation from the EMR as needed
Document every step of each case in the team database, keeping records complete and audit-ready
Flag cases needing escalation (inactive coverage, unaffordable out-of-pocket costs, missing information) to the appropriate team member
Participate in team meetings to problem-solve patient issues and improve intake workflows on behalf of patients and partner practices

Requirements:

You have experience with US pharmacy or medical benefits investigation—you know how to read an insurance card, identify a PBM, and understand plan structures (commercial, Medicare, Medicaid)
You're comfortable navigating EMR systems (EPIC, Cerner, NextGen, or similar) to locate patient insurance and demographic information
You're confident on the phone with pharmacies, payers, and patients, and comfortable communicating with patients by text
You've initiated prior authorizations and are familiar with platforms like CoverMyMeds or payer portals
You're persistent and detail-obsessed—incomplete or inaccurate insurance info creates delays for patients, and you don't let that happen
You're a creative problem solver who advocates for patients
You thrive in a start-up environment and enjoy helping build workflows from the ground up
Fluent in English, both written and spoken—you'll be on the phone with US pharmacies and payers and texting with patients daily
Able to work hours that overlap with US Eastern Time business hours
Preferred: Prior experience in US healthcare—pharmacy support, revenue cycle, medical billing, or a BPO/offshore team supporting US providers or payers

Pay: ₹75,000.00 - ₹90,000.00 per month

Application Question(s):

Describe your experience completing benefits investigations for US insurance plans. What information do you gather, and where do you find it?

Which EMR systems have you used to locate patient insurance information?

What platforms have you used to initiate prior authorization requests?

Describe a time you tracked down missing or incorrect insurance information for a patient. What steps did you take?

What US time zone hours are you able to work (e.g., 9–5pm ET)?

Describe your experience communicating by phone with US-based pharmacies, insurance companies, or patients.

Work Location: Remote

Quick apply

Refine Your Search

engagement specialist jobs in remote

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