Kochi Kerala Management information systems manager Jobs – 147 Open Jobs Today

Assistant Front Desk Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
4d
Senior Area Head - Area Head - Direct Distribution - Cochin
Renewbuy.com —Kochi, Kerala
- ₹8,00,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Senior Technical Architect
Accenture —Kochi, Kerala
- Full-time
- Azure
- Software troubleshooting
- Salesforce
Front Office Executive
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
- POS
8h
Territory Sales Manager
UPS —Kochi, Kerala
- Microsoft Office
- Bachelor's degree
- Travel
7d
Team lead, Software Engineering
Gallagher —Kochi, Kerala
- Bachelor's degree
- Communication skills
Operations Executive
G3 Renewables —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Website Developer & Website Manager
people connect —Kochi, Kerala
- From ₹30,000 a month
- Full-time
- Computer Science
- Databases
- Bachelor's degree
Quick apply
Architect - Java
Accenture —Kochi, Kerala
- Full-time
- Azure
- Salesforce
- DevOps
Business Development Manager (BDM)
REU Media Solutions Pvt Ltd —Kaloor, Kochi, Kerala
- ₹30,000 - ₹35,000 a month
- Full-time
- Hospitality
- Sales
- Public speaking
- Commuter assistance
- Cell phone reimbursement
Quick apply
Billing Coordinator
Lazerlite Roofings Pvt Ltd —Palarivattom, Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Computer skills
- In-person
- Health insurance
Quick apply
Senior Data Coding Specialist - India
Worldwide Clinical Trials —Kochi, Kerala
- Full-time
- Computer literacy
- Communication skills
- Nursing
Technical Engineer –Presales
Panashi FZCO —Kochi, Kerala
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Front Office Associate
Chakolas Pavilion - Hotel & Convention Center —Kalamassery, Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
5d
Product Development Engineer/Sr Engineer
Apto Solutions —Kochi, Kerala
- ₹5 - ₹20 an hour
- System design
- Analysis skills
- Electrical experience
Quick apply
Customer Relationship Manager
Hair O Craft Hair and Skin Clinic —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
- Paid sick time
Quick apply
11d
Customer Relationship Manager
Hound Mobility —Kochi, Kerala
- From ₹16,000 a month
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
Guest Services Associate - Front Office
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
4d
Pre-Sales Engineer
Panashi FZCO —Kochi, Kerala
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Food & Beverage Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Restaurant
- Communication skills

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Assistant Front Desk Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time
4 days ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26109844
Job CategoryRooms & Guest Services Operations
LocationMaradu, Kochi, Kerala, India, 682304
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

management information systems manager jobs in kochi kerala

Assistant Front Desk Manager

Senior Area Head - Area Head - Direct Distribution - Cochin

Senior Technical Architect

Front Office Executive

Territory Sales Manager

Team lead, Software Engineering

Operations Executive

Website Developer & Website Manager

Architect - Java

Business Development Manager (BDM)

Billing Coordinator

Senior Data Coding Specialist - India

Technical Engineer –Presales

Front Office Associate

Product Development Engineer/Sr Engineer

Customer Relationship Manager

Customer Relationship Manager

Guest Services Associate - Front Office

Pre-Sales Engineer

Food & Beverage Manager

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