Uppal Kalan Hyderabad Telangana Non voice process Jobs – 151 Open Jobs Today

Policy SME Lead(Data Annotation)
Wipro Limited —Hyderabad, Telangana
- Night shift
- English
- Bachelor's degree
- Machine learning
1d
Quality Auditing Associate
Accenture —Hyderabad, Telangana
- Full-time
- Communication skills
Business Advisory New Associate-Messaging
Accenture —Hyderabad, Telangana
- Full-time
- English
- Communication skills
Technical Support Specialist_Content Viewing
OpenText —Hyderabad, Telangana
- Software troubleshooting
- Bachelor's degree
- APIs
1d
Customer Support Representative
Quiklee —Khairatabad, Hyderabad, Telangana
- ₹10,780.80 - ₹16,000.00 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Paid time off
- Cell phone reimbursement
Quick apply
11d
Call Center Executive
Apollos Partners —Ameerpet, Hyderabad, Telangana
- ₹20,000 - ₹24,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Ops specialist (French) , JWO Customer Support, CXQO
Sourceo —Hyderabad, Telangana
- Full-time
- English
- AWS
- Bachelor's degree
1d
Voice Process Executive
KALAKAR INDIA —Gachibowli, Hyderabad, Telangana
- ₹15,000 - ₹30,000 a month
- Full-time
- Walk-in
- English
- Microsoft Office
- 12th Pass
Quick apply
Customer Support Executive (CSE)
verQ —Hyderabad, Telangana
- ₹15,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Helpdesk Executive / Customer Support Executive
IRISH EXPERT LLP —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Computer skills
- Paid time off
Quick apply
Customer Support Associate
SK RYDO PVT LTD —Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Weekend availability
- English
- Windows
- Microsoft Office
Quick apply
6d
Customer Support Associate - L2
Careers at Tide —Hyderabad, Telangana
- Google Suite
- Customer service
- English
- Health insurance
Quick apply
International voice process
Campus Marg consulting —Hyderabad, Telangana
- ₹2,50,000 - ₹4,60,000 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
2d
Ops specialist (French) , JWO Customer Support, CXQO
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- English
- AWS
- Bachelor's degree
4d
Customer Support Executive (CSE)
Dr. Marin's Personalized Child Therapy —Nanakramguda, Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Tele-Collections Executive – Banking Voice Process
SS Financial Services - Call Center —Begumpet, Hyderabad, Telangana
- ₹16,000 - ₹22,000 a month
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
International voice process
Hucon solutions —Hyderabad, Telangana
- ₹17,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Voice Process Executive
Techmindshub —Hyderabad, Telangana
- ₹16,000 - ₹23,000 a month
- Full-time
- English
- Bachelor's degree
- Data entry
- Commuter assistance
- Health insurance
Quick apply
Group Lead
Wipro Limited —Hyderabad, Telangana
- Customer service
- Analysis skills
- Continuous improvement
9d
CUSTOMER SUPPORT
McZEN PRIVATE LIMITED —KPHB Colony, Hyderabad, Telangana
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply

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Policy SME Lead(Data Annotation)

Wipro Limited -
Hyderabad, Telangana

Apply Now

Job details

1 day ago

Qualifications

English
Bachelor's degree
Machine learning
UX
Technical writing
AI
Communication skills
GIS

Full job description

Job Title: Policy SME Lead(Data Annotation)
City: Hyderabad
State/Province: Telangana
Posting Start Date: 9/3/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏
Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAÃÂ¢ÃÂÃÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂ¢ÃÂÃÂ and clientsÃÂ¢ÃÂÃÂ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏
Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Opening for Policy SME Lead

Band: B3
Location: Hyderabad (Work from Office)
Shift: 24*7(Night)
Process: Non-Voice
Experience: 6+ Years
Qualification: Graduate

Role Summary

We are looking for an experienced Policy SME Lead to drive the development, implementation, and continuous improvement of annotation policies and guidelines. The role will act as a bridge between Engineering, Product, and Operations teams, ensuring high-quality and consistent training data for AI/ML models.

Key Responsibilities
Develop, review, and maintain SOPs, annotation policies, and process documentation.
Translate complex business and engineering requirements into clear operational guidelines.
Collaborate with Engineering, Product, and Operations teams to resolve policy gaps and edge cases.
Drive quality improvement initiatives by monitoring KPIs, quality scores, and operational metrics.
Manage multiple high-priority projects and stakeholder relationships.
Provide policy clarifications and support to operations teams.
Identify process improvement opportunities and implement scalable solutions.
Lead and mentor teams working on policy formulation and data annotation workflows.
Required Skills (Mandatory)
Experience managing teams in Policy Formulation , Data Annotation , Data Labeling , or Mapping Operations .
Strong exposure to BPO Mapping/Labeling Operations .
Client-facing experience and stakeholder management skills.
Excellent analytical and critical thinking abilities.
Experience handling multiple high-impact projects simultaneously.
Strong documentation and technical writing skills.
Excellent written and verbal communication skills in English.
Fluent business communication (spoken and written English).
English proficiency equivalent to SVAR/Versant B2 or above .
Preferred Skills

Experience in domains such as:
Autonomous Vehicles
Geospatial Mapping
Generative AI
Machine Learning Data Annotation

Understanding of annotation concepts such as:
Semantic Segmentation
Bounding Boxes
LiDAR Point Clouds
Background in Technical Writing, UX Writing, or Instructional Design.
Awareness of Machine Learning model training and ground-truth data creation.

Mandatory Skills: Geographic Information Systems(Maps) .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

non voice process jobs in uppal kalan hyderabad telangana

Policy SME Lead(Data Annotation)

Quality Auditing Associate

Business Advisory New Associate-Messaging

Technical Support Specialist_Content Viewing

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Ops specialist (French) , JWO Customer Support, CXQO

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International voice process

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Voice Process Executive

Group Lead

CUSTOMER SUPPORT

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