Project Role : Program/Project Management Lead
Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.
Must have skills : Cloud Based Service Management Process Design
Good to have skills : NA
Minimum
15 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Title: Senior Manager – Modern Workplace, Automation & Digital Collaboration
Function: Digital Workplace / End User Computing / Cloud & Automation Operations
Role Summary
We are seeking a Senior Manager to lead the end-to-end delivery, transformation, and operations of our Modern Workplace environment. This role will drive a secure, automated, and AI-enabled digital workplace by integrating endpoint management, communication and collaboration platforms, cloud services, DevOps practices, and ITSM frameworks to deliver a seamless and future-ready employee experience.
The ideal candidate will combine strategic leadership with strong technical depth to modernize workplace services, enable automation-led operations, and embed CI/CD-driven engineering practices across workplace technologies.
Key Responsibilities
Lead implementation and steady-state operations of Modern Workplace platforms including Endpoint Management, Identity, Virtual Desktop, Application Delivery, and Digital Experience Monitoring.
Own Communication & Collaboration ecosystem (e.g., Microsoft 365 services such as Teams, Exchange Online, SharePoint, OneDrive) ensuring availability, governance, and adoption.
Drive automation using Azure Automation, Logic Apps, Function Apps, PowerShell, and API integrations to enable self-healing and zero-touch operations.
Introduce AI/ML and analytics-driven approaches to proactively detect issues and enhance digital employee experience via DEX Tools (Nexthink).
Establish DevOps and CI/CD practices for workplace engineering, including automated configuration deployment, policy-as-code, and lifecycle management.
Align workplace services with ITSM processes to reduce incidents, eliminate recurring problems, and improve operational resilience.
Implement secure-by-design configurations aligned to Zero Trust and compliance requirements.
Collaborate with Security, Infrastructure, and Application teams to deliver scalable, cloud-first workplace solutions.
Build and mentor multi-skilled teams across endpoint engineering, collaboration platforms, automation, and DevOps integration.
Track performance through KPIs, SLAs, and operational dashboards, driving continuous service improvement and innovation.
Required Experience & Skills
16+ years of experience in Digital Workplace / EUC / Cloud Infrastructure leadership roles.
Strong expertise in Microsoft ecosystem (Intune, Entra ID, Windows Enterprise, Microsoft 365 Collaboration Services, Azure Virtual Desktop).
Hands-on experience with Azure automation services and enterprise scripting (PowerShell, Windows scripting).
Experience implementing DevOps / CI-CD models for infrastructure or workplace engineering (Azure DevOps, Git-based deployment, automation pipelines).
Exposure to AI-driven operations, analytics platforms, or digital experience monitoring solutions Nexthink.
Proven ability to lead transformation programs and manage large-scale distributed environments.
Strong understanding of ITSM practices (Incident, Problem, Change, and Service Improvement).
Preferred Certifications
Microsoft Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator / Azure Solutions Architect
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified: DevOps Engineer Expert
ITIL Foundation or Managing Professional
Relevant Automation / Scripting or Cloud certifications (PowerShell, Azure Automation, etc.)
Nexthink Expert
What Success Looks Like
Automated, scalable workplace services with reduced manual intervention.
Seamless collaboration experience across Microsoft 365 platforms.
CI/CD-enabled configuration and deployment model for workplace engineering.
Measurable reduction in recurring incidents and operational complexity.
Secure, compliant, and future-ready digital workplace aligned to business outcomes.
Experience Level: Senior Leadership
Employment Type: Full-Time
Summary:
As a Program/Project Management Lead, you will oversee the comprehensive delivery of programs or projects aimed at achieving specific business outcomes. Your typical day will involve defining project scopes, monitoring the execution of deliverables, and effectively communicating with various stakeholders to manage expectations, address issues, and ensure successful outcomes. You will play a pivotal role in aligning project objectives with organizational goals, fostering collaboration among teams, and driving initiatives that contribute to the overall success of the organization.
Roles & Responsibilities:
- Expected to be a Subject Matter Expert with deep knowledge and experience.
- Should have influencing and advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
- Develop and maintain project documentation to ensure clarity and alignment among all parties involved.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
- Strong understanding of project management methodologies and frameworks.
- Experience with stakeholder management and communication strategies.
- Ability to analyze project risks and develop mitigation strategies.
- Familiarity with performance metrics and reporting tools to track project progress.
Additional Information:
- The candidate should have minimum 15 years of experience in Cloud Based Service Management Process Design.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
