Alleppey Kerala Hotel Jobs – 37 Open Jobs Today

Front Office Assistant
WGH Hotels & Resorts Pvt. Ltd —Alleppey, Kerala
- ₹15,000 - ₹18,500 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Food provided
- Paid sick time
Quick apply
Guest Service Associate (Front Office)
Marari Beach Resort Mararikulam —Alleppey, Kerala
- ₹19,000 - ₹25,000 a month
- Email
- Customer service
- Computer literacy
- In-person
- Health insurance
- Food provided
Quick apply
11d
Front Office Assistant
PALMGROVE LAKE RESORT —Alleppey, Kerala
- ₹14,000 - ₹17,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Paid time off
- Food provided
Quick apply
12d
Front Office Executive
Classic Regency —Alleppey, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Food provided
Quick apply
Front Office Receptionist
Time Square Hotel —Alleppey, Kerala
- ₹13,000 - ₹15,000 a month
- Overnight shift
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
F & B Captain
WGH hotels and resorts —Alleppey, Kerala
- ₹20,000 - ₹28,000 a month
- Full-time
- Customer service
- Food service experience
- In-person
Quick apply
Senior /Guest Service Associate – Front Office
Olivia Hospitality —Alleppey, Kerala
- ₹15,000 - ₹19,000 a month
- Weekend availability
- Customer service
- Administrative experience
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
Guest Experience Associate- F&B Service
WGH Hotels & Resorts Pvt. Ltd* (Alleppey,Munnar,Thekkady,Kochi) —Alleppey, Kerala
- ₹15,100 - ₹20,000 a month
- Full-time
- Serving
- Customer service
- In-person
Quick apply
Operations Manager
HOTEL FLORAL PALACE —Kottayam, Kerala
- ₹40,000 - ₹45,000 a month
- Full-time
- Customer service
- Supervising experience
- Human resources
- Food provided
Quick apply
Reservation Executive
Kumarakom Lake Resort —Kumaragam, Kerala
- ₹30,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Health insurance
- Food provided
Quick apply
Reservation Supervisor
Kumarakom Lake Resort —Kumaragam, Kerala
- ₹25,000 - ₹29,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Health insurance
- Food provided
Quick apply
Senior /Guest Service Associate – F&B Service
Olivia Hospitality —Alleppey, Kerala
- ₹15,000 - ₹19,000 a month
- Weekend availability
- Customer service
- English
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
14d
Hotel Supervisor
Meptor Consultancy Pvt Ltd —Alleppey, Kerala
- ₹10,388.33 - ₹12,000.00 a month
- Full-time
- Customer service
- Supervising experience
- Human resources
Quick apply
Guest Relations Executive
Anns Signature —Kottayam, Kerala
- ₹18,000 - ₹22,000 a month
- Full-time
- Serving
- Hospitality
- Customer service
- Flexible schedule
- Food provided
Quick apply
Housekeeping Attendant
Sevenbells Holidays —Alleppey, Kerala
- ₹12,000 - ₹15,000 a month
- Full-time
- 12th Pass
- In-person
- Hotel experience
Quick apply
Senior Housekeeping Associate
Kumarakom Lake Resort —Kottayam, Kerala
- ₹21,000 - ₹22,500 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
- Health insurance
- Paid time off
Quick apply
11d
HR Executive
HOTEL FLORAL PALACE —Kottayam, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Human resources
- In-person
- Flexible schedule
- Food provided
Quick apply
13h
Guest Service Associate ( Housekeeping )
Kumarakom Lake Resort —Kottayam, Kerala
- ₹19,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
11d
Security Guard
Hotel Aida —Kottayam, Kerala
- ₹17,000 - ₹20,000 a month
- Weekend availability
- 12th Pass
- Conflict management
- In-person
- Flexible schedule
- Food provided
Quick apply
CAFE STAFF
HOTEL FLORAL PALACE —Kottayam, Kerala
- ₹12,000 - ₹14,000 a month
- Full-time
- Serving
- Customer service
- 12th Pass
- Flexible schedule
- Food provided
Quick apply
11d

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Front Office Assistant

WGH Hotels & Resorts Pvt. Ltd
Alleppey, Kerala

Quick apply

Job details

Permanent | Fresher | Full-time
₹15,000 - ₹18,500 a month

Benefits

Food provided
Paid sick time

Qualifications

Hospitality
Guest relations
Customer service
Front desk
Hotel experience

Full job description

Minimum Experience : 1-2 year in Resort or Hotels

More Proffered local candidate From Alappuzha

A Front Office Assistant is responsible for providing a warm, professional, and efficient guest experience from arrival to departure. In a resort environment, the role also involves coordinating with other departments to ensure guest comfort and satisfaction.

1. Guest Reception & Welcome

Welcome and greet guests warmly upon arrival.
Assist guests with check-in and check-out procedures.
Verify guest details, identification, reservations, and payment information.
Provide accurate information about the resort, facilities, services, activities, and surrounding attractions.
Escort guests or coordinate with the Bell Desk for luggage assistance, when required.

2. Reservation & Room Coordination

Handle room reservations, modifications, cancellations, and guest requests.
Coordinate with the Reservations and Housekeeping Departments regarding room availability and room status.
Ensure rooms are ready for arriving guests.
Update guest information accurately in the PMS/system.

3. Guest Services

Attend to guest requests, queries, and complaints promptly and courteously.
Coordinate with Housekeeping, F&B, Engineering, Security, and other departments to resolve guest requirements.
Provide information regarding resort activities, restaurants, spa, transportation, and other facilities.
Follow up with guests to ensure their requests have been satisfactorily addressed.

4. Telephone & Communication

Answer telephone calls professionally and transfer calls to the appropriate department.
Handle internal and external communication efficiently.
Take and convey messages accurately.
Respond to guest emails and other official communication as assigned.

5. Billing & Cash Handling

Prepare and maintain guest bills accurately.
Process payments through cash, card, or other approved methods.
Maintain proper records of transactions.
Follow cash-handling and billing procedures established by the resort.
Coordinate with the Accounts Department regarding billing-related matters.

6. Resort Activities & Guest Experience

Explain and promote resort activities and experiences to guests.
Assist guests in booking activities, restaurants, spa services, transportation, etc.
Coordinate special arrangements for birthdays, anniversaries, honeymooners, VIPs, and other celebrations.
Maintain awareness of ongoing resort events and facilities.

7. Guest Complaints & Service Recovery

Listen patiently and professionally to guest concerns.
Resolve minor complaints within the authority given.
Escalate serious or unresolved issues to the Front Office Manager/Resort Manager.
Record important complaints and follow up until closure.
Maintain a positive attitude even in difficult situations.

8. Coordination with Other Departments

Maintain close coordination with:
Housekeeping
Food & Beverage
Engineering/Maintenance
Security
Activities/Recreation
Accounts
Reservations
Transport
Communicate guest preferences and special requests accurately to the concerned departments.

9. Safety & Security

Follow all resort safety and security procedures.
Verify guest information as required and protect guest privacy.
Report suspicious activities, safety hazards, or emergencies immediately.
Follow emergency procedures and assist guests during emergencies.

10. Records & Documentation

Maintain accurate guest records and front office documents.
Complete shift handover properly.
Maintain logs for guest requests, complaints, lost and found, wake-up calls, and other operational matters.
Ensure all entries in the PMS and registers are accurate and updated.

11. Professional Conduct

Maintain a neat and professional appearance and follow the resort's grooming standards.
Be punctual, disciplined, courteous, and approachable.
Maintain confidentiality of guest and company information.
Demonstrate teamwork and a positive service attitude.
Follow all resort SOPs, policies, and instructions from supervisors.

12. Additional Resort Responsibilities

Assist guests with local sightseeing and transportation arrangements.
Support special events and group check-ins/check-outs.
Assist during peak occupancy and operational requirements.
Upsell rooms, resort facilities, activities, and other services where appropriate.
Promote guest satisfaction and encourage positive feedback and reviews.

Key Objective:
The Front Office Assistant should ensure that every guest receives prompt, courteous, personalized, and professional service, contributing to a memorable resort experience and the overall success of the property.

Pay: ₹15,000.00 - ₹18,500.00 per month

Benefits:

Food provided
Paid sick time

Work Location: In person

Quick apply

Refine Your Search

hotel jobs in alleppey kerala

Front Office Assistant

Guest Service Associate (Front Office)

Front Office Assistant

Front Office Executive

Front Office Receptionist

F & B Captain

Senior /Guest Service Associate – Front Office

Guest Experience Associate- F&B Service

Operations Manager

Reservation Executive

Reservation Supervisor

Senior /Guest Service Associate – F&B Service

Hotel Supervisor

Guest Relations Executive

Housekeeping Attendant

Senior Housekeeping Associate

HR Executive

Guest Service Associate ( Housekeeping )

Security Guard

CAFE STAFF

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