Connaught Place, Delhi, Delhi Customer support executive Jobs – 1090 Open Jobs Today

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- Full-time
- Microsoft Excel
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- Cell phone reimbursement
Quick apply
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Chat Support Executive
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Inside Sales Executive (Mumbai Borivali east)
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Job Description: Senior Customer Care Executive
Medscoders Pvt Ltd —Noida, Uttar Pradesh
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CRM Executive
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Operations Executive
Trivium Education Services Pvt. Ltd —Delhi, Delhi
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International Calling Executive – US Business Support
Virtual Assistant Pvt Ltd —Noida, Uttar Pradesh
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Business Development Executive (BDE)
ALISTE TECHNOLOGIES PVT LTD —Noida, Uttar Pradesh
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9d
Customer Support Executive/Manager
Pinga Solutions Pvt. Ltd. —Noida, Uttar Pradesh
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Customer Care Executive
KLJ Paraflex India Ltd —Delhi, Delhi
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Customer Care Executive
Pinga Solutions Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
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Customer Success Manager (Healthtech)
Mamily —Okhla, Delhi, Delhi
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5d
Customer Service Executive
Live keeping Technologies Private Limited —Noida, Uttar Pradesh
- ₹21,500 - ₹30,000 a month
- Full-time
- Customer service
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E-commerce Accounts Executive (Amazon & Flipkart)

Value For Sellers Private limited
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹28,000 - ₹30,000 a month

Benefits

Cell phone reimbursement

Qualifications

Microsoft Excel
Management
Inventory control
Marketing
Inventory management
Keyword research
E-Commerce
Master's degree
Analysis skills
Bachelor's degree
Team management
Fraud prevention and detection
Account management
Leadership
Communication skills

Full job description

Job Title: E-commerce Accounts Executive (Amazon & Flipkart)

Department: E-commerce Sales
Location: Noida

Job Summary

We are looking for an experienced and result-oriented E-commerce accounts to lead and manage our Amazon and Flipkart business operations. The ideal candidate will have extensive experience in handling marketplace accounts, driving revenue growth, managing a team of account executives, and developing strategies to improve marketplace performance. The role requires strong leadership, analytical skills, and expertise in Amazon Seller Central and Flipkart Seller Hub.

Key Responsibilities: Team Management & Leadership

Lead, mentor, and manage a team of E-commerce executives and account managers.
Set team KPIs, monitor performance, and provide regular coaching and feedback.
Ensure timely execution of tasks related to listings, inventory, orders, and account management.
Foster collaboration across sales, marketing, operations, and supply chain teams.

Account Management

Oversee all aspects of Amazon and Flipkart seller accounts.
Ensure account health, policy compliance, and issue resolution.
Manage escalations and maintain strong relationships with marketplace support teams.

Sales & Business Growth

Develop and implement marketplace growth strategies to increase sales, revenue, and market share.
Identify opportunities for product expansion, promotions, pricing optimization, and category growth.
Drive achievement of monthly, quarterly, and annual sales targets.

Listing & Catalog Management

Supervise product listing creation, optimization, and maintenance.
Conduct keyword research and ensure SEO-friendly content for higher visibility and conversion rates.
Improve product content, images, and A+ content wherever applicable.

Inventory & Operations Management

Monitor inventory levels and forecast demand to avoid stock-outs and overstocking.
Coordinate with procurement and warehouse teams to ensure smooth order fulfillment.
Optimize inventory planning based on sales trends and seasonality.

Performance Analysis & Reporting

Analyze sales data, customer behavior, advertising performance, and competitor activities.
Generate MIS reports and present business insights to senior management.
Recommend actionable strategies based on data-driven analysis.

Advertising & Marketing

Plan and manage Amazon Ads, Flipkart Ads, and promotional campaigns.
Work closely with the marketing team to maximize visibility and sales.
Monitor advertising budgets and optimize campaigns to achieve target ROAS and ROI.

Customer Experience

Ensure prompt resolution of customer queries and complaints.
Monitor customer feedback, ratings, and reviews to maintain marketplace reputation.

Compliance & Process Improvement

Stay updated with Amazon and Flipkart policies, algorithm changes, and marketplace trends.
Implement best practices for account security, fraud prevention, and operational efficiency.
Develop and streamline SOPs for team productivity and process excellence.

Qualifications

Bachelor's degree in business, marketing, e-commerce, or a related field (Master's degree preferred).
3 to 8+ years of experience in E-commerce account management with a strong focus on Amazon and Flipkart marketplaces.
Minimum 2+ years of experience managing or leading a team.
Strong hands-on experience with Amazon Seller Central and Flipkart Seller Hub.
Proven track record of driving marketplace sales growth and profitability.
Excellent leadership, analytical, communication, and stakeholder management skills.
Strong understanding of marketplace advertising, promotions, and catalog management.
Proficiency in Excel, reporting tools, and marketplace analytics platforms.

Preferred Skills

Experience in managing multiple marketplace accounts and large product catalogs.
Knowledge of marketplace automation tools and inventory management systems.
Ability to work in a fast-paced, target-driven environment.

Contact Details

Contact Person: Ms. Charu Khandelwal, HR Manager
Contact Number: 9999857563 (WhatsApp Only)

Pay: ₹28,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement

Application Question(s):

What is your current & expected salary?
Do you have hands-on experience with both Amazon Seller Central and Flipkart Seller Hub?
Have you independently managed and grown sales for Amazon and/or Flipkart marketplace accounts?
Do you have at least 2 years of experience managing a team in an e-commerce marketplace environment (Amazon/Flipkart)?

Education:

Bachelor's (Preferred)

Experience:

Team management: 2 years (Required)
Amazon Account Management: 2 years (Required)
Flipkart Account Management: 2 years (Required)

Location:

Noida, Uttar Pradesh (Noida) (Required)

Work Location: In person

Quick apply

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