Greater Noida Uttar Pradesh Support engineer l2 Jobs – 38 Open Jobs Today

Engineer- Application Support L2
Optimum Informatics Pvt Ltd —Noida, Uttar Pradesh
- ₹2,80,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Azure
Quick apply
Desktop Support Engineer L2
Computer Factory —Okhla, Delhi, Delhi
- ₹18,789.37 - ₹29,452.14 a month
- Full-time
- Microsoft Office
- 12th Pass
- In-person
- Paid time off
- Paid sick time
Quick apply
Sr Engineer (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Computer networking
1h
L1 OpenStack/OpenShift Support Engineer
Orion eSolutions Pvt.Ltd —Noida, Uttar Pradesh
- ₹20,00,000.65 - ₹29,00,000.33 a month
- Full-time
- B.Sc
- Bachelor's degree
- Linux
Quick apply
6d
Sr Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Communication skills
1h
L2 Production Support
Zensar Technologies —Noida, Uttar Pradesh
- Azure
- Oracle
- Computer Science
5h
Infrastructure Support Engineer - Noida
NeoXam —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Computer Science
- Windows
- Flexible schedule
11d
Sr Technical Lead (Support & Operations)
HCLTech —Greater Noida, Uttar Pradesh
- Azure
- Oracle
- Computer Science
8d
Network Engineer
ThinkResource Infosolutions —Noida, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Azure
- Windows
- Master's degree
Quick apply
AI Engineer
DS Group —Noida, Uttar Pradesh
- Full-time
- Computer Science
- B.Sc
- Master's degree
Track Lead - BigFix (Endpoint Management Software)
HCLTech —Noida, Uttar Pradesh
- Windows
- Bachelor's degree
- IT
Shift Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Oracle
Problem Manager - Core
Ericsson —Noida, Uttar Pradesh
- Computer science
- Engineering
- Analysis skills
AV Service Engineer
Risosu Consulting —Noida, Uttar Pradesh
- ₹8,00,000 - ₹10,00,000 a year
- Weekend availability
- Bachelor's degree
- In-person
- Diploma
Quick apply
Network Engineer
i2k2 Networks —Noida, Uttar Pradesh
- Full-time
- B.Sc
- Project management
- Bachelor's degree
Technical Authority Expert
Ericsson —Noida, Uttar Pradesh
- Analysis skills
- Computer networking
- Linux
1h
Lead Administrator (Support &Operations)
HCLTech —Noida, Uttar Pradesh
- Rotational shift
- Azure
- Oracle
- Computer Science
11d
System Engineer
Capgemini Sogeti —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- Scripting
System Engineer
Capgemini —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- Scripting
Devops Engineer
Massive Mobility —Noida, Uttar Pradesh
- Full-time
- DevOps
- Databases
- SQL

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Engineer- Application Support L2

Optimum Informatics Pvt Ltd
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹2,80,000 - ₹5,00,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Azure
Computer Science
Bootstrap
Customer service
Engineering
C#
Microsoft SQL Server
Microsoft Office
.NET
Databases
SQL
Bachelor's degree
IT support
Communication skills
jQuery
HTML

Full job description

Role : Application Support Engineer

Location : Noida

Job Description :

Application Support Engineer

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization.

Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution.

Position Overview

The Engineer – Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organization’s ticketing platform or other supported channels.

For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments.

Key Responsibilities

· Receive issues and requests through the organization’s ticketing system.

o (Log tickets when issues are reported through alternate supported channels).

· Timely Incident acknowledgement and response.

· Carry out classification of support tickets and prioritize for resolution.

· Providing functional clarification and responses to the end users’ queries.

· Issue analysis and timely closure of tickets, within defined turnaround times.

· Issue investigation and resolution (or workarounds) through querying the databases.

· Forward identified bug reports to next level of support and provide functional workarounds to the users.

· Ticket / case escalation to the next level of support, as necessary.

· Assist the next level of support in issue resolution by coordinating with end users.

· Document the resolutions provided, to build a knowledge base over a period of time.

Desired qualifications and experience:

· Ability to quickly learn the features and functionality of applications.

· Ability to query databases and use tools to guide users in resolving issues.

· 1-2 years’ overall experience in a professional services organization, with primary focus

on using and working with IT systems.

· Experience in a customer facing IT support role.

· Excellent written, presentation, and oral communication skills.

· Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server

web application testing.

· Exposure to any public cloud environment, preferably Azure.

Education:

· Bachelor's degree in engineering or computer science or a related field

Other Attributes:

· Knowledge of automotive sales and business processes desirable

· Strong customer service orientation

· Analytical, troubleshooting, and problem-solving skills

· Focus on maintaining detailed documentation

· Experience working in a team-oriented, collaborative environment

· Must be proficient in MS Office tools like Word, Excel, and PowerPoint

· Able to work in assigned shifts, with structured handovers at start and end of shift

Job Type: Full-time

Pay: ₹280,000.00 - ₹500,000.00 per year

Application Question(s):

This Job requires offline interview in Noida (Mandatory). Apply only if you can appear offline for the interview process?
What is your Current CTC?
What is your Expected CTC?
What is your notice period in Days?
What is your minimum qualification?

Work Location: In person

Quick apply

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