Ka Office & executive administrator Jobs – 108 Open Jobs Today

Client Support & Call Centre Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
12d
Office Administrator (ML)
Avihan Infotech —Bengaluru, Karnataka
- From ₹8,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
1d
Accounts Payable Administrator
Gnosisaccrue solution private limited —Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Part-time
- Hybrid work
- Software troubleshooting
- English
- Windows
- Health insurance
- Paid time off
Quick apply
10d
Document Production Specialist
WSP —Bengaluru, Karnataka
- Rotational shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Jira Administrator
Procapital —Bengaluru, Karnataka
- ₹12,00,000 - ₹14,00,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
- Health insurance
- Life insurance
Quick apply
2d
Hospital Administrator
SRI AROGYA HOSPITAL —Bangalore City, Bengaluru, Karnataka
- ₹25,000 - ₹40,000 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
Salesforce Administrator - CPQ
Arctic Wolf —Indi, Karnataka
- Full-time
- Microsoft Outlook
- Computer literacy
- Salesforce
- Paid holidays
- Health insurance
Office Administrator / Admin Executive
Soundarya Digital Fabric Prints —Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Administrative experience
- Driving
Quick apply
1d
Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Customer Service Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Business Development- School Partnership
Val-Ed Initiatives —Malleswaram, Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Microsoft Excel
- Sales
- English
- Flexible schedule
Quick apply
Office Administrator
JAIN GROUP —Gandhi Nagar, Karnataka
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Office & Executive Administrator
MV Projects —Bengaluru, Karnataka
- From ₹25,000 a month
- Full-time
- Microsoft Outlook
- Customer service
- English
- Food provided
- Paid sick time
Quick apply
14d
Systems Administrator
JAIN GROUP —Jayanagar, Bengaluru, Karnataka
- ₹1,00,000 - ₹4,00,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
Quick apply
HR Executive
GI.EN PENTA HI-TECH INDIA PRIVATE LIMITED —Bengaluru, Karnataka
- From ₹25,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
- Commuter assistance
- Cell phone reimbursement
Quick apply
5d
Admin Executive
Driver Logistics LLP —Bengaluru, Karnataka
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quick apply
System Administrator
M/s. Prerana Motors Pvt Ltd —Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Software troubleshooting
- B.Sc
- Windows
- Health insurance
- Cell phone reimbursement
Quick apply
Sr. Consultant - Cisco Routers & Switches
Yash Technologies —Bengaluru, Karnataka
- Rotational shift
- Azure
- English
- Bachelor's degree
Marketing Executive
vatsin soft —Mysuru, Karnataka
- ₹16,000 - ₹23,000 a month
- Full-time
- Marketing
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
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Client Support & Call Centre Operations Analyst

Zebulon Consulting
Bengaluru, Karnataka

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Job details

Full-time
₹10,00,000 - ₹12,00,000 a year
12 days ago

Qualifications

Power BI
Microsoft Excel
Call centre
Information Systems
Microsoft Office
Tableau
SQL
Analysis skills
Bachelor's degree
Zendesk
Macros
Customer support
Root cause analysis
Workforce management
Cisco ASA
Communication skills
Analytics

Full job description

Job Summary

We are looking for an experienced Client Support & Call Centre Operations Analyst to manage Zendesk Operations, Workforce Management (WFM), MIS, and Analytics within a multi-channel contact centre environment. The ideal candidate should have 3–5 years of experience in Contact Centre Operations, Workforce Management, Zendesk Administration, or Operations Analytics, with strong analytical skills and the ability to drive operational efficiency through data-driven insights.

This role is responsible for optimizing support operations, workforce planning, reporting, and performance analytics while ensuring exceptional service delivery across voice and digital customer support channels.

Key Responsibilities Zendesk Operations

Act as the primary administrator and subject matter expert (SME) for Zendesk.
Manage ticket queues, ACD routing, workflows, automations, macros, business rules, and SLA configurations.
Administer user access, platform governance, and system configurations.
Drive workflow automation and continuous process improvements.
Manage integrations between Zendesk, telephony systems, CRM platforms, Workforce Management tools, and other business applications.
Maintain and enhance the Zendesk Help Centre, knowledge base, and internal documentation.

Workforce Management (WFM)

Manage forecasting, capacity planning, scheduling, real-time monitoring, and intraday operations.
Develop staffing plans to meet business demand and service level objectives.
Monitor adherence, occupancy, shrinkage, productivity, and forecast accuracy.
Provide workforce recommendations through scenario modelling and operational analysis.

Reporting, MIS & Analytics

Develop and maintain operational dashboards, scorecards, and executive reports.
Generate daily, weekly, monthly, and ad hoc operational reports.
Analyze contact volumes, queue performance, SLA compliance, productivity, and customer experience metrics.
Perform root cause analysis and provide actionable recommendations to improve operational performance.
Drive reporting automation while ensuring data accuracy and integrity.

Contact Centre Performance

Monitor and report on key operational KPIs including:
Service Level
Average Speed of Answer (ASA)
Average Handle Time (AHT)
Adherence
Occupancy
Shrinkage
Customer Satisfaction (CSAT)
First Contact Resolution (FCR)
Productivity
Partner with Operations, Quality, and Training teams to improve customer experience and operational efficiency.

Requirements

Bachelor's degree in Business, Commerce, Engineering, Statistics, Information Systems, or a related discipline.
3–5 years of experience in Contact Centre Operations, Workforce Management (WFM), MIS, Analytics, or Zendesk Administration.
Proven experience administering Zendesk in a customer support environment.
Experience supporting multi-channel and/or multi-site contact centre operations.
Strong understanding of contact centre operations, workforce management principles, and service delivery metrics.
Excellent analytical, problem-solving, and communication skills.
Ability to translate operational data into meaningful business insights.
Strong stakeholder management and cross-functional collaboration abilities.
Ability to manage multiple priorities in a fast-paced environment.

Technical Skills & Tools

Zendesk Administration
Zendesk Explore
Workforce Management (WFM)
Queue Management & Workflow Automation
SLA Management
Advanced Microsoft Excel
Power BI or Tableau
SQL
Contact Centre Platforms (Five9, Genesys Cloud, NICE CXone, or similar)
CRM Systems
Telephony Integrations
Microsoft Office Suite

What We Offer

Competitive salary based on experience.
Opportunity to work in a fast-paced global customer support environment.
Exposure to enterprise contact centre technologies and analytics platforms.
Career growth and continuous learning opportunities.
Collaborative, performance-driven, and technology-focused workplace.

Job Type: Full-time
Location: Bengaluru, Karnataka
Experience: 3–5 Years
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

office & executive administrator jobs in ka

Client Support & Call Centre Operations Analyst

Office Administrator (ML)

Accounts Payable Administrator

Document Production Specialist

Jira Administrator

Hospital Administrator

Salesforce Administrator - CPQ

Office Administrator / Admin Executive

Customer Service Associate

Customer Service Senior Analyst

Business Development- School Partnership

Office Administrator

Customer Service Analyst

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