Sholinganallur Chennai Tamil Nadu Call centre Jobs – 231 Open Jobs Today

Contact Centre Team Leader
ITechEdge LLC —Sholinganallur, Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- Management
- Customer service
- English
- Work from home
Quick apply
Customer Support Associate
SARA INFOTECH —Chennai, Tamil Nadu
- ₹18,000.00 - ₹34,207.59 a month
- Full-time
- CRM software
- Customer service
- English
- Cell phone reimbursement
- Work from home
Quick apply
Customer Support Manager/Team Lead
Wedtree eStore Private Limited —Guindy Industrial Estate, Chennai, Tamil Nadu
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Health insurance
- Food provided
Quick apply
14d
Call Center Executive - Tamil
GRG POLY DYNAMICS PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹15,000 - ₹22,000 a month
- Part-time
- CRM software
- Customer service
- English
- Paid time off
- Cell phone reimbursement
Quick apply
Tele Caller Executive /Telesales
Assettrust Services —Perungudi, Chennai, Tamil Nadu
- ₹2,50,000 - ₹3,50,000 a year
- Full-time
- Sales
- English
- 12th Pass
- Paid time off
- Paid sick time
Quick apply
International Voice - US Shift / Inbound Process & Outbound Process
Sevika Tech —Nandambakkam, Chennai, Tamil Nadu
- ₹18,000 - ₹40,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Commuter assistance
- Health insurance
Quick apply
Customer Service Representative - India - Chennai
Foundever —Chennai, Tamil Nadu
- Rotational shift
- English
- 12th Pass
- Bachelor's degree
Telesales Executive
Integfarms my health School —Chennai, Tamil Nadu
- ₹20,000 - ₹35,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
Telesales Representative
The Healer Foundation —Perungalathur, Chennai, Tamil Nadu
- ₹14,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- No experience needed
- 12th Pass
- Work from home
Quick apply
2d
Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations
DBS Bank —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Communication skills
- Banking
Hiring Call Center Executive
GERI CARE HOSPITAL —T Nagar, Chennai, Tamil Nadu
- Full-time
- Customer service
- English
- Master's degree
Quick apply
4d
Role Description: Telecaller BPO Voice Process, Outbound calls
SPANTAG TECHNOLOGIES PRIVATE LIMITED —Perungudi, Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
Quick apply
Call Center Executive
Neurealm (Formerly GS Lab | GAVS) —Chennai, Tamil Nadu
- ₹19,803.20 - ₹49,917.76 a month
- Part-time
- Customer service
- English
- Master's degree
- Paid time off
Quick apply
voice process
BDreamz Global Solutions Pvt Ltd —Velachery, Chennai, Tamil Nadu
- ₹2,16,000 - ₹2,40,000 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Call Center Executive - Tamil
Aithent Technologies Private Ltd —Chennai, Tamil Nadu
- ₹13,000 - ₹20,000 a month
- Part-time
- CRM software
- Customer service
- English
Quick apply
Customer Support Executive (Telesales) Fresher
Aithent Technologies Private Ltd —Chennai, Tamil Nadu
- ₹16,000 - ₹21,000 a month
- Part-time
- Customer service
- English
- Master's degree
Quick apply
Customer Care Executive (Tamil Language)
Tistabene Enterprices pvt. ltd. —Chennai, Tamil Nadu
- ₹10,000 - ₹15,000 a month
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
8d
Telesales Executive
Namma Family Builder and Developer Private Limited —Sholinganallur, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Sales
- In-person
- Commuter assistance
- Health insurance
Quick apply
4d
Customer Service Associate - Chat Process
Prodapt —Chennai, Tamil Nadu
- Remote
- Windows
- Communication skills
8h
Call Center Executive
Kamai Elevator Pvt —Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Call employer
- Customer service
- English
- Master's degree
Quick apply
13d

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Contact Centre Team Leader

ITechEdge LLC
Sholinganallur, Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹30,000 - ₹50,000 a month

Benefits

Work from home

Qualifications

Management
Customer service
Call centre
English
Supervising experience
Organisational skills
Communication skills

Full job description

Job Title: Contact Center Team Lead (Patient Services)

Department: Operations, Managed Services

Location: Chennai Office, India

Work Schedule: Night Shift – 6:00 PM to 3:00 AM IST, aligned with US workweek (Monday–Friday)

Employment Type: Full-Time

Overview

Are you a committed leader who takes ownership, drives accountability, and is passionate about building high-performing teams and delivering exceptional patient experiences? Have you worked directly with the U.S.-based patients or customers and understand the service expectations required to deliver an exceptional experience?

We are looking for an experienced Contact Center Supervisor to lead and support our Patient Services team. This hands-on leadership role is responsible for coaching and developing patient support reps, application support reps, managing performance, handling escalations, monitoring call quality, and providing real-time operational support.

As a key liaison between frontline staff and U.S. leadership, you will help drive team performance, patient satisfaction, accountability, and operational excellence while ensuring every patient interaction is handled with empathy, clarity, and professionalism.

If you are passionate about developing high-performing teams, and delivering outstanding patient service, come join us!

Key ResponsibilitiesTeam Supervision & Support

● Supervise the daily activities of the staffing manager, quality coach, trainer, and team leads to provide excellent patient support services and give real-time support and guidance.

● Coach, mentor, and develop team members to improve performance and professional growth.

● Leverage tools and technology, such as AI, to improve efficiency and effectiveness.

● Conduct regular one-on-one coaching sessions and performance discussions.

● Reinforce accountability, professionalism, attendance, punctuality, and adherence to schedules.

● Address employee concerns, interpersonal conflicts, and workplace issues in a professional and timely manner.

● Support onboarding, training, and integration of new hires.

● Foster a positive, collaborative, and performance-driven team culture.

Patient Experience & Escalation Management

● Serve as the primary escalation point for patient concerns and customer complaints.

● De-escalate challenging situations while ensuring timely, clear, and empathetic resolution.

● Support patient support reps during complex or sensitive patient interactions.

● Join calls as needed to assist with patient resolution.

● Ensure every patient interaction (phone, email, chat, SMS, or web messaging) reflects professionalism, empathy, and excellent service.

● Identify recurring patient concerns and communicate trends to leadership.

Quality Management & Coaching

● Monitor calls, recordings, and interactions to ensure quality standards are met.

● Provide immediate, actionable coaching and feedback.

● Partner with QA teams on evaluations, scorecards, and coaching plans.

● Reinforce call scripts, verification protocols, HIPAA requirements, and communication standards.

● Drive improvement in key behaviors including active listening, empathy, ownership, call control, and problem-solving.

● Support Quality Management initiatives and continuous improvement efforts.

● Work with the coaches to improve the confidence and skills of each team member.

Operations & Workforce Management

● Monitor real-time queues and agent performance using Zoom Contact Center

● Ensure appropriate staffing coverage and support workforce adjustments as needed.

● Manage daily operations to achieve service levels and operational goals.

● Monitor and improve key performance indicators (KPIs), including AHT, service level, and call quality

● Manage distributed teams in-office and work-from-home across India and global locations.

● Work with the staffing manager to develop a talent pipeline to grow the operations.

Training & Process Reinforcement

● Develop a trainer who will deliver materials, cross-train, and test each team member.

● Support ongoing training, coaching, and employee development programs.

● Ensure adherence to SOPs, workflows, scripts, compliance requirements, and documentation standards.

● Identify knowledge gaps and implement corrective coaching plans.

● Partner with leadership to improve processes, scripts, and operational workflows.

● Reinforce a culture of continuous learning and professional development.

Reporting & Communication

● Demonstrate expertise on the dashboards, tools and technology.

● Provide regular updates on team performance, operational risks, patient concerns, and escalation trends to the Senior Manager and U.S. leadership.

● Prepare and communicate performance insights and operational updates.

● Communicate priorities, expectations, feedback, and process changes clearly to team members.

● Collaborate with QA, Training, Operations, and other cross-functional teams to support organizational goals.

● Escalate significant operational, employee, or patient concerns as appropriate.

Qualifications

● 5+ years of experience as a Call Center Supervisor or Team Lead.

● 5+ years of experience in the US healthcare industry required

● Experience supporting U.S.-based patients or customers in a call center, or customer service environment.

● Strong understanding of U.S. customer service expectations, communication standards, and patient experience best practices.

● Demonstrated people management, coaching, and employee development experience.

● Experience handling patient or customer escalations and conflict resolution.

● Strong communication, leadership, coaching, and problem-solving skills.

● Ability to stay calm under pressure and effectively manage sensitive situations.

● Experience with Zoom Contact Center or similar contact center platforms.

Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

call centre jobs in sholinganallur chennai tamil nadu

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