Thiruvananthapuram Kerala Travel agent Jobs – 14 Open Jobs Today

Team Leader/Supervisor Reservations Ticketing
Fly Easy Tours —Kaudiar, Kerala
- ₹25,000 - ₹70,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Cell phone reimbursement
- Flexible schedule
Quick apply
Reservation & Ticketing Executive
Fly Easy Tours —Kaudiar, Kerala
- ₹20,000 - ₹50,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Cell phone reimbursement
- Flexible schedule
Quick apply
Reservation Executive
JANITHRA DIGITAL SOLUTIONS (OPC) PRIVATE LIMITED —Thiruvananthapuram, Kerala
- ₹25,000 - ₹27,000 a month
- Full-time
- Hospitality
- Management
- Sales
- Food provided
Quick apply
Reservation Associate
JANITHRA DIGITAL SOLUTIONS (OPC) PRIVATE LIMITED —Thiruvananthapuram, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- English
- Travel
- In-person
- Health insurance
- Food provided
Quick apply
12d
Business Development Associate
Bond Safari Kovalam —Kovalam, Thiruvananthapuram, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- Hospitality
- Sales
- Business development
- Cell phone reimbursement
Quick apply
Sales Development Manager - Agency Sales
HDFC Life —Thiruvananthapuram, Kerala
- ₹3,50,000 a year
11d
Business Development Manager - Agency Sales
HDFC Life —Neyyattinkara, Kerala
- ₹3,15,000 a year
Collection Agent
Vijaya Diagnostic Centre —Thycaud, Thiruvananthapuram, Kerala
- ₹10,000 - ₹15,000 a month
- Full-time
- 12th Pass
- Travel
- In-person
Quick apply
Senior Research Analyst
Guidehouse India Pvt Ltd —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Forward Deployment Engineer
Kyndryl —Titanium, Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- AWS
Analyst II - Information Security
UST —Thiruvananthapuram, Kerala
- Microsoft Access
- Azure
- Software troubleshooting
Quick apply
Principal Engineer
AOT Technologies —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- DevOps

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Travel Consultant
The Saint Holidays —Thiruvananthapuram, Kerala
2–5 years of experience in travel sales, tourism, or customer service. Achieve sales targets while delivering excellent customer service.
₹15,000 - ₹35,000 a month
Quick apply
2h
Travel Consultant
Malankara Tours & Travels —Pattom, Thiruvananthapuram, Kerala
Previous experience in travel sales, tourism, or a customer service role is preferred. Proficiency in computer systems and travel booking platforms is an…
₹15,000 - ₹35,000 a month
Quick apply
6d

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Team Leader/Supervisor Reservations Ticketing

Fly Easy Tours
Kaudiar, Kerala

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹70,000 a month

Benefits

Internet reimbursement
Cell phone reimbursement
Flexible schedule
Paid sick time

Qualifications

Tourism
Customer service
Malayalam
English
Microsoft Office
Bachelor's degree
Team management
Hospitality Management
Computer skills
Business Administration
Construction experience
Amadeus
Communication skills
Time management

Full job description

Fly Easy Tours is an IATA-approved travel agency with established Study Abroad and Travel offices in India and the United Kingdom. We specialize in delivering seamless, personalised travel and education solutions to clients worldwide

The Team Leader ( Ticketing ) Executive will oversee and manage the booking and ticketing operations for air, rail, and other travel services. This role requires expertise in reservation systems, excellent customer service skills, and the ability to handle complex itineraries efficiently. The executive will also mentor junior staff and ensure smooth operations in line with comJob description:

The Senior Reservation and Ticketing Executive will oversee and manage the booking and ticketing operations for air, rail, and other travel services. This role requires expertise in reservation systems, excellent customer service skills, and the ability to handle complex itineraries efficiently. The executive will also mentor junior staff and ensure smooth operations in line with company policies.

Key Responsibilities

Lead and supervise the Reservations & Ticketing team on a daily basis.
Allocate workloads and ensure timely completion of all ticketing requests.
Monitor GDS queues throughout the day and ensure all schedule changes, cancellations, remarks, and airline messages are actioned promptly.
Assist staff with complex flight bookings, reissues, refunds, cancellations, exchanges, and fare calculations.
Ensure all bookings comply with airline policies and company SOPs.
Monitor ticketing deadlines, fare expiries, queues, time limits, and ADM prevention.
Provide support for domestic and international flight reservations.
Handle escalated customer complaints professionally and resolve issues promptly.
Train, mentor, and coach new and existing team members.
Conduct regular quality checks on reservations and ticketing accuracy.
Ensure web check-in is completed for all passengers where applicable.
Ensure passengers are informed immediately of any schedule changes or airline updates.
Coordinate with airlines, consolidators, and suppliers regarding booking issues.
Monitor team productivity and daily performance.
Prepare daily and monthly MIS reports.
Ensure proper documentation of bookings, refunds, and customer communications.
Support the sales team in achieving monthly revenue targets.
Encourage excellent customer service and promote customer referrals and online reviews.
Ensure compliance with company policies and operational procedures.
Maintain high standards of professionalism and teamwork.

Required Qualifications

Bachelor's Degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
IATA/UFTAA certification will be an added advantage.
Travelport Galileo, Amadeus, or Sabre certification preferred.

Experience

Minimum 3years of experience in Airline Reservations & Ticketing
Experience in an IATA Travel Agency is highly preferred.
Strong experience with international fare construction and ticketing.
Experience handling corporate travel will be an advantage.

Required Skills

Excellent knowledge of Travelport Galileo, Amadeus, or Sabre GDS.
Strong understanding of airline fares, ticketing rules, exchanges, refunds, reissues, and ADM prevention.
Knowledge of BSP procedures and airline policies.
Strong leadership and team management skills.
Excellent customer service and communication skills.
Ability to work under pressure and meet deadlines.
Excellent problem-solving and decision-making abilities.
Good organisational and time management skills.
Strong attention to detail and accuracy.
Ability to multitask in a fast-paced travel environment.
Good computer skills, including Microsoft Office.
Strong written and verbal English communication skills.
Malayalam and English language proficiency is preferred.

Preferred Knowledge

GDS Queue Management
Airline Schedule Changes
PNR Creation & Management
E-ticketing
Fare Construction
Reissues & Refunds
Group Bookings
Ancillary Services
Web Check-in
BSP Link
Airline ADM Management
Travel Insurance
Visa Documentation (basic understanding)
Hotel and Holiday Reservations (advantage)

Personal Attributes

Strong leadership qualities
Positive attitude
Customer-focused mindset
Ability to motivate and inspire a team
Professional appearance and conduct
Reliable and accountable
Excellent interpersonal skills
Ability to work flexible shifts when required
High level of integrity and confidentiality
Commitment to continuous learning and improvement

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹70,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Internet reimbursement
Paid sick time

Ability to commute/relocate:

Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

IATA or any other Travel Agent / customer service courses.

Experience:

IATA Travel Agency: 2 years (Required)

Language:

Malayalam (Required)
English (Required)

Work Location: In person

Quick apply

Refine Your Search

travel agent jobs in thiruvananthapuram kerala

Team Leader/Supervisor Reservations Ticketing

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