Maharashtra Senior guest relations Jobs – 24 Open Jobs Today

General Manager
Whispering Woods —Bhiwandi, Maharashtra
- ₹40,000 - ₹9,00,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- Business Administration
- Food provided
Quick apply
Senior Property Manager
stay Bird Hotel's and Apartments —Pune, Maharashtra
- ₹20,831.88 - ₹40,000.00 a month
- Full-time
- Hospitality
- Business Administration
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
Manager – Career Services (University Of York Mumbai)
Emeritus Institute of Management —Mumbai, Maharashtra
- Up to ₹13,00,000 a year
- Microsoft Office
- Master's degree
- Business development
5d
Guest Relations Executive – Luxury Real Estate
Shelby Research LLC —Pune, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Assistant Editor
Springer Nature —Kharadi, Pune, Maharashtra
- Full-time
- Microsoft Word
- Google Suite
- Master's degree
10d
Hotel Manager
FAIRMONT —Mumbai, Maharashtra
- Full-time
- Hospitality
- Master's degree
- Bachelor's degree
Quick apply
Senior Front Office Executive
The Eye Vet —Aundh, Pune, Maharashtra
- From ₹35,000 a month
- Full-time
- Microsoft Word
- Bachelor's degree
- In-person
Quick apply
Assistant Manager - Admin
ideaForge —Navi Mumbai, Maharashtra
- Full-time
- Administrative experience
10d
DONOR ENGAGEMENT & FUNDRAISING ASSOCIATE
KSHAMATA —Thane, Maharashtra
- ₹45,000 - ₹55,000 a month
- Online application
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Cell phone reimbursement
Quick apply
Executive Assistant & Social Media Manager
DR DY PATIL EDUCATION AND RESEARCH FOUNDATION —Akurdi, Pune, Maharashtra
- ₹25,000 - ₹65,000 a month
- Full-time
- Doctoral degree
- Social media management
- English
Quick apply
Bar Supervisor
DJRS HOSPITALITY —Bandra, Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Inventory control
- Inventory management
- Paid time off
- Flexible schedule
Quick apply
2d
General Manager
SiO Suites (Unit of Sai Lodging and Boarding Private Limited) —Navi Mumbai, Maharashtra
- ₹22,336.46 - ₹35,000.44 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Food provided
Quick apply
Customer Relation Executive (CRE)
Galaxy Auto Works —Mumbai, Maharashtra
- Sales
- Microsoft Office
- Master's degree
Manager - Hospitality Sales
Sula Vineyards —Nashik, Maharashtra
- Hospitality
- Master's degree
- Bachelor's degree
F&B Captain
DJRS HOSPITALITY —Sakinaka, Mumbai, Maharashtra
- ₹20,000 - ₹24,000 a month
- Weekend availability
- Serving
- Hospitality
- Supervising experience
- Paid time off
- Food provided
Quick apply
2d
Senior Sales Representative
Parker Wellbore —Unknown, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
Quick apply
Guest Experience Associate
Barfind —Mumbai, Maharashtra
- From ₹18,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
Restaurant Captain
Pebble Street Hospitality —Satara District, Maharashtra
- ₹20,000 - ₹22,000 a month
- Weekend availability
- Supervising experience
- Bachelor's degree
- Team management
- Paid time off
- Food provided
Quick apply
Senior Steward
Jupiter Hospital —Kalyan-Dombivli, Maharashtra
- Hospitality
- Diploma
- Restaurant
Manager - Food & Beverage
Sula Vineyards —Nashik, Maharashtra
- Master's degree
- 12th Pass
- Communication skills

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General Manager

Whispering Woods
Bhiwandi, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹40,000 - ₹9,00,000 a month

Benefits

Food provided

Qualifications

Hospitality
Pricing
Operations management
Upselling
Profit & loss
Bachelor's degree
Hospitality Management
Business Administration
Leadership
Financial acumen
Communication skills
Hotel experience

Full job description

General Manager – Hospitality OperationsJob Summary

We are seeking an experienced and results-driven General Manager to lead the overall operations, growth, and profitability of our hospitality property. The ideal candidate will have extensive experience in hotel or resort management, including pre-opening operations, team leadership, revenue optimization, guest experience management, and financial oversight.

The General Manager will be responsible for establishing operational excellence, implementing SOPs, building high-performing teams, driving revenue growth, ensuring exceptional guest satisfaction, and achieving business objectives while maintaining the highest standards of hospitality.

Key ResponsibilitiesStrategic Leadership & Property Management

Lead and oversee all aspects of hotel/resort operations including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, Reservations, and Guest Relations.
Develop and execute operational strategies aligned with the organization's business goals.
Establish a culture of service excellence, accountability, and continuous improvement.
Ensure smooth day-to-day functioning of the property while maintaining operational efficiency.
Represent the property in business meetings, corporate engagements, and industry events.

Pre-Opening & Property Setup

Lead pre-opening activities for new properties or expansion projects.
Develop and implement Standard Operating Procedures (SOPs) across all departments.
Establish organizational structures, reporting hierarchies, workflows, and operational guidelines.
Participate in recruitment, onboarding, training, and team development during the pre-opening phase.
Coordinate with architects, vendors, consultants, and contractors to ensure operational readiness.
Implement property management systems, booking engines, and operational software.
Develop opening budgets, launch plans, and operational checklists.

Revenue Management & Business Growth

Drive overall revenue generation and profitability of the property.
Develop and execute revenue management strategies to maximize occupancy and ADR (Average Daily Rate).
Monitor market trends, competitor pricing, and demand patterns to implement dynamic pricing strategies.
Optimize OTA performance across platforms such as Booking.com, Agoda, Expedia, MakeMyTrip, Goibibo, Airbnb, and others.
Manage inventory allocation, channel distribution, and rate parity.
Identify opportunities for upselling and cross-selling accommodations, events, dining, and guest experiences.
Collaborate with sales and marketing teams to increase direct bookings and reduce OTA dependency.
Develop promotional campaigns, seasonal packages, and corporate partnerships.

Guest Experience & Service Excellence

Ensure exceptional guest satisfaction and maintain high service standards.
Monitor guest feedback, online reviews, and reputation management across all platforms.
Handle VIP guests and resolve escalated guest concerns effectively.
Implement guest engagement initiatives to improve retention and repeat business.
Maintain strong guest relationship management practices.

Financial Management & P&L Responsibility

Own and manage the property's Profit & Loss (P&L).
Prepare annual operating budgets, forecasts, and business plans.
Monitor revenue, expenses, payroll, and departmental costs.
Identify cost-saving opportunities without compromising guest experience.
Ensure achievement of financial targets and profitability objectives.
Analyze financial reports and implement corrective actions when required.
Manage procurement, vendor negotiations, and contract administration.

Team Leadership & Human Resource Management

Recruit, train, mentor, and develop departmental leaders and operational teams.
Build a performance-driven culture focused on accountability and guest satisfaction.
Conduct regular performance reviews and employee development programs.
Ensure adequate staffing levels and workforce planning.
Foster a positive work environment and high employee engagement.
Handle employee grievances, disciplinary matters, and conflict resolution professionally.

Operations & Compliance

Ensure compliance with all legal, statutory, safety, and hospitality regulations.
Oversee licensing, permits, audits, and regulatory requirements.
Monitor maintenance, safety, security, and risk management processes.
Ensure adherence to brand standards, SOPs, and quality benchmarks.
Conduct regular operational audits and process improvement initiatives.

Reporting & Analytics

Prepare and present MIS reports, operational reports, revenue reports, and business performance reviews.
Analyze key performance indicators including occupancy, ADR, RevPAR, guest satisfaction scores, and profitability metrics.
Develop action plans based on operational and financial performance data.
Provide regular updates to ownership and senior management regarding business performance and strategic initiatives.

Qualifications & Experience

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
7–15 years of progressive experience in hospitality operations.
Proven experience as a General Manager, Operations Manager, Resort Manager, or similar leadership role.
Prior experience in pre-opening hospitality projects is highly preferred.
Strong understanding of hotel operations, revenue management, OTA platforms, dynamic pricing, and guest experience management.
Experience managing multi-department teams and large-scale operations.
Strong financial acumen with hands-on P&L management experience.

Required Skills

Hospitality Operations Management
Pre-Opening Property Setup
SOP Development & Implementation
Revenue Management
Dynamic Pricing Strategies
OTA & Distribution Channel Management
Budgeting & Financial Planning
P&L Management
Team Leadership & Staff Development
Guest Relationship Management
Vendor & Contract Management
Sales & Business Development
Performance Management
Strategic Planning & Execution
Problem Solving & Decision Making
Excellent Communication & Interpersonal Skills

Preferred Candidate Profile

Proven track record of increasing revenue, occupancy, and profitability.
Strong leadership presence with the ability to inspire and manage teams.
Highly organized, proactive, and operationally driven.
Ability to work in a fast-paced and dynamic hospitality environment.
Passion for delivering exceptional guest experiences and driving business growth.

Compensation

Competitive salary and performance-based incentives, commensurate with experience and qualifications.

Pay: ₹40,000.00 - ₹900,000.00 per month

Benefits:

Food provided

Ability to commute/relocate:

Bhiwandi, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Current CTC ?
Full time job at the resort, are you comfortable staying at the property?
Expected CTC?

Experience:

General manager: 1 year (Preferred)

Work Location: In person

Quick apply

Refine Your Search

senior guest relations jobs in maharashtra

General Manager

Senior Property Manager

Manager – Career Services (University Of York Mumbai)

Guest Relations Executive – Luxury Real Estate

Assistant Editor

Hotel Manager

Senior Front Office Executive

Assistant Manager - Admin

DONOR ENGAGEMENT & FUNDRAISING ASSOCIATE

Executive Assistant & Social Media Manager

Bar Supervisor

General Manager

Customer Relation Executive (CRE)

Manager - Hospitality Sales

F&B Captain

Senior Sales Representative

Guest Experience Associate

Restaurant Captain

Senior Steward

Manager - Food & Beverage

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