Mumbai Maharashtra Customer service in airline Jobs – 145 Open Jobs Today

On Site Airline Support Specialist - Akasa Air
Accommodations Plus International —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
CUSTOMER SERVICE AND PRICING
TICC CONTAINER LINE (I) PVT LTD —Mumbai, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Senior Travel Consultant
Al Muqaddas Tours and Travels —Mumbai, Maharashtra
- ₹1,000 - ₹3,200 a day
- Full-time
- Sales
- Business development
- In-person
Quick apply
Customer Contact Team Lead
Cathay Pacific —Mumbai, Maharashtra
- Weekend availability
- Management
- Customer service
- English
- Health insurance
- Paid time off
8d
Customer Service- Freight forwarding
Chrono Hire Consulting —Fort, Mumbai, Maharashtra
- Up to ₹60,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Travel Consultant – After-Hours/Emergency Support
Silverlume HR Management —Airoli, Navi Mumbai, Maharashtra
- ₹6,00,000 - ₹7,00,000 a year
- Overnight shift
- Customer service
- English
- Analysis skills
Quick apply
Travel Agent - Schedule Change
Etraveli Group —Mumbai, Maharashtra
- Night shift
- Customer service
- Travel
- Communication skills
Travel Consultant - Contact Center
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Rotational shift
- Customer service
- Bachelor's degree
- Travel
Quick apply
Customer Service Executive (CSE)
New Delux Logistics Pvt. Ltd. —Andheri East, Mumbai, Maharashtra
- ₹32,000 - ₹40,000 a month
- Urgently hiring
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Food provided
Quick apply
Customer Service Executive – Air & Ocean Export
Austral International Co. —Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Relationship Manager
MOHAN MANAGEMENT CONSULTANTS (Employment Agency) —Mumbai, Maharashtra
- Up to ₹45,000 a month
- Full-time
- Remote
- Customer service
- English
- Windows
- Work from home
Quick apply
Customer Care Resource Management Specialist
Cathay Pacific —Mumbai, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
12h
Agent-Fulfillment (FBC)
Etraveli Group —Mumbai, Maharashtra
- Night shift
- English
- Microsoft Office
- 12th Pass
Senior Travel Consultant
VR Consultancy —Airoli, Navi Mumbai, Maharashtra
- Up to ₹7,00,000 a year
- Full-time
- Microsoft Office
- Construction experience
- In-person
- Health insurance
- Life insurance
Quick apply
11d
CEO - Holidays (Travel Industry)
Trident HRM Services Pvt Ltd —Mumbai, Maharashtra
- ₹60,00,000 - ₹70,00,000 a year
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Quick apply
Customer Service Executive
Mandar Clearance and forwarders pvt. ltd. —Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
1d
Executive / – Export Customer Service
Cargosol —Mumbai, Maharashtra
- Customer service
- Microsoft Office
- Bachelor's degree
Customer Service & Documentation ( Freight Forwarding)
Surmount Logistics Solutions Pvt. Ltd. —Andheri East, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Operations Executive
New Delux Logistics Pvt. Ltd. —Andheri, Mumbai, Maharashtra
- ₹24,000 - ₹28,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
Import Export Executive
approach —Borivali, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
10d

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On Site Airline Support Specialist - Akasa Air

Accommodations Plus International -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Call center experience
APIs
Process management
Communication skills
Negotiation
Hotel experience

Full job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Summary/Objective

The On-site Airline Support Specialist will support our airline client, located onsite at the client’s office.

The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:

Transmitting monthly schedules to the hotels and ground transportation suppliers
Update and transmit daily changes to the hotels and ground transportation suppliers
Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
Book overflow room as required at non-contracted hotels
Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
Receiving calls from crew members to verify their hotel details and chase delayed ground transport

We will train you on our work policies, procedures, and the ACES system to get you delivering Ops support. You will then address client needs and provide solutions with the support of your API colleagues. Your follow-up on client requests is key to Client satisfaction, ensuring you always resolve a request as well as process and prioritise all client requests. You will build and maintain business relationships with clients by providing a great customer experience.

Essential Functions

Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations. Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations.
Provides support, guidance, and training, working as the on-site liaison with the airline partner.
Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner.
Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical.
Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts.
Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations.
Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours.
Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally.

Qualifications/Experience

Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment.
Solutions-oriented professional with a strong client focus.
Detail-oriented with great organisational skills.
High problem-solving agility.
Excellent interpersonal and negotiation skills.
Process management.

Excellent written and verbal communication proficiency.
You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required.
Possess outstanding relationship management and customer service skills.
Knowledge of Hotels as a product: hotel chains, categories, and locations.
Knowledge of Ground Transportation reservations.
Track record of delivering to deadlines.
Track record of operating successfully in a dynamic role.
The ability to prioritise work provided by others in terms of importance is imperative to this position.
Demonstrate strong communication skills, including active listening.
Strong computer skills: Excel, Word, Outlook, and Teams are required.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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Refine Your Search

customer service in airline jobs in mumbai maharashtra

On Site Airline Support Specialist - Akasa Air

CUSTOMER SERVICE AND PRICING

Senior Travel Consultant

Customer Contact Team Lead

Customer Service- Freight forwarding

Travel Consultant – After-Hours/Emergency Support

Travel Agent - Schedule Change

Travel Consultant - Contact Center

Customer Service Executive (CSE)

Customer Service Executive – Air & Ocean Export

Relationship Manager

Customer Care Resource Management Specialist

Agent-Fulfillment (FBC)

Senior Travel Consultant

CEO - Holidays (Travel Industry)

Customer Service Executive

Executive / – Export Customer Service

Customer Service & Documentation ( Freight Forwarding)

Operations Executive

Import Export Executive

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