Srinagar Colony Hyderabad Telangana Application support engineer Jobs – 3384 Open Jobs Today

Engineer - Application Support N 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
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6d
Software Support Engineer
Spintly India Private Limited —Hyderabad, Telangana
- From ₹25,000 a month
- Full-time
- Remote
- Computer science
- Software troubleshooting
- Analysis skills
Quick apply
Application Support Engineer
Accenture —Hyderabad, Telangana
- Full-time
- Oracle
- Software troubleshooting
- SQL
Production Support - Software Engineer
CGI —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- Java
Quick apply
6d
Systems Engineer
VR3 Technologies Pvt Ltd —Begumpet, Hyderabad, Telangana
- ₹25,000 - ₹30,000 a month
- Azure
- Windows
- AWS
Quick apply
Application Support Engineer Alation Manta
Infosys Limited —Hyderabad, Telangana
- Oracle
- Computer Science
- AWS
Production Support Engineer
Rimasa Global Solutions —Hyderabad, Telangana
- From ₹50,000 a month
- Part-time
- Software troubleshooting
- Java
- SQL
Quick apply
3d
Application Support Engineer
BYCERO —Hyderabad, Telangana
- Email
- Computer Science
- English
- Java
Onsite Support Engineer
Endava —Hyderabad, Telangana
- ₹1,13,000 - ₹1,50,000 a month
- Full-time
- Hybrid work
- Azure
- Customer service
- English
- Flexible schedule
6d
Test Engineer
Agility —Hyderabad, Telangana
- ₹10,00,000 - ₹20,00,000 a year
- Weekend availability
- Microsoft Excel
- Computer Science
- B.Sc
Quick apply
QA Automation Engineer
Highpoints technologies —Hyderabad, Telangana
- ₹3,00,000 - ₹5,70,000 a year
- Oracle
- ERP systems
- Java
Quick apply
6d
Production Support Engineer
Siddsoft IT Solutions Pvt Ltd —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Databases
Quick apply
14d
Associate Engineer
Qualcomm —Hyderabad, Telangana
- Computer Science
- Engineering
- Java
7d
Engineer I - Cloud Support Engineer
GCC India —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Support Engineer
Aadhyaraj Technologies —Hyderabad, Telangana
- ₹18,00,000 - ₹19,00,000 a year
- Full-time
- Software troubleshooting
- Java
- SQL
Quick apply
QA Engineer Contractual - 6 months
AbhiBus —Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- SQL
5d
Cloud Support Engineer
ProArch —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
5d
Desktop Support Engineer
Cms IT Services Pvt Ltd —Hyderabad, Telangana
- ₹3,00,000 - ₹3,50,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Application Support
TekFriday —Hyderabad, Telangana
- Full-time
- Remote
- Software troubleshooting
- SQL
- Communication skills
Support Engineer
Anblicks —Hyderabad, Telangana
- Weekend availability
- DevOps
- AWS
- Analysis skills
Quick apply

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Engineer - Application Support N 4A

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time
6 days ago

Qualifications

ITIL Certification
Azure
Law
Computer Science
Software Engineering
English
Master's degree
Databases
SQL
AWS
Bachelor's degree
IT support
MA
Computer Engineering
APIs
ServiceNow
Agile
Design thinking
UI
Application support
BA
Communication skills
Information Technology

Full job description

Engineer - Application Support N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Role Overview

The AI Support Engineer (L1) serves as the first line of defense for GenAI applications, responsible for initial incident triage, user support, and basic issue resolution.

This role ensures smooth day-to-day operations, quick response to user issues, and accurate escalation to L2/L3 teams, helping maintain overall system stability and user experience

Required Skills & Qualifications

Technical Skills

Basic understanding of:

Application support / IT support processes

Web applications and APIs

Familiarity with:

Ticketing tools (ServiceNow or similar)

Monitoring dashboards

Working knowledge of:

SQL / databases (basic queries)

Cloud environments (Azure / AWS)

Exposure to GenAI concepts (preferred):

LLM-based applications

Prompt-based workflows

GenAI & Support Awareness

Understanding of:

End-to-end GenAI workflow (UI API Model Response)

Awareness of common user-impacting issues:

Response errors

Latency delays

UI failures

Soft Skills

Strong problem-solving and attention to detail

Ability to work in 24x7 or shift-based support model

Good communication and customer handling skills

Role Positioning (GenAI Support Model)

Level: L1 (Operations / Frontline Support)

Focus: “Triage & Stabilize User Experience”

Responsibility Boundary:

L1 Initial triage, basic fixes (this role)

L2 Advanced troubleshooting

L3 Engineering fixes

Success Metrics

First call resolution rate (FCR)

Reduction in incorrect escalations to L2

SLA adherence for response and resolution times

Improved user experience and satisfaction

Accuracy in ticket classification and documentation

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ITIL Foundation - AxelosAxelos

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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application support engineer jobs in srinagar colony hyderabad telangana

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