Vikhroli Mumbai Maharashtra Process manager Jobs – 6101 Open Jobs Today

Team Lead - Customer Support
ODeX India Solutions Pvt. Ltd. —Vikhroli, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
Quick apply
12h
Community Success Manager - Trainer
Beshak Solutions Private Limited —Vikhroli, Mumbai, Maharashtra
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick apply
Center Operations Manager - Healthcare
Stemz Healthcare —Mumbai District, Maharashtra
- ₹60,000 - ₹70,000 a month
- Full-time
- Microsoft Word
- Management
- Microsoft Office
Quick apply
3d
Manager Operations
Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd —Thane, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
1d
Quality Control Manager / Assistant Manager
Jkt Enterprises Pvt. Ltd. —Kopar Khairane, Navi Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Master's degree
- Quality control
- In-person
Quick apply
11h
Head of Project Manager
IPS-Integrated Project Services —Vikhroli, Mumbai, Maharashtra
- Full-time
- PMP
- Engineering
- Master's degree
11d
Regional Manager (Placements)
FORE School of Management —Mumbai District, Maharashtra
- ₹47,000 - ₹1,50,000 a month
- Full-time
- Master's degree
- Business development
- Recruiting
- Health insurance
Quick apply
2d
Internal Audit & Process Assurance Manager
Kerner Norland —Churchgate, Mumbai, Maharashtra
- ₹8,00,000 - ₹10,00,000 a month
- Full-time
- Analysis skills
- Accounting
- In-person
- Paid time off
- Flexible schedule
Quick apply
Operations Manager
Mindful Official Sustainable Solutions —Andheri East, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Management
- Bachelor's degree
- Business Administration
- Paid time off
- Cell phone reimbursement
Quick apply
5d
Team Lead
Coppergate Consultants Private Limited —Turbhe, Mumbai, Maharashtra
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Customer service
- Bachelor's degree
- In-person
Quick apply
12d
Service Manager
MPOWER INDIA PRIVATE LIMITED —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Programmable logic controllers
- Electrical experience
- Bachelor's degree
- Health insurance
Quick apply
Senior Manager - Operations
OES —Wadala, Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Cell phone reimbursement
Quick apply
Accounts Manager
Eagle talent Solution —Mumbai District, Maharashtra
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Paid time off
- Paid sick time
Quick apply
1d
Assistant Manager - Planning
Yugn —Mumbai District, Maharashtra
- ₹10,00,000 - ₹14,00,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Health insurance
Quick apply
3d
Account Manager
Precihole Sports Pvt. Ltd —Thane, Maharashtra
- ₹70,000 - ₹85,000 a month
- Full-time
- Analysis skills
- Accounting
- In-person
- Health insurance
- Flexible schedule
Quick apply
1d
Operations Manager
ME-HR —Mumbai District, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Team management
Quick apply
3d
Operations Manager
REYNAERS ALUMINIUM —Turbhe, Mumbai, Maharashtra
- ₹40,000.49 - ₹60,000.58 a month
- Full-time
- Microsoft Excel
- English
- Analysis skills
Quick apply
Client Co-ordinator
Astral Interntional —Vashi, Navi Mumbai, Maharashtra
- ₹45,000 - ₹50,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
2d
Centre Manager
Jetking Infotrain —Govandi, Mumbai, Maharashtra
- ₹7,00,000 - ₹11,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
11d
HR Manager- Manufacturing
ideal crew technology —Mumbai, Maharashtra
- ₹7,00,000 - ₹9,00,000 a year
- Full-time
- Human resources
- Recruiting
- In-person
- Flexible schedule
- Food provided
Quick apply

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Team Lead - Customer Support

ODeX India Solutions Pvt. Ltd. -
Vikhroli, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹40,000 a month
12 hours ago

Benefits

Provident Fund
Leave encashment
Health insurance

Qualifications

Marathi
English
Quality assurance
Bachelor's degree
Hindi
Document management systems

Full job description

Dear Folks,

We have an urgent opening for the position of Team Leader at ODeX India Solutions Pvt Ltd.

Job Title: Team Leader – Support and CRM

Reporting to: Assistant Manager

Division/Department: Support & CRM

Location: Mumbai (HO)

Experience: 2-4 Yrs

Education: Graduation

Language: English, Hindi, Marathi

Job Responsibilities:

1. Team Management:

· Lead a team of support staff, including assigning tasks, monitoring workloads, and ensuring the timely completion of tasks.

· Provide guidance, training, and mentorship to team members to enhance their skills and professional development.

· Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and addressing areas for improvement.

· Positive and collaborative team culture, promoting teamwork, morale, and a customer-centric approach.

2. Issue Resolution:

· Ensure prompt and accurate resolution of customer problems, escalating complex issues when necessary.

· Monitor and analyze customer feedback to identify recurring issues and develop strategies for improvement.

· Maintain a high level of customer satisfaction by delivering excellent support services and managing customer expectations.

3. Process Improvement:

· Continuously evaluate existing support processes and workflows to identify areas for improvement.

· Streamline support procedures to enhance efficiency, reduce response times, and increase customer satisfaction.

· Collaborate with other departments, such as product, development or quality assurance, to address recurring customer issues and drive improvements in products or services.

· Implement appropriate tools and technologies to automate support processes and enhance productivity.

4. Knowledge Management:

· Develop and maintain a comprehensive knowledge base or documentation system to ensure accurate and up-to-date information for the support team.

· Provide training and resources to team members to enhance their product/service knowledge and troubleshooting abilities.

· Identify knowledge gaps and work with relevant authorities to fill those gaps through training programs or resource development.

5. Reporting and Analytics:

· Collect and analyze support-related data, such as ticket volumes, response times, resolution rates, and customer feedback.

· Prepare regular reports and metrics to track team performance, identify trends, and provide insights to management.

· Utilize data-driven insights to make informed decisions, optimize resource allocation, and improve overall support operations.

6. Team Building and Team Retention:

· To possess strong team-building skills.

· To foster collaboration, promote a sense of unity and camaraderie within the team, and leverage individual strengths to create a high-performing team.

· To build/promote a sense of unity and mutual understanding within the team and should be good at retention of any team member if needed.

7. Collaboration:

· Collaborate with other departments, such as sales, marketing, or product teams, to share customer insights and contribute to product/service enhancements.

· Connect on regular basis with other team leaders or managers to ensure seamless coordination, knowledge sharing, and alignment of goals.

· Effectively communicate updates, changes, and best practices to the support team, ensuring clear and consistent messaging.

8. Emotional Intelligence and Decision Making:

· To empathize team members, create positive work environment and supportive environment.

· To analyze information, consider various perspectives, evaluate risks, and make sound decisions in a timely manner.

9. Adaptability and Time Management:

· Should be open to change, able to adjust plans and strategies as needed, and support team members in navigating transitions.

· Should be able to allocate resources efficiently and manage their own time as well as that of the team members.

10. Grievances Handling:

· Should be an active listener and able to create an open communication environment ensuring that team members know they can approach the team leader with any issues they may have.

· Offer support to the team member raising the grievance, ensuring they feel heard/understood and determine appropriate actions based on the findings of the investigation and the nature of the grievance.

· If necessary, should be able to escalate the matter to higher management or HR, following established protocols and procedures very diligently.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund

Education:

Bachelor's (Preferred)

Experience:

Team Leader : 2 years (Required)

Work Location: In person

Quick apply

Refine Your Search

process manager jobs in vikhroli mumbai maharashtra

Team Lead - Customer Support

Community Success Manager - Trainer

Center Operations Manager - Healthcare

Manager Operations

Quality Control Manager / Assistant Manager

Head of Project Manager

Regional Manager (Placements)

Internal Audit & Process Assurance Manager

Operations Manager

Team Lead

Service Manager

Senior Manager - Operations

Accounts Manager

Assistant Manager - Planning

Account Manager

Operations Manager

Operations Manager

Client Co-ordinator

Centre Manager

HR Manager- Manufacturing

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