Bengaluru, Karnataka Freshers call center Jobs – 13 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
International Voice Process – Customer Support (Bengaluru/Pune)
Accentrix solution —Bengaluru, Karnataka
- ₹15,095.29 - ₹49,913.43 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
Customer Support Associate
Iron Asylum —Bengaluru, Karnataka
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Commuter assistance
- Paid time off
Quick apply
8d
Front Desk Receptionist
Akhilasoukhya Healthcare Pvt. Ltd. —CV Raman Nagar, Bengaluru, Karnataka
- ₹18,000 - ₹24,000 a month
- Full-time
- Customer service
- English
- Administrative experience
- Paid time off
- Cell phone reimbursement
Quick apply
3d
Inside Sales Representative - Bengaluru
GSAS Micro Systems —Bengaluru, Karnataka
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Sales
Customer Support Associate
Nandhana palace —Bengaluru, Karnataka
- ₹12,537.63 - ₹25,229.64 a month
- Full-time
- Customer service
- English
- Computer skills
- Health insurance
- Food provided
Quick apply
17h
BDE (Business Development Executive)
EduCADD —Marathahalli, Bengaluru, Karnataka
- From ₹17,000 a month
- Full-time
- Sales
- CAD
- Business development
- Cell phone reimbursement
Quick apply
13d
Senior Analyst
Northern Trust Corp. —Bengaluru, Karnataka
- Master's degree
- Analysis skills
Front Office Executive/ Receptionist
Asian Diagnostics —Bengaluru, Karnataka
- ₹8,000 - ₹10,000 a month
- Typing
- Communication skills
Associate Sales Development Representative
Sigma Infosolutions —Bengaluru, Karnataka
- English
- Master's degree
- Bachelor's degree
Customer Service Associate – Voice/Blended Support – Bangalore, India
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Bilingual
- CRM software
- Customer service
Front Office Receptionist
MNP —Marathahalli Colony, Bengaluru, Karnataka
- ₹10,000.00 - ₹25,239.16 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
14d
Customer Support Executive (CSE)
Archishtech Solutions OPC Pvt Ltd —Kudlu Gate Hosur Road, Karnataka
- ₹15,000 - ₹18,000 a month
- Full-time
- In-person
- Health insurance
Quick apply

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Telemarketer
Shyam Enterprises —Bangalore City, Bengaluru, Karnataka
Telesales for personal loans banking sector work from home , calling data will be provided. Preference will be given for earlier experience in telecalling.
₹15,000 - ₹40,000 a month
Quick apply
Customer Service Representative
Trigent Software Ltd —Bangalore City, Bengaluru, Karnataka
Minimise customer complaints and escalations by providing exceptional service and call control. Ability to demonstrate an efficient use of customer service…
Up to ₹7,00,000 a year
Quick apply

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Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

freshers call center jobs in bengaluru, karnataka

Process Associate - Myntra

International Voice Process – Customer Support (Bengaluru/Pune)

Customer Support Associate

Front Desk Receptionist

Inside Sales Representative - Bengaluru

Customer Support Associate

BDE (Business Development Executive)

Senior Analyst

Front Office Executive/ Receptionist

Associate Sales Development Representative

Customer Service Associate – Voice/Blended Support – Bangalore, India

Front Office Receptionist

Customer Support Executive (CSE)

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