remote us shift Jobs – 553 Open Jobs Today

Customer Support Associate (CSA)
Lunar Wave LLC —Remote
- ₹12,000 - ₹15,000 a month
- Full-time
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- Customer service
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- Master's degree
- Work from home
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Remote US English Copyeditor (Science News) – Part-Time
Alpha Media Group —Remote
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Junior Customer Support Associate – International Voice Process
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Customer Support Executive (Calls) (UK/US Accent compulsory)
MapleWand —Remote
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Nexcen IT Services Pvt Ltd —Remote
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Algoworks Technologies Pvt. Ltd —Remote
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Online Tutor - Vedic Maths (us shift)
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1d

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Customer Support Associate (CSA)

Lunar Wave LLC
Remote

Quick apply

Job details

Full-time
₹12,000 - ₹15,000 a month
12 days ago

Benefits

Work from home

Qualifications

Customer service
English
Master's degree
Bachelor's degree
Performance marketing

Full job description

Job Title: Customer Support Associate

Location: Work From Home (Anywhere in India)

Salary: ₹12,000 – ₹15,000/month (based on experience)

Shift: Day shift only

Support type- Chat & Email only (no calls)

Working Days- Monday to Saturday

Company Description-

Lunar Wave LLC is a fast-growing digital products company that builds and scales global brands through performance marketing. Unlike a traditional agency model, we operate as a product-focused company, creating, building, and growing our own digital products and brands. We focus on using data-driven strategies, high-performing ad creatives, and platform-native content across channels like Meta, Instagram, and TikTok. Operating in a fast-paced startup environment, Lunar Wave emphasises execution, continuous testing, and measurable results. Teams work closely across creative, marketing, and customer-facing functions to deliver experiences that drive engagement, conversions, and long-term customer satisfaction.

About the Role-

You will be the first point of contact for our customers, handling email replies, managing comments across our channels, and proactively reducing the volume of customer queries by helping us fix issues before they happen. This is a long-term, career-track role for someone who wants to grow with us in customer success.

Key Responsibilities-

1. Customer Communication

Respond to customer emails clearly, politely, and on time
Manage customer comments on our social channels, replying where useful, deleting where necessary
Maintain a consistent, on-brand tone across every customer touchpoint

2. Issue Resolution & Feedback Loop

Share customer feedback regularly with the team so we can improve products and processes
Proactively spot recurring complaints and flag them to the team before they become bigger issues
Help lower refunds, chargebacks, and complaints by resolving concerns quickly and fairly

3. Quality & CSAT

Own your Customer Satisfaction Score (CSAT) as your primary KPI
Aim for first-response speed and one-touch resolution wherever possible
Keep accurate notes on each conversation for handovers and reporting

4. Continuous Improvement

Suggest small process changes that reduce repetitive queries
Help build and update our internal FAQ and canned-response library
Stay calm and professional in difficult conversations

Requirements-

Freshers welcome, but only apply if you are serious about building a long-term career in customer support
Strong written English is mandatory; clear, polite, and grammatically correct
Comfortable working independently from home, with reliable internet and a working laptop/desktop
Comfortable with email, chat tools, and basic spreadsheets
Day shift availability, Monday to Saturday

What we are looking for-

Patience and empathy - you genuinely care about helping people
Ownership- you treat each customer's problem as your own
Clear communicator- you can explain things simply, in writing
Proactive- you flag issues before they grow
Long-term mindset- you want to grow in customer success, not switch fields in 6 months

Working Details-

Timings: 10 AM – 7 PM
Working Days: Monday – Saturday
Location: Work From Home

Growth Opportunity-

This is a long-term career-track role. As you grow, you'll move from handling tickets to shaping how customer support works, building processes, training new joiners, and influencing product and operations decisions based on what customers tell us. Strong performers can grow into senior support, customer success management, or operations roles within Lunar Wave.

Pay: ₹12,000.00 - ₹15,000.00 per month

Application Question(s):

Are you comfortable working Monday–Saturday, day shift, remotely with your own laptop and reliable internet?
Why do you want to build a career in customer support, and where do you see yourself in the next 1–2 years?

Work Location: Remote

Quick apply

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