Bengaluru Karnataka Phone technician Jobs – 74 Open Jobs Today

Service Desk Tier 1-Bengaluru,India
Diversified —Bengaluru, Karnataka
- Email
- Customer service
- Salesforce
- ERP systems
Quick apply
13d
Customer Care Executive
Umbrella InfoCare —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹45,000 a month
- Part-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Quality Control Technician
NEOKRAFT MEDICAL PVT.LTD —Sahakara Nagar, Karnataka
- ₹16,000 - ₹24,500 a month
- Full-time
- Bachelor's degree
- Quality control
- In-person
- Cell phone reimbursement
Quick apply
End User Support Technician
Ensono —Bengaluru, Karnataka
- Computer science
- Azure
- Software troubleshooting
HR Associate
Blown - India's First Salon & Wine Bar —Bengaluru, Karnataka
- ₹15,000 - ₹30,000 a month
- Full-time
- Hair styling
- English
- Bachelor's degree
Quick apply
8d
IT Support Engineer
TRIGAJA —Bengaluru, Karnataka
- From ₹3,50,000 a year
- Full-time
- Remote
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
5d
ELV Engineer , Project Engineer, CCTV Access control installation Engineer
Babbler Marketing Pvt Ltd —Bengaluru, Karnataka
- Up to ₹40,000 a month
- Full-time
- Microsoft Access
- Schematics
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Technical Sales & Service Engineer
Multispan Control Instruments Private Limited —Bengaluru, Karnataka
- ₹35,000 - ₹70,000 a month
- Full-time
- Sales
- Customer service
- Business development
- Cell phone reimbursement
Quick apply
STORE KEEPER
APEE Infratech India Pvt Ltd ( Formerly AP Electricals and Engineers ) —Bengaluru, Karnataka
- ₹20,970.26 - ₹30,346.68 a month
- Full-time
- English
- Electrical experience
- Plumbing
- Health insurance
- Cell phone reimbursement
Quick apply
14d
Service Advisor - Car Service
Bosch Car Service - EZYMan Business Services LLP —Dommasandra, Bengaluru, Karnataka
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Cell phone reimbursement
- Food provided
Quick apply
14h
Technicians – Elevators Industry
Kiara Global Services —Bengaluru, Karnataka
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- English
- Microsoft Office
- Electrical experience
- Cell phone reimbursement
- Paid sick time
Quick apply
Customer Service Associate
Blown - India's First Salon & Wine Bar —Bengaluru, Karnataka
- ₹15,000 - ₹30,000 a month
- Weekend availability
- Hospitality
- Customer service
- Basic math
Quick apply
8d
Maintenance Technician
Pizza Hut —Electronics City, Bengaluru, Karnataka
- From ₹27,000 a month
- Full-time
- Schematics
- English
- Electrical experience
- Health insurance
- Cell phone reimbursement
Quick apply
Service Delivery Coordinator
Vertex Techno Solutions (B) Pvt. Ltd —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
14d
Staff Product Design
Sitetracker —Bengaluru, Karnataka
- Management
- Salesforce
- Agile
Operations Head
Skilltechs —Bangalore G.P.O., Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Full-time
- AutoCAD
- Microsoft Office
- Project management
Quick apply
4h
Pest Control Officer
ACUITY GROUPS —Yelachenahalli, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Driving
Quick apply
Customer Support Representative
Applied Systems, Inc. —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
14d
Facility Manager - Residential
Uniservice Apartment Solutions —Hebbal, Bengaluru, Karnataka
- ₹45,000 - ₹55,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Remote Support Engineer
Bruker —Bengaluru, Karnataka
- Rotational shift
- Remote
- Customer service
- Salesforce
- English

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Service Desk Tier 1-Bengaluru,India

Diversified -
Bengaluru, Karnataka

Quick apply

Job details

13 days ago

Qualifications

ITIL Certification
BMC Remedy
Customer service
Salesforce
ERP systems
Microsoft Office
12th Pass
Zendesk
Organizational skills
ServiceNow
Communication skills

Full job description

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary
The Service Desk Agent - Tier 1 is responsible for handling all client interactions through our ticketing system, making sure to document every step of the process from start to finish. This includes performing initial triage and troubleshooting of the issue, and deciding whether the issue needs to be assigned to the Tier II team or if a technician needs to be dispatched to the site.
Roles and Responsibilities

Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts.
Make outbound calls for proactive monitoring of tickets.
Complete Tier 1 level troubleshooting with internal and external clients.
Work with team members as needed to ensure proper ticket entitlement/coverage.
Provide remote white glove support for client meetings/events as required.
Adhere to all departmental and company-wide guidelines, practices, policies, and procedures.
Log and track issues using incident/problem management database (ConnectWise) with
accurate, up to date information.
Work with NOC Tier 2 Agents, Field Technicians, subcontractors, and clients to maintain
communication on open service tickets.
Maintain tickets; update and follow-up with internal and external clients/personnel within the required contractual SLA timeframe.
Review open tickets to ensure timely resolution.
Provide updates to clients on any changes to their service ticket.
Communicate with prospective clients and refer them to Sales as needed.
Determine when an issue requires escalation to a higher-level support member or

management.

Complexity:
Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients.

Decision Making Authority
Accountable for identifying issues that need to be escalated to Tier 2, Management, or another internal party who can resolve.

Job Qualifications

Education/Certifications

High School Diploma or Graduation
ITIL V4Foundation
Avixa CTS Certification (preferred)

Required Knowledge, Experience and Skills

At least one-year related customer service industry experience; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating instructions, and
procedure manuals.
Ability to write routine reports and correspondence.
Ability to transcribe onsite reports from technicians.
Ability to interpret a variety of instructions furnished in written or oral form.
Ability to solve problems and deal with variables in situations where limited standardization exists.
Ability to provide an excellent customer experience to clients.
Open to feedback and direction
Accountable, reliable and takes ownership.
Proficient with Microsoft Office Suite.
Exceptional interpersonal & communication skills.
Strong attention to detail.
Ability to quickly switch between tasks and work under pressure with excellent results.
Ability to work both independently and within a team.
Excellent organizational skills & ability to maintain accurate records
Ability to work in stressful situations.
Ability to meet deadlines.

Desired Knowledge, Experience and Skills

Experience with audio-visual, corporate video, and/or IT related systems.
Experience with ticketing systems (ConnectWise, Salesforce, Service Now, Remedy, Zendesk, etc)
Experience with ERP and/or CRM applications.

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

Quick apply

Refine Your Search

phone technician jobs in bengaluru karnataka

Service Desk Tier 1-Bengaluru,India

Customer Care Executive

Quality Control Technician

End User Support Technician

HR Associate

IT Support Engineer

ELV Engineer , Project Engineer, CCTV Access control installation Engineer

Technical Sales & Service Engineer

STORE KEEPER

Service Advisor - Car Service

Technicians – Elevators Industry

Customer Service Associate

Maintenance Technician

Service Delivery Coordinator

Staff Product Design

Operations Head

Pest Control Officer

Customer Support Representative

Facility Manager - Residential

Remote Support Engineer

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